Senior Product Manager- Post-Sales Platform & AI Automation

• Product Roadmap Execution:Own the delivery roadmap forTOCinitiatives across PS CV and Support. Break down strategic priorities into quarterly plans sprints and clearly scoped deliverables.

• Requirements & Discovery:Conduct structured discovery with business stakeholders across PS CS and Support to document pain points usage patterns and workflow gaps. Translate insights into detailed PRDs and user stories.

• AI & Workflow Automation:Identifyand drive AI agent deployment opportunities including intelligent ticket routing PS delivery accelerators and automated customer health signals in close partnership with engineering.

• Engineering Collaboration:Serve as the primary product interface for engineering squads. Facilitate sprint planning backlog groomingclarifyrequirements and sign off on acceptance criteria and QA.

• Data & Metrics:Own product KPIs. Build dashboards in Databricks Salesforce or BI tools tomonitoradoption automation rates and time-to-value across post-sales workflows.

• Stakeholder Alignment:Coordinate withIndia-based productteamand global business teams. Prepare clear written updates roadmap reviews and escalation briefs for senior leadership.

• Tool & Platform Management:Manage backlog and feature lifecycle for internal tooling platforms. Contribute to decisions on third-party integrations and vendor-platform trade-offs relevant to the CIO portfolio.

• Go-Live & Enablement:Support end-to-end product launches including UAT coordination training material preparation change communications and adoption tracking post-release.

• Experience:5-7 yearsof product management experience in B2B SaaS with direct exposure to professional services customer success orsupporttooling domains.

• Post-Sales Domain Knowledge:Working understanding of PS delivery workflows customer onboarding CSM tooling ticket management SLA tracking and escalation processes.

• Technical Acumen:Strong ability to partner with engineering on system architecture API integrations and data flows. SQL familiarity or comfort working with data analysts to define KPIs and pull insights.

• Execution & Ownership:Track record of driving product features end-to-end from discovery to launch with measurable outcomes and a bias for action.

• Written & Verbal Communication:Strong documentation skills (PRDs decision memos stakeholder updates). Confident communicator across time zones withIndia-basedteamsand cross-functional teams.

• Analytical Tools:Experience using JIRA Confluence Salesforce or similar tools for backlog management requirements tracking and metric reporting.

• Cross-Functional Collaboration:Demonstratedeffectiveness working in a matrixed global environment with engineering design operations and senior leadership stakeholders.

• AI/ML Product Deployment:Experience shipping AI-powered features or workflow agents such as LLM-based assistants auto-classification systems or intelligent routing into enterprise product environments.

• CIO / Internal Tools Experience:Prior experience building internal enterprise tooling in a product management capacity especially for operations delivery or support teams at scale.

• Platform Familiarity:Knowledge of platforms like Salesforce Service Cloud Gainsight Zendesk ServiceNow or low-code automation tools () in a product or implementation context.

• Automotive / DMS Domain:Exposure to automotive retail technology or DMS ecosystems is a plus but notrequired.

• Agile Delivery:Hands-on Agile/Scrum experience running standups sprint reviews backlog grooming in a fast-paced engineering-integrated team.

• Education: Bachelors or mastersdegree in engineering Computer Science or a related technical discipline from a recognized institution required.

• MBA or equivalent management degree (PGDM accepted) from a recognized institution required.

• Certifications in AI/ML Product Management (e.g. Product School AIPMM) or Agile methodologies preferred.

• Competitive compensation and generous stock options

• 100% employer-paid top-of-the-line medical dental and vision coverage

• Great benefits including unlimited PTO parental leave and free snacks and beverages

• The opportunity to work with some of the brightest minds from Silicon Valleys most dominant andsuccessful companies

• Be part of an early stage hyper-growth start-up with the opportunity to grow and prosper

• Work on the latest and coolest technologies everything is home-grown and built ground-up

• A dynamic work environment with a strong sense of community and collaboration

• The open and transparent culture that encourages innovation rewards performance and discourages hierarchy

• Exciting opportunities for career growth and development

Current Tekion Employees Please apply via Greenhouse Internal Job Board