Senior OCM Analyst

Req ID:393078

NTT DATA strives to hire exceptional innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive adaptable and forward-thinking organization apply now.

We are currently seeking a Senior OCM Analyst to join our team in Little Rock Arkansas (US-AR) United States (US).

The successful candidate will work as part of a team providing Business Operations Support (BOS) for a state Medicaid Program. Working under the direction of the team manager they will actively participate in the delivery of tasks/activities and associated collaboration with other NTT DATA consultants the selected candidate will work directly with state business staff and vendors to support the analysis planning design UAT implementation and evaluation of key system changes projects and processes to help the client achieve organizational goals.

Location: Hybrid onsite in Little Rock AR

Job Responsibilities Include:

Assess plan and conduct communication and organizational change management tasks
Assesses training needs plan conduct training on processes and tools
Interview and survey stakeholders to assess training and education needs
Develop training curriculum presentations and support documentation
Conduct post training assessments measure training outcomes and apply continuous improvement
Become an expert on project tools and processes and contribute to the continuous improvement of tools and processes as well as adoption
Interface and build relationships with stakeholders that include state business users and solution vendors
Review project artifacts/deliverables throughout the system development life cycle for quality compliance and completeness document observations and findings using project team processes and standards
Analyze technical business and user needs developing requirements documentation
Identify and report issues and risks
Research and provide recommendations to the client on business problems/decisions
Collaborate with team members to provide subject matter expertise and assistance
Ensure project identified processes and methodologies are executed and followed
Develop and present formal presentations to business leaders vendors and team members making applicable recommendations

Example OCM eesponsibilities include:

Apply a OCM structured methodology and lead change management activities
Identify stakeholders communication methods and change management needs for projects and efforts as assigned
Support internal enterprise OCM and organizational development efforts
Promote awareness of the change(s) and support organizational change management among stakeholders and initiatives to develop a collaborative understanding of the mutual impact
Participate in training and coaching
Work closely with all impacted stakeholder groups to support the implementation of the plans set forth
Understand clients organization and change management challenges and opportunities
Help to re-align the organization its people and their actions with critical business imperatives and specific objectives
Identify opportunities to provide or create additional client value
Identify and manage anticipated resistance
Identify analyze prepare risk mitigation tactics
Support development of procedures and policies for the new systems
Participate in review of system vendor plans (e.g. Communication Plan Training Plan) to ensure adequacy
Work with appropriate stakeholders to identify staffing plans and training needs for new processes
Track and report OCM issues
Evaluate and ensure user readiness
Identify and implement feedback mechanisms
Define and measure success metrics and monitor change progress
Identify OCM tasks and develop schedule as applicable to initiatives

Example Communication Activities Include:

Identify planned methods of exchanging information (type and frequency) for both internal and external stakeholders
Ensure clear communication channels and promote a collaborative approach within the project and between project team members and any system and/or service vendors
Identify communications mechanismsfor example website newsletters and announcements
Define guidelines for communication format and storage
Promote consistency in disseminated information about the project program or initiative
Promote bi-directional communication between internal and external stakeholders and the project
Facilitate communication between team members including between business analysts and technical team members
Publish communication material throughout the life of the project

General Activities

• Coordinate efforts with other entities involved in communication outreach and/or training
• Attend program/project status meetings report on OCM communication and training activities and status
• Assess plan and conduct communication and organizational change management tasks
• Assesses training needs plan conduct training on processes and tools
• Interview and survey stakeholders to assess training needs
• Develop training curriculum presentations and support documentation
• Conduct post training assessments measure training outcomes and apply continuous improvement
• Interface and build relationships with stakeholders that include state business users and solution vendors
• Review project artifacts/deliverables throughout the system development life cycle for quality compliance and completeness document observations and findings using project team processes and standards
• Analyze technical business and user needs developing requirements documentation
• Identify and report issues and risks
• Research and provide recommendations to the client on business problems/decisions
• Collaborate with team members to provide subject matter expertise and assistance
• Ensure project identified processes and methodologies are executed and followed
• Develop and present formal presentations to business leaders vendors and team members making applicable recommendations

Required Qualifications:

• Minimum 6 years of experience supporting or developing Health Care systems
• Minimum 3 years of experience supporting large complex Medicaid system implementation projects and/or Medicaid business operations
• Minimum 3 years of experience supporting one or more state Medicaid Programs / MMIS including providing training communications development or organizational change management
• Minimum 1 year of experience with system development methodology and project management principles
• Minimum 2 years of experience related to the successful delivery of change management work in the disciplines of change management methodology job role/design stakeholder engagement sponsorship alignment communication planning training/performance support and/or organizational readiness.

Preferred Skills:

• Excellent verbal communication including presentation and meeting facilitation
• Technical or professional writing skills excellent written communication
• Experience in consulting and Organizational Change Management (OCM)
• Prosci or other change management certification
• Expert level skill in Microsoft programs Jira SharePoint Teams and/or Outlook
• Experience working with Medicaid Enterprise Systems (MES) vendors
• Ability to translate between non-technical business users and technical IT resources
• Strong customer service client centered attitude
• Demonstrated ability to coach motivate and guide employees while utilizing best practices around OCM and maximizing overall team performance.
• Competent to work at a technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment
• Advanced analytical and problem-solving skills
• Exceptional influencing and communication skills including presentation and meeting facilitation
• Technical or professional writing skills and excellent written communication
• Training experience
• Exceptional ability to translate between non-technical business users and technical IT resources
• Advanced client service skills and leadership capabilities
• Exceptional organizational and time management skills

Where required by law NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this hyrbid role is $81936.00- $122904.00. Actual compensation will depend on a number of factors including the candidates actual work location relevant experience technical skills and other qualifications.

This position is eligible for company benefits including medical dental and vision insurance with an employer contribution flexible spending or health savings account life and AD&D insurance short and long term disability coverage paid time off employee assistance participation in a 401k program with company match and additional voluntary or legally-required benefits.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the worlds leading AI and digital infrastructure providers with unmatched capabilities in enterprise-scale AI cloud security connectivity data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up DATA is a part of NTT Group which invests over $3 billion each year in R&D.

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