Senior Product Researcher, Experience Design On Site

Were hiring at Pitney Bowes where top talent builds meaningful careers and lasting impact. We Move fast Deliver excellence and Win togetherthats The Pitney Bowes way. Here how we work matters just as much as what we achieve.

Were looking for people who:

• Act with urgency accountability and purpose

• Deliver high quality work with consistency and pride

• Collaborate effectively and elevate those around them

• Focus on outcomes that drive impact and growth

Job Description:

A senior product researcher who owns the research strategy for the Shipping and Mailing product areas. You operate with high autonomy shaping product direction before requirements are set and redirecting strategy based on evidence rather than validating decisions already made. You maintain deep domain expertise in how businesses ship and mail hold a longview understanding of customer behavior across studies and time and partner daily with design product management engineering data and gotomarket.

You join an Experience Design organization of 20 designers and report to the Head of Design Experience Design.

• Set the research agenda for the product area: what the organization needs to learn when and why.

• Shape epics and product direction with design and product management before requirements are defined.

• Anticipate learning needs and guide teams toward questions they havent yet asked.

• Prioritize competing research requests and make tradeoffs visible.

• Build deep knowledge of how customers ship and mail including carriers costs and operational realities.

• Own market and audience research keeping teams current on segment shifts and competitive alternatives.

• Account for offsoftware factors such as staffing physical space cost pressure and carrier behavior.

• Study workflows spanning multiple roles and users with widely varying technical experience.

• Lead generative research across the product area including participatory sessions that frame problems with customers.

• Identify jobs unmet needs and unsolved problems connecting each to a defined product opportunity.

• Work through ambiguous or contradictory evidence without oversimplifying what the data supports.

• Design and run evaluative studies across the product lifecycle at the fidelity requiredfrom foundational work to sameweek answers.

• Define success metrics for the product area and hold teams accountable to postrelease results.

• Use behavioral performance and usage data alongside qualitative findings to ground product direction.

• Recommend whether experiences should stand be reworked or be retired and make the case on evidence.

• Study how customers understand trust and appropriately rely on AI and analyticsassisted capabilities including predictive analytics assisted carrier decisions and automation.

• Evaluate transparency confidence calibration error recovery and perceived outcome quality for recommendationdriven experiences.

• Synthesize findings across studies products and time into a coherent point of view rather than isolated reports.

• Build and maintain personas and journey maps for complex multirole workflows and keep them current enough that teams use them.

• Communicate insight through storytelling that holds up with senior leadership and builds lasting understanding.

• Facilitate crossfunctional alignment sessions that surface unasked questions and build shared customer understanding.

• Use the products directly to build firsthand knowledge of the customer experience.

• Set standards for research methods tooling and recruiting across segments and accessibility needs.

• Ensure participant data handling aligns with Pitney Bowes privacy and consent requirements.

• Own research documentation and repository standards so prior work stays searchable and reusable.

• Enable designers to run sound research by maintaining templates reviewing plans and coaching on method.

• Mentor lessexperienced researchers and raise the quality of practice across the design organization.

• Eight or more years of applied UX product or design research experience including leading research in complex product areas with multiple stakeholders.

• Bachelors degree in HCI psychology anthropology sociology design human factors or related fieldor equivalent practical experience.

• Endtoend mixedmethods expertise across generative and evaluative work qualitative and quantitative including survey design and quantitative analysis.

• Ability to query and analyze product data independently using SQL or BI tools such as Power BI and connect it to qualitative findings.

• Experience setting a research agenda rather than working from a queue of incoming requests.

• Experience coaching designers or product managers to run sound research.

• Familiarity with research and analytics tools such as UserTesting dscout FullStory or Pendo.

• A portfolio or case studies demonstrating research that shifted product strategy with evidence of pattern recognition across a body of work.

• Advanced degree in a related field.

• Shipping mailing logistics or supplychain domain experience in B2B or enterprise software.

• Statistical analysis beyond descriptive measures.

• Research on AIassisted or recommendationdriven features including how customers understand trust and rely on them.

• Advanced use of AI tools in the research workflowrecruiting synthesis analysiswithout loss of rigor.

• Experience mentoring researchers and establishing research practice tooling or repository standards.

• Workshop and group facilitation with senior stakeholders.

Compensation: The wage range for this position is $160000-$175000 per year with the actual pay dependent on your skills experience and location as they relate to the job requirements.

Location & Travel: Hybrid for candidates within commuting distance of Shelton CT (four days onsite). Remote considered for Eastern Time Zone candidates outside commuting distance. Travel under 20%.

Sponsorship: Must be legally authorized to work in the US. Employer will not sponsor position for employment visa status now or in the future (ex. H-1B).

We will:

Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)

Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race color sex religion national origin age disability (mental or physical) veteran status sexual orientation gender identity or any other consideration made unlawful by applicable federal state or local laws.

All qualified applicants including Veterans and Individuals with Disabilities are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.