Senior Operations Department Manager, Treasury Operations and Credit Inquiry

Job Summary:
The Senior Operations Department Manager is responsible for the oversight leadership and strategic management of Treasury Operations and Credit Inquiry.

The department processes transactions and prepares managerial financial operational and regulatory reports supporting KeyBanks investment portfolio collateral management funding and liabilities bond accounting and safekeeping functions across KeyBank and its affiliates.

Portfolio responsibilities include fixed-income and equity trade settlement principal and income processing testing and onboarding of new securities and support for fixed-income projects. Funding responsibilities include debt issuance principal and interest payments borrowing activity and monitoring KeyBanks Federal Reserve cash position. Collateral responsibilities include pledging and monitoring securities that support contracts products public deposits and other obligations. Safekeeping responsibilities include controlled movement maintenance and reconciliation of securities and related records.

This role leads managers and associates establishes departmental strategy and priorities oversees daily production and transaction accounting allocates resources resolves complex issues and maintains a strong control environment. The manager partners with lines of business Technology Finance Risk Compliance external service providers and senior management to strengthen operational performance implement system and product changes support audit and regulatory expectations and advance continuous improvement and future readiness.

Credit Inquiry responds to external and internal loan servicing requests and credit inquiries related to Key Commercial and Consumer Banking relationships. Responsibilities include processing Standard CPA Audit Confirmations credit investigations estate and date-of-death inquiries governmental balance inquiries for the Social Security Administration and Internal Revenue Service and housing application requests. The team follows established industry practices for the proper exchange of commercial credit information balances general ledger entries to minimize outages partners with Accounting to resolve discrepancies and applies sound judgment when interpreting and disclosing client relationship information. The team also communicates research results and issue resolutions to requesters in a clear effective and timely manner.

In leading managers and teammates this role establishes departmental strategy and priorities supports daily production needs oversees transaction accounting and reporting builds strong line-of-business partnerships leads Fixed Income project work supports testing for new securities resolves complex issues manages system access and enhancement requests strengthens future readiness and guides the team through operational technology and organizational change in support of Keys overall strategy.

Essential Functions:

• Lead Treasury Operations to achieve departmental client regulatory and enterprise objectives while ensuring daily processing reconciliation reporting and control activities are completed accurately on time and within established service-level agreements.
• Direct production and resource allocation across investment portfolio operations collateral management funding and liabilities bond accounting and safekeeping activities; monitor volumes deadlines capacity and operational risk and adjust coverage as needed.
• Maintain accountability for accurate books and records including fixed-income and equity trade settlement principal and income processing debt issuance and borrowing activity Federal Reserve cash positioning collateral pledging safekeeping transactions and general ledger reconciliation.
• Review and approve complex or high-risk transactions reconciliations accounting adjustments reports and exceptions within delegated authority; ensure material issues are documented escalated and resolved promptly.
• Apply strong knowledge of fixed-income products bond accounting securities operations cash movements transaction processing financial reporting and general ledger impacts to guide decisions and resolve complex issues.
• Oversee fixed-income projects and the testing and onboarding of new securities products portfolios or business activities ensuring that accounting settlement reporting system downstream and control impacts are understood and validated before implementation.
• Maintain a strong control environment by overseeing procedure adherence required reviews evidence retention access and approval controls exception management and timely escalation of operational risk events.
• Identify control gaps and recurring issues determine root cause establish corrective-action plans assign ownership monitor progress and validate sustainable resolution.
• Support SOX audit compliance risk-management and regulatory reviews by ensuring requested information is accurate complete well-supported and delivered on time; coordinate remediation of findings and observations.
• Lead coach and develop managers and associates through clear expectations regular feedback performance management training cross-training succession planning and development planning.
• Manage staffing and workforce capacity including workload balancing coverage planning hiring support onboarding time-off coordination and contingency planning for peak volumes absences system events and critical processing periods.
• Partner with lines of business Technology Finance Risk Compliance external service providers and senior management to resolve complex matters support business needs and execute strategic initiatives.
• Define operational and control requirements for system fixes enhancements conversions and implementations; oversee testing defect resolution readiness assessment access governance and transition into business-as-usual support.
• Lead process redesign automation procedure modernization and continuous-improvement initiatives that enhance accuracy efficiency scalability resiliency consistency and control effectiveness.
• Establish and monitor operational performance indicators service levels exception trends aging capacity expense and risk metrics; use results to communicate performance and drive corrective action.
• Oversee disaster-recovery and business-continuity planning and testing address identified gaps and maintain readiness for operational disruptions.
• Lead the organization through operational technology regulatory and organizational change by communicating expectations assessing readiness addressing risks and reinforcing sustainable adoption.
• Exercise sound risk-informed judgment under tight deadlines or when information is incomplete or evolving while protecting confidential financial client associate and internal information.
• Perform other duties as assigned; duties responsibilities and/or activities may change or new ones may be assigned at any time with or without notice.
• Comply with all KeyBank policies and procedures including acting professionally at all times conducting business ethically avoiding conflicts of interest and acting in the best interests of Keys clients and Key.

