Senior Product Operations Manager, Data

At Harvey were transforming how legal and professional services operate. By combining frontier agentic AI an enterprise-grade platform and deep domain expertise were reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. Were scaling fast and defining a new category in real time. The work is ambitious the bar is high and the opportunity for growth personal professional and financial is unmatched.

Our team moves fast takes ownership and is deeply committed to the mission operating with intensity staying close to our customers and pushing each other for excellence. We live by three values: Decisiveness Simplicity and Jobs Not Finished. We act quickly on clear judgment over perfect information we believe simplicity is what scales and were never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive wed love to build with you.

At Harvey the future of professional services is being written today and were just getting started.

As a Product Operations Manager Data at Harvey youll be the connective tissue between our data product surfaces Engineering GTM and the external technology partners we rely on making sure customer and partner signals turn into fast well-coordinated action. Youll own intake and triage for feature requests and data issues run early-access programs and cross-functional launches and manage the partner relationships that keep our data pipeline reliable for law firms and in-house legal teams pushing the frontier of AI adoption.

This is a role for someone whos comfortable being in the weeds of a technical issue one hour and briefing leadership on launch risk the next and whod rather build a lightweight system that scales than a heavy process that doesnt get used.

Customer Partner & Issue Intake Making sure the right signal reaches the right team fast

• Own the intake triage and prioritization of customer feature requests.

• Triage customer-reported data and product issues assess severity and impact coordinate resolution across the appropriate teams and ensure timely communication.

• Manage relationships with external technology partners including onboarding ongoing operations issue resolution and delivery quality.

Programs & Launches Getting new capabilities into customers hands then out the door broadly

• Plan and run early-access programs for new features including customer selection onboarding feedback collection usage analysis and launch recommendations.

• Coordinate cross-functional launches by tracking dependencies validating operational readiness surfacing risks and keeping high-priority initiatives on track.

Systems That Scale Turning feedback and recurring friction into durable process

• Translate customer partner and internal feedback into clear requirements prioritized workstreams and actionable recommendations.

• Create and maintain documentation playbooks and enablement materials that help internal teams communicate and operate effectively.

• Identify recurring operational challenges and implement lightweight systems automation and processes that enable the team to scale.

• 3-5 years in Product Operations Program Management Technical Program Management or a related operational role at a high-growth tech or SaaS company ideally supporting data integrations or technical product surface.

• Experience triaging and prioritizing inbound requests and issues at volume you know how to separate signal from noise and route things to the right owner without becoming a bottleneck.

• Comfortable engaging with data and technical issues directly enough to assess severity and impact even when youre not the one fixing them.

• Experience managing external vendor or technology partner relationships including onboarding and ongoing delivery quality.

• Hands-on experience running early-access or beta programs and coordinating launches in a fast-moving product environment.

• Strong written communication you can turn messy feedback into clear requirements playbooks and documentation that other teams actually use.

• Proven ability to drive cross-functional alignment across Product Engineering and GTM without direct authority.

• A bias toward lightweight systems over heavy processes youd rather ship a simple fix that scales than a perfect framework nobody uses.

$155400 - $233200 USD

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Harvey is an equal opportunity employer and does not discriminate on the basis of race gender sexual orientation gender identity/expression national origin disability age genetic information veteran status marital status pregnancy or related condition or any other basis protected by law.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made by emailing

Required Experience:

Manager