Senior Order Management Analyst

Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figmas platform helps teams bring ideas to lifewhether youre brainstorming creating a prototype translating designs into code or iterating with AI. From idea to product Figma empowers teams to streamline workflows move faster and work together in real time from anywhere in the world. If youre excited to shape the future of design and collaboration join us!

Order Management sits at the center of how Figma turns contracts into revenue every deal our Sales team closes passes through this team before its invoiced. As part of the Revenue Operations team within Accounting we own order form review invoicing and billing support for Sales and Support for a global customer base. As Figma grows were building the order-to-cash process for what comes next and this role is a builders seat: youll take on our most complex orders while helping shape how orders get processed reviewed and automated as we scale.

This is a full time role that can be held from one of our US hubs or remotely in the United States.

• Own the order process end to end from contract review and order entry through to invoicing processing orders accurately and within SLA including our most complex work with validation for completeness accuracy and policy compliance
• Serve as a go-to resource for Sales and Support on billing and invoicing questions and partner with cross functional partners to investigate discrepancies and booking blockers across systems following up to conclusion
• Detail-review routine orders processed by other analysts and our BPO partners identifying error patterns and driving them to resolution
• Play a key role in UAT for new products SKUs pricing models and billing system releases writing and executing test scripts running end-to-end tests from order through billing documenting bugs clearly and working with cross functional partners to resolve
• Support month-end and quarter-end close including reconciliations accruals and data integrity across systems while maintaining SOX controls audit documentation and the SOPs and test cases your areas run on
• Take ownership of ad-hoc projects related to process improvement system upgrades or controls enhancements across the order-to-cash lifecycle

• 3 years of experience in order management order-to-cash billing operations or revenue operations at a SaaS company
• Hands-on experience with Salesforce (RLM or CPQ) an ERP such as NetSuite and a payment processor such as Stripe
• Clear understanding of how order entry decisions flow downstream into billing and revenue
• Advanced Excel and Google Sheets skills pivots XLOOKUP reconciling large datasets across systems and comfort with data query tools
• Exceptional attention to detail and a track record of producing quality work under quarter-end pressure with excellent written and verbal communication across finance and non-finance audiences

At Figma one of our values is Grow as you go. We believe in hiring smart curious people who are excited to learn and develop their skills. If youre excited about this role but your past experience doesnt align perfectly with the points outlined in the job description we encourage you to apply anyways. You may be just the right candidate for this or other roles.

At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts experiences and opinions allows our employees our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity/expression veteran status or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role participate in the interview process perform essential job functions and receive other benefits and privileges of employment. If you require accommodation please reach out to . These modifications enable an individual with a disability to have an equal opportunity not only to get a job but successfully perform their job tasks to the same extent as people without disabilities.

Examples of accommodations include but are not limited to:

• Holding interviews in an accessible location
• Enabling closed captioning on video conferencing
• Ensuring all written communication be compatible with screen readers
• Changing the mode or format of interviews

To ensure the integrity of our hiring process and facilitate a more personal connection we require all candidates keep their cameras on during video interviews. Additionally if hired you will be required to attend in person onboarding.

By applying for this job the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figmas Candidate Privacy Notice.

Application limits: To help candidates focus on the opportunities most relevant to their skills and experience Figma limits the number and frequency of applications. These limits apply to all roles:

• Candidates may submit up to 5 applications during any rolling 30-day period.
• Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection.

Once the applicable days has passed candidates are welcome to apply again.