Senior Product Designer, Servicing

Valon is building the AI-native operating system for regulated finance starting with mortgage servicing.

Were a Series C company backed by a16z transforming industries that others have written off as too complex to innovate.

Rather than build on top of broken legacy systems we took a different approach: we built and operate our own mortgage servicing business managing $110 billion in loans. This wasnt the end goal it was how we deeply understood the complexity needed to build software that actually works in regulated industries.

The results speak for themselves. Weve transformed mortgage servicing from a 0% margin business into 60% margins while dramatically improving customer experience. Major enterprise contracts are now deploying across the industry.

ValonOS is our unified platform that makes every process structured and programmable and it is perfectly positioned for the AI era. When everything flows through one system with rich data AI agents dont just automate tasks they continuously improve entire operations. Mortgage servicing is just the beginning of our vision to transform regulated industries and beyond.

Valons Design team is a tight-knit and ambitious team; As a user-centered design team we create meaningful and intuitive experiences that set the industry bar. Today our core products include a mortgage servicing platform that empowers our servicing agents and a homeowner console to manage all things mortgage-related easily.

Our company is at the unique stage where youll have the opportunity to help shape the core experiences of the homeowners we serve. Sitting inside the product organization youll work closely with our world-class cross-functional teams to make products that deliver value to homeowners servicing agents and mortgage lenders.

A portfolio is required for consideration.

We seek a talented Senior Product Designer to join our Mortgage Delinquency Team (DQ). As a Senior Product Designer you will be able to define the ideal user experience for homeowners facing financial addition you will create our servicing agents tool to help us better serve our homeowners as they navigate a stressful time in their financial lives.

The complicated delinquent states often come with various edge case considerations; you will need to be comfortable working in ambiguity and partner with internal stakeholders to distill such complexity into simple solutions. Finally you will work closely with cross-functional teams to deliver high-quality products that solve real user problems and meet business goals.

• Design large-scale zero-to-one product experience using end-to-end design process from research prototyping testing to delivery.

• Build expertise in multiple DQ verticals and context switch efficiently in a fast and iterative environment.

• Create user journeys wireframes and high-fidelity designs that communicate design solutions and align with business goals.

• Collaborate with product managers engineers legal experts and stakeholders to ensure designs are feasible scalable and comply with laws and regulations.

• Champion user-centered design principles and advocate for user needs throughout the product development lifecycle.

• Mentor and guide junior designers sharing best practices and fostering a culture of design excellence.

• Work within and help evolve our design system ensuring a cohesive and consistent visual language and user experience across all products and platforms.

• Collaborate with cross-functional teams to ensure a cohesive user experience across multiple products and platforms.

Senior at Valon means

• A track record of creating intuitive flows and elegant user experiences. Despite working with complex edge cases compliance considerations and technical constraints.

• Plan and execute projects independently. You discover impactful problems to work on prioritize or deprioritize work with little or no guidance and determine when to cut scope if necessary.

• Shape the vision for your product area. Using your domain expertise and understanding of how your product areas efforts impact company objectives. You participate in developing your teams roadmap processes and organizational plans.

• Cross-team leadership. Youre proactive about driving impactful initiatives forward coordinating with others to resolve cross-domain challenges and investing in others growth through actionable feedback and coaching.

• Think and design at a system level. Not just at a feature level. While solving a specific problem you consider how it relates to similar issues in other areas and how to build consistent experience.

• User empathy and advocacy.

• Strong communication and collaboration.

• Critical thinker and thought partners.

• Humble and growth-oriented mindset.

• Caring about the big picture as much as the pixel-perfect work.

• Excitement about working in a startup environment.

• 5 years of experience with user-centered product design

• A solid portfolio

• Experience working within the context of digital products

• Ability to balance methodological rigor with scrappiness and creativity

• Excellent written and verbal communication skills

Experience with the following is not required but is a big plus:

• Startup experience

• Familiarity with the mortgage landscape / financial systems

• Experience with both consumer tech as well as enterprise software

• Base salary band: $148750 to $201250

• Compensation: competitive salary with a meaningful stake in the company via equity and 401k plan

• Health & well-being: well invest in your physical and mental well-being with comprehensive medical dental & vision benefits

• Food & meals: in-office snacks and drinks and a $400 monthly stipend towards your lunches or groceries

• Commuter benefits: We offer pre-tax deductions for public transportation rideshare services and parking expenses to make your commute more affordable and convenient.

• Grow together: Company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360 degree feedback

• Play together: quarterly budgets for team and company outings. Use it for team swag cooking classes or team dinners!

• Generous time off: flexible paid time off sick days and 11 company holidays

• Baby bonding time!: 12 weeks off for both birthing and non-birthing parents - fully paid so you can focus your energy on your newest addition

Throughout the interview process please remember that emails will only be from email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to if you have any requests to verify the authenticity of an outreach.

Valon is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race color sex religion sexual orientation national origin disability genetic information pregnancy or any other protected characteristic as outlined by federal state or local laws. Valon makes hiring decisions based solely on qualifications merit and business needs at the time.

Required Experience:

Senior IC