Senior Product Designer

At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.

Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.

If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.

Location:This is an onsite role based at Nextivas Scottsdale headquarters (9451 de Ventura Scottsdale AZ 85256). Working together onsite strengthens how weoperate enabling faster decisions clearer communication and stronger execution so you can make a greater impact and move work forward with speed and clarity.

In-Office Expectation:This role is expected to workonsitefour days per week. Specific scheduling and flexibility will be guided by your leader to support both team collaboration and individual productivity.

At Nextiva were building the future of customer experience through thoughtful AI-native product design. As a Senior Product Designer youll shape experiences across our Unified Customer Experience platform partnering closely with Product and Engineering to solve complex customer problems through modern design rapid prototyping and intelligent AI-assisted workflows. This is more than a traditional design role. Youll help define product direction challenge assumptions and turn ideas into production-ready experiences across desktop and mobile. If youre energized by moving quickly embracing new AI technologies and designing products that make a measurable impact youll thrive here.

What Youll Do:

• Lead end-to-end product design from discovery through delivery across desktop mobile and responsive experiences.
• Partner with Product Managers and Engineers as a strategic thought partner challenging assumptions asking the right questions and helping define the best solution instead of simply executing requirements.
• Engage directly with customers to understand their needs ask thoughtful questions gather feedback and translate insights into product decisions and improved experiences.
• Create user flows customer journeys wireframes interactive prototypes high-fidelity designs and production-ready experiences across desktop and mobile.
• Design across multiple product domains including onboarding e-commerce AI-powered product capabilities administration customer conversations and emerging platform initiatives as priorities evolve.
• Build functional high-fidelity prototypes using AI-assisted development workflows to validate ideas with customers and stakeholders quickly learn from feedback and iterate toward the right solution.
• Collaborate closely with Engineering by reviewing AI-generated frontend implementations refining production code and helping bridge design and development.
• Drive consistency across products by evolving and contributing to Nextivas design system reusable components (A2UI) and design standards.
• Use customer research analytics experimentation and usability testing to continuously improve product experiences and business outcomes.
• Communicate design thinking clearly and confidently presenting concepts facilitating customer and stakeholder conversations and explaining the rationale tradeoffs and customer insights behind design decisions.
• Work independently in a fast-paced environment managing multiple initiatives while adapting quickly as business priorities evolve.
• Leverage AI-powered design research and development tools responsibly to improve speed quality creativity and execution.
• Explore emerging AI technologies and workflows sharing best practices that improve team productivity and elevate design quality.

About You:

Required Qualifications

• 6 years of experience designing digital products preferably within SaaS or enterprise software environments.
• Strong current portfolio demonstrating exceptional product thinking interaction design visual design accessibility systems thinking and measurable customer impact.
• Proven experience leading complex product initiatives from discovery through implementation.
• Demonstrated ability to think critically solve ambiguous problems independently challenge assumptions and influence product direction rather than simply executing requirements.
• Experience designing production-ready experiences across desktop mobile and responsive environments.
• Experience building maintaining and evolving scalable design systems reusable components and component libraries.
• Strong understanding of user-centered design information architecture usability testing experimentation and data-informed design.
• Strong customer communication and discovery skills with experience conducting customer conversations asking effective questions gathering feedback and turning insights into actionable design decisions.
• Experience partnering closely with software engineers throughout implementation and delivery.
• Demonstrated proficiency using modern AI-powered design and development tools to accelerate design prototyping documentation and frontend implementation.
• Working knowledge of modern design-to-code workflows including AI-generated frontend development Git-based collaboration and component-based architecture.
• Technical fluency with HTML CSS modern frontend frameworks and design systems sufficient to evaluate and refine AI-generated implementations.
• Experience building interactive prototypes that closely resemble production experiences and using them to gather feedback and validate solutions.
• Strong communication and presentation skills with the ability to articulate design decisions tell a clear product story and collaborate effectively with customers Product Engineering and other stakeholders.
• Self-directed highly adaptable and comfortable moving between product areas and priorities in a fast-paced environment.
• Curiosity about emerging AI technologies and a continuous learning mindset with a willingness to experiment adapt and share new approaches across the team.

Preferred Qualifications

• Experience using AI-assisted development environments such as Cursor Claude Code ChatGPT or similar AI-native workflows.
• Experience designing AI-powered product experiences including conversational interfaces copilots intelligent assistants or embedded AI workflows within SaaS applications.
• Experience contributing to React component libraries or collaborating on production-ready component implementations.
• Experience creating personal or side projects that demonstrate modern product design coding or AI experimentation.
• Experience conducting A/B testing and using experimentation to improve customer experiences.

Nextiva DNA (Core Competencies)

Nextivas most successful team members share common traits and behaviors:

• Drives Results: Action-oriented problem solvers who quickly bring clarity andsimplicity to ambiguity challenge the status quo and lead meaningful change; celebrating wins to fuel momentum. They act swiftly and pragmatically learning and improving as they go.
• Critical Thinker: Data-drivenforward-thinkingindividuals who identify key drivers anticipate risks and deliver clear recommendations. They confidently leverage AI and automation to reduce friction improve decision-making and focus on higher-value work.
• Right Attitude: Collaborative competitive and resilient team players who jump in to solve tough problems learn from setbacks and foster a culture of service respect andcarefor customers and teammates.

Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.

Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.

• Health: Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
• Insurance: Life disability and supplemental indemnity plans
• Work-Life Balance: Flexible Time Off for salaried employees PTO for hourly employees Paid Sick Time Paid Parental Bonding Leave and holiday pay
• Financial Security: 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
• Wellness: Employee Assistance Program (EAP) and comprehensive wellness initiatives
• Growth: Access to ongoing learning and development opportunities and career advancement

At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!

Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the E-Verify Program where and as required by law. For additional information about E-Verify visit USCIS.

#LI-MS1 #LI-Onsite

Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.

Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.