Education:

• Bachelors degree in Accounting Finance Business Administration or a related field; or equivalent combination of education and relevant experience (required)

Preferred

• Advanced degree in Accounting Finance Risk Management Business Administration or a related discipline.
• Professional certifications related to Accounting Finance Operations Risk Management Project Management or Leadership.

Work Experience:

• 5 years of experience in Treasury Operations Securities Operations Banking Operations Bond Accounting Financial Services Operations or a related field.
• 4 years of leadership experience managing teams managers or comparable operational functions.
• Advanced Microsoft Excel skills and proficiency with Microsoft 365 applications including Word PowerPoint Outlook and Teams.
• Ability to remain flexible and composed in a fast-paced deadline-driven environment with competing priorities evolving requirements and significant business impact.
• Ability to provide extended-hours or off-hours leadership coverage during period-end processing system implementations business-continuity events or critical operational incidents

• Experience and working knowledge of:
  • Fixed income securities and bond accounting.
  • Trade settlement and securities operations.
  • Collateral management and funding activities.
  • Safekeeping and cash positioning processes.
  • General ledger reconciliation and financial reporting.
  • Operational risk management and internal controls.
  • SOX audit compliance and regulatory support.
  • Large-scale operational projects system implementations and process improvement initiatives.

Preferred

• Experience with Treasury Operations platforms and tools such as Lightning/LFM collateral-management systems Dovetail Fedwire or FedLine-related processes BNY systems CMOD ConvergePoint Workday or comparable applications.
• Knowledge of applicable regulatory SEC financial managerial and operational reporting requirements in banking or financial services.
• Experience leading system conversions new-product or security onboarding automation procedure modernization business-resiliency planning or control-enhancement programs.
• Experience developing operational metrics capacity models key risk indicators service-level reporting or management dashboards.
• Professional certification or advanced education related to accounting finance risk operations project management or leadership.

Skills Required:

• Treasury Operations Management: Expertise in securities operations funding and liabilities collateral management bond accounting cash positioning and safekeeping functions.
• Leadership & People Development: Ability to lead managers and teams through coaching performance management succession planning and talent development.
• Operational Risk & Controls: Strong understanding of internal controls operational risk management regulatory requirements and audit readiness.
• Financial & Accounting Acumen: Knowledge of trade settlement reconciliations general ledger impacts financial reporting and transaction accounting.
• Strategic Planning & Execution: Ability to establish priorities allocate resources align team objectives and execute departmental strategy.
• Process Improvement & Automation: Experience driving operational efficiency through process redesign automation and continuous improvement initiatives.
• Project & Change Management: Ability to lead complex projects system implementations organizational change and new product or security onboarding.
• Analytical Problem Solving: Strong analytical skills with the ability to assess risks identify root causes make informed decisions and resolve complex issues.
• Stakeholder Management & Collaboration: Ability to build partnerships and influence outcomes across business lines Technology Finance Risk Compliance and senior leadership.
• Communication & Executive Presence: Strong written and verbal communication skills with the ability to present complex information risks and recommendations to diverse audiences.

Core Competencies:

• All KeyBank employees are expected to demonstrate Keys Values and abide by Keys Code of Conduct.

Physical Demands:

• General Office - Prolonged sitting ability to communicate face to face in person or on the phone with teammates and clients frequent use of PC/laptop occasional lifting/pushing/pulling of backpacks computer bags up to 10 lbs.

Travel:

• Occasional travel includes overnight stay (conferences)

Work Location Category:

• Hybrid (2 days)