Senior Product Marketing Manager

Freshworks is looking for a Senior Product Marketing Manager to own the go-to-market strategy and narrative for our core service management products (Freshservice and Freshservice for Business Teams). These are the largest highest-visibility products in the Freshservice portfoliothe foundation of how we compete how we win and how we grow. 

This is a senior individual contributor role. Youll report to the Sr. Director of Product Marketing and work directly with Product Sales and Analyst Relations to drive pipeline accelerate deals and shape how the market understands what Freshservice does and why it matters. 

If you love building crisp positioning writing stories that actually move buyers and being the PMM that sales reps call when they need to winthis is the role. 

Key Responsibilities: 

Messaging & Positioning

• Own the narrative: Drive the messaging architecture for Freshservice ITSM and ESMfrom top-level narratives to persona-specific value propositions. 
• Simplify the complex: Translate technical product capabilities into crisp buyer-relevant stories for IT decision-makers analysts and internal stakeholders. 
• Beat the competition: Differentiate our capabilities from competitors clearly articulating our unique value against ServiceNow Jira Service Management and ManageEngine. 
• Maintain consistency: Keep messaging aligned across every customer-facing surface: web sales decks analyst submissions and event keynotes. 

Product Launches

• Drive GTM: Lead the go-to-market strategy for ITSM and ESM product launchesfrom initial messaging through execution. 
• Own the calendar: Partner with Product Management to build and manage the launch calendar; own T-8 to T30 execution. 
• Rally the team: Coordinate cross-functional launch readiness across product sales demand gen comms and customer success. 
• Measure impact: Define launch goals and success metrics. Dont just shipprove it landed. 

Sales Enablement

• Be the trusted partner: Show up in key deals with the right story the right competitive angle and the right proof. 
• Build what matters: Develop training messaging guides pitch narratives and objection handlers that reps actually use. 
• Listen to the field: Conduct regular listening sessions to understand whats winning deals whats losing them and where messaging needs to evolve. 

Analyst & Market Intelligence

• Own analyst relations: Lead the PMM workstream for ITSM analyst briefings (Gartner Forrester IDC)prep narrative and follow-through. 
• Be the expert: Serve as a subject matter expert and spokesperson for internal and external engagements customer events and briefings. 
• Track the market: Monitor competitive landscapes and ITSM trends; translate insights into actionable intelligence for product strategy and sales. 

Qualifications :

• 6 years of experience in product marketing focused on enterprise SaaS or enterprise software 
• Demonstrated ownership of product launchesend-to-end not just one workstream
• Exceptional written and verbal communication skills with the ability to distill complex ITSM and AI capabilities into simple value-driven messages
• Proven experience collaborating with cross-functional teams including Product Sales and Marketing
• Ability to think strategically and execute tactically managing multiple priorities simultaneously 
• Experience selling into core IT decision makers preferably with products built for IT operations 
• AI-forward marketer curious about and actively using the ways AI can supercharge product marketing 
• Strong positioning instincts you know the difference between a message and a claim between differentiation and noise
• Proven ability to build sales enablement materials that reps actually use not slide decks that live in a shared folder
• Track record of cross-functional influence across product sales and marketing without formal authority

Additional Information :

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

The annual base salary range for this position is $192000 - $238000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

Freshworks offers multiple options for dental medical vision disability and life insurance. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time