Senior Product Manager – Made-To-OrderManufacturing Network

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every day - building championship teams obsessing over fans acting with entrepreneurial speed and delivering with a determined and relentless mindset.

Fanatics Commerce is the global leader in licensed sports merchandise operating a vertically integrated platform that designs manufactures and delivers officially licensed apparel jerseys headwear and collectibles for major leagues teams and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital in-venue and retail Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the worlds most iconic sports properties.

At Fanatics we bring our BOLD Leadership Principles to life every daybuilding championship teams obsessing over fans acting with limitless entrepreneurial spirit and delivering with a determined and relentless mindset.

As we continue to scale our global platform the Senior Product Manager MTO & Embellishment will play a critical role in owning the product strategy and roadmap powering Fanatics Commerces made-to-order decoration network.

The Senior Product Manager MTO & Embellishment owns the product strategy roadmap and delivery for the systems that power Fanatics Commerces high-velocity decoration network including the Shop Floor execution platform Work Order management within the ERP and the integrations connecting order intake to decoration execution to fulfillment. Operating as a senior individual contributor this role works directly with engineering supply chain operations manufacturing leadership and ERP/WMS teams to drive throughput quality and speed across embroidery screen print tackle twill heat press and sublimation operations at scale. The Senior Product Manager MTO & Embellishment delivers business and fan impact through BOLD leadership and execution excellence leveraging data automation and AI-enabled insights.

Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

Team & Leadership Impact *(Build Championship Teams)*

• Partner closely with Engineering Leads QA and Operations teams to scope platform scalability plan for future growth and ensure integrations are delivered on time to spec and with minimal disruption to production systems.
• Manage dependencies and drive alignment across stakeholders in complex multi-system programs spanning multiple teams and domains including Operations Process Engineering Art Finance and software vendors.
• Collaborate with project managers and software vendors to execute the migration to a new Shop Floor Control (SFC) platform ensuring requirements process and delivery hit on-time on-budget milestones.

Fan & Customer Impact *(Obsessed with Fans)*

• Ensure orders flowing through eCommerce wholesale and in-venue channels are created routed tracked transferred and closed accurately across the manufacturing lifecycle enabling fans to receive the right product on time every time.
• Build visibility and exception management tools that production supervisors and network planners rely on daily to keep orders on schedule across peak events and high-velocity periods.
• Own Decoration Network routing logic to ensure orders reach the right decorator internal or third-party at the right time with capacity signals and KPI tracking in place to surface exceptions before they impact fulfillment.
• Navigate peak event planning and operational resilience requirements to protect on-time delivery during the highest-stakes moments in the sports calendar.

Innovation & Problem Solving *(Limitless Entrepreneurial Spirit)*

• Champion AI-powered ways of working to drive innovation improve delivery velocity and push the boundaries of what the MTO & Embellishment platform can do.
• Drive the modernization of legacy integration platforms to ensure uniformity and reliability across the ecosystem replacing fragile point-to-point connections with scalable observable integrations.
• Use data and experimentation to continuously identify opportunities for automation cost savings and operational efficiency across the manufacturing lifecycle.
• Onboard new third-party decorators and build routing intelligence into the platform so the decoration network scales with the business without proportional increases in operational overhead.

Ownership & Execution *(Determined & Relentless Mindset)*

• Define build and own the MTO & Embellishment platform roadmap capabilities operator experience stakeholder alignment and integrations ensuring support for eCommerce and wholesale operations at scale.
• Translate business needs into product requirements epics and success metrics; lead backlog prioritization with Engineering teams to plan and execute with discipline.
• Monitor platform health proactively surface insights that drive improvements and ensure integration events and data flows are observable measurable and actionable across the ecosystem.
• Ensure compliance with SDLC privacy and security standards globally across all platform work.

We are building a future-ready organization. This role is expected to:

• Apply AI and technology to improve efficiency quality and outcomes
• Use data and digital tools to inform decisions and enhance performance
• Demonstrate curiosity and adaptability in adopting new technologies and ways of working
• Contribute to a culture of innovation and continuous improvement

Required Qualifications:

• 7 years of product management experience with at least 3 years in a manufacturing supply chain or operations technology domain including hands-on ownership of a manufacturing execution system (MES) WMS or similar operational platform ideally in a high-SKU make-to-order environment.
• Demonstrated experience working within or alongside an ERP program with strong working knowledge of Work Order or production order constructs and the data models that underpin them.
• Proven track record of delivering in complex multi-stakeholder environments where operations teams are the primary customer including managing cross-functional alignment across tech ops and finance.
• Strong process mapping and requirements decomposition skills able to translate messy operational reality into clean unambiguous system requirements without losing fidelity to how the shop floor actually works.
• Technical fluency sufficient to hold substantive conversations with engineers and integration architects; comfortable interrogating data pipelines integration events and system architecture without needing to write code.
• Data-fluent: able to define metrics build and interrogate dashboards and use quantitative insight to drive roadmap prioritization and surface root causes ahead of escalations.
• Bias toward operational outcomes over feature delivery with a willingness to get into the detail when it matters and a track record of owning defined product surfaces end-to-end as a senior individual contributor.

Select the option below that matches this role delete the other two and fill in every highlighted field before posting.

Hybrid: The primary place of performance of this role is the Companys office located in Jacksonville FL; Tampa FL; or Atlanta GA subject to the Companys current hybrid work policy. This role currently requires in-office presence Tuesday Wednesday Thursday.

At Fanatics we operate with a BOLD mindsetWe Build Championship Teams were Obsessed with Fans we embrace a Limitless Entrepreneurial Spirit and we approach every challenge with a Determined & Relentless Mindset. If youre ready to contribute to a dynamic fast-paced environment that thrives on collaboration and growth we want you to be part of our team.

Required Experience:

Senior IC