Senior On-Site Service Specialist

Senior On-Site Service Specialist
Tempe AZ (Onsite)
3 Months (Temp to Hire)
Mon-Fri 7:30am - 4pm

• Provides on-site operations support including copying high-volume document imaging mail management shipping and receiving and clerical services.

• Operates document imaging equipment related software mail management systems and standard office equipment.

• Supports daily customer service document handling filing inventory reporting and mail distribution activities.

• Parking is provided.

• Physical requirements include extensive seating and lifting/moving items weighing up to 3035 lbs.

• Operate scanning systems high-volume document imaging equipment and document image handling software.

• Operate Microsoft Office Microsoft Outlook email copiers calculators fax machines postage meters and PC equipment.

• Open save and transfer PC files according to established protocols.

• Access document management systems through established protocols.

• Perform copying scanning date stamping emailing and document processing.

• Clear copier paper jams and refill copier trays.

• Stock paper next to copier/customer site equipment.

• Maintain records for management reports and inventories of required supplies.

• Generate reports related to imaging and mail activities.

• Sort distribute and process incoming and outgoing mail and apply required postage.

• Distribute mail to company personnel and designated drop-off points as required.

• Ship and receive products and supplies.

• Respond to and coordinate all service requests required by the customer.

• Perform filing duties including purging and archiving old documents.

• Perform quality control and final checks.

• Perform other duties as assigned.

• High school diploma GED or equivalent experience in a related field.

• 12 years of experience or equivalent related experience.

• Some related copy job experience is preferred.

• Excellent customer service skills.

• Good PC skills and ability to use office machines.

• Good organizational skills with the ability to prioritize work.

• Strong retention filing and document management skills.

• Ability to interpret comprehend prepare provide and convey diversified information and instructions.

• Regular use of basic skills including calculator keyboard and hand tools.

• Good eye/hand coordination.

• Ability to work in an office environment with adequate lighting and ventilation and a normal range of temperature and noise levels.

• Ability to perform diversified work assignments.

• Ability to sit for extended periods.

• Ability to lift or move items weighing up to 3035 lbs.

• Ability to push or pull carts on wheels weighing up to 60 lbs.

• Driving is not required.

• Dress code: Business casual.