Senior Product Operations Manager, Integrations

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

As a Product Operations Manager Integrations at Harvey youll own the operating system behind our integrations and partner ecosystem the APIs MCP servers and third-party connectors that let law firms and in-house legal teams plug Harvey into the rest of their tech stack. Youll triage and prioritize integration requests manage the technology and ISV partners building on our platform run early-access programs for new integrations and coordinate the launches that bring them to market all while building the lightweight systems that let the integrations program scale as our partner ecosystem grows.

This is a role for someone whos spent real time inside an integrations team or a marketplace/app store business understands what makes an API- or MCP-based integration actually hold up in production and knows how to balance partner needs against Harveys own roadmap and security bar.

Partner & Integration Request Intake Making sure the right signal reaches the right team fast

• Own the intake triage and prioritization of integration and API/MCP feature requests from customers and partners.

• Triage partner- and customer-reported integration issues assess severity and impact coordinate resolution across the appropriate teams and ensure timely communication.

• Manage relationships with technology and ISV partners across the integration lifecycle onboarding ongoing operations issue resolution and delivery quality.

Programs & Launches Getting new integrations into partners and customers hands then out the door broadly

• Plan and run early-access programs for new integrations and API/MCP capabilities including partner selection onboarding feedback collection usage analysis and launch recommendations.

• Coordinate cross-functional launches of new integrations by tracking dependencies validating operational readiness surfacing risks and keeping high-priority initiatives on track.

Systems That Scale Turning feedback and recurring friction into durable process

• Translate partner customer and internal feedback into clear requirements prioritized workstreams and actionable recommendations for the integrations roadmap.

• Create and maintain documentation playbooks and enablement materials including partner-facing API/MCP documentation that help internal teams and partners communicate and operate effectively.

• Identify recurring operational challenges in the partner and integration lifecycle and implement lightweight systems automation and processes (partner onboarding checklists certification criteria listing standards) that let the program scale.

• 3-5 years in Product Operations Program Management Partner or Ecosystem Operations or a related role at a high-growth tech or SaaS company ideally on a team responsible for integrations APIs or a partner platform.

• Direct experience working on an integrations team youve sat inside the function that builds ships and supports third-party connections not just consumed them.

• Working knowledge of APIs and MCP (Model Context Protocol) comfortable in conversations about auth rate limits schemas and what separates a reliable integration from a fragile one.

• Experience from an app store marketplace or partner ecosystem business managing listings partner certification marketplace policies or developer relations so you understand both sides of a two-sided platform.

• Experience managing external technology or ISV partner relationships including onboarding and ongoing delivery quality.

• Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.

• Strong written communication you can turn partner and customer feedback into clear requirements playbooks and documentation that both internal and partner teams actually use.

• Proven ability to drive cross-functional alignment across Product Engineering Partner/BD and GTM without direct authority.

• A bias toward lightweight systems over heavy processes youd rather ship a simple fix that scales than a perfect framework nobody uses.

$155400 - $233200 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager