Senior Practice Assistant BWH Bridge Substance Use Disorder Clinic Patient Services

Site: The Brigham and Womens Hospital Inc.

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Senior Practice Assistant Bridge Clinic

Brigham and Womens Hospital MGB Programs in Substance Use & Addiction Services On-site Boston MA

Make a difference from the very first hello. As a welcoming presence at the Brigham and Womens Hospital Bridge Clinica transitional urgent care clinic for patients with substance use disordersyoull help patients and caregivers including those facing acute mental health and addiction challenges get the care they need. If you thrive in a fast-paced mission-driven setting and enjoy being a go-to resource for patients and clinical teams alike wed love to meet you.

What Youll Do

Be a first point of contact: Triage phone calls with courtesy and complete patient check-in following BWH/BWPO Front Desk Standards.

Keep care on track: Schedule appointments in Epic and make reminder and follow-up calls to patients who missed appointments.

Solve problems: Partner with the Practice Manager to resolve patient complaints questions and concerns.

Maintain a safe compliant clinic: Keep the space in order and uphold Joint Commission OSHA HIPAA and hospital guidelines.

Support the team: Scan documents such as Releases of Information into patient records handle administrative tasks and data entry order supplies and serve as a resource for clinical staff.

Step in where needed: Provide PSC backup coverage across SUD teams and take on additional duties as requested.

What You Bring

Excellent customer service for internal and external customers with a courteous phone presence

Strong communication skills and comfort speaking with patients caregivers and clinical and administrative staff

Ability to prioritize work independently with little or no supervision

Confidence interacting effectively with all levels of management

A calm flexible approach in a fast-paced environment
Where Youll Work

This role is 100% in person at the Brigham and Womens Hospital main campus 75 Francis St Boston MA.

Ready to help patients take their next step toward recovery Apply today.

Are you a tech-savvy highly organized office professional who keeps things running smoothly Join our team and put your communication skills and attention to detail to work every day.

• Manage the phone system handle non-routine calls and resolve routine issues
• Draft edit and proofread emails memos and letters; take complete accurate messages
• Support daily office operations including filing copying scanning printing and faxing
• Juggle multiple priorities and manage time for yourself and others

• High school diploma or equivalent (required)
• 35 years of office experience (required)
• Advanced Microsoft Office skills (Outlook Word Excel PowerPoint)
• Clear effective written and verbal communication
• Strong organization and time management with the ability to follow established protocols and work within systems

Ready to make an impact Apply today!

Onsite

75 Francis Street

40

Regular

Day (United States of America)

Pay Range

$19.37 - $27.71/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

2200 The Brigham and Womens Hospital Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .