Senior Network Engineer

About King County Department of Information Technology (KCIT)

King County is committed to being the best-run government in the nation and King County Information Technology (KCIT) is helping lead that transformation. KCIT harnesses the power of technology to modernize operations advance digital equity and social justice and deliver innovative solutions that engage empower and serve our residents businesses and community partners.

Recognized by the National Association of Counties (NACo) for excellence in vision strategy innovation and collaboration KCIT is focused on delivering smart secure and customer-centered technology services that strengthen county operations and support thriving resilient communities.As the technology business partner to all 18 County departments KCIT provides the foundational systems and services that power many of the regions most essential functions. We work side-by-side with our partners to design and deliver technology solutions that enhance customer experience and advance King Countys mission. Learn more about KCIT at: Duties

• Lead the installation configuration and management of secure enterprise network systems with a focus on Cisco wireless technologies.
• Design implement and support Wide Area Network (WAN) solutions such as Metro Optical Ethernet (MOE) ISP circuits LTE and Satellite connectivity to ensure high availability and performance.
• Oversee advanced troubleshooting operational and administrative functions to maintain continuous operation of enterprise systems applications and networks. Leverage monitoring tools to proactively detect escalate and resolve issues while documenting anomalies per established protocols.
• Provide expert-level technical support for complex IT incidents and service requests. Lead incident response efforts prioritize and triage alerts and coordinate resolution to minimize business impact.
• Plan and manage upgrades patches and lifecycle maintenance for core operating systems and network infrastructure ensuring alignment with industry best practices and organizational standards.
• Serve as the primary liaison with vendors technical support teams and internal stakeholders to resolve high-impact network and systems issues.
• Conduct infrastructure audits and capacity planning for electrical systems HVAC power and rack space. Support physical security initiatives including security audits and compliance reviews.
• Develop and maintain comprehensive technical documentation including standard operating procedures network diagrams and configuration baselines.
• Lead change management activities including risk assessment communication and validation testing through the Change Advisory Board (CAB) process.
• Utilize the IT Service Center ticketing system to manage service requests and incidents. Ensure accurate documentation escalation and resolution tracking.
• Communicate complex technical concepts clearly and effectively to both technical and non-technical audiences.
• Champion adherence to county IT policies standards and governance frameworks. Promote alignment with organizational goals and service excellence.
• Demonstrate exceptional communication interpersonal and leadership skills fostering collaboration across teams and departments.
• Apply advanced analytical diagnostic and problem-solving skills to resolve technical challenges and drive continuous improvement.
• Mentor and provide technical guidance to junior engineers and team members fostering knowledge sharing and professional development.
• Deliver high-quality customer-focused service and support in all interactions.
• Perform other duties as assigned.

Education:

• Bachelors degree in Computer Science Information Technology or a related field; or an equivalent combination of education training and experience.

• Minimum 5 years of experience in IT roles involving administration and maintenance of enterprise network systems with a strong customer-focused approach.
• At least 5 years of hands-on experience in network engineering including the implementation and support of enterprise WAN and LAN technologies. Experience with Mobile Access Routers utilizing Wi-Fi/LTE services is highly desirable.
• Minimum 1 year of experience interpreting architectural designs electrical diagrams technical specifications and related documentation.
• Minimum 1 year of experience using modern engineering and network monitoring tools.
  Technical Knowledge:
• Strong understanding of networking concepts and technologies including wireless routing switching firewalls and VPNs.
• Familiarity with Machine-to-Machine (M2M) and Enterprise Internet of Things (IoT) technologies.
• Proficient in on-premises network troubleshooting and root cause analysis.

• Ability to prioritize and manage customer-reported issues recognizing critical incidents and proactively mitigating risks.
• Skilled in time management handling multiple competing priorities efficiently and effectively.
• Strong written and verbal communication skills with the ability to clearly articulate technical issues to diverse audiences and maintain accurate procedural documentation.
• Proven ability to build and maintain effective working relationships with colleagues customers and stakeholders.
• Demonstrated ability to work independently and collaboratively with a strategic and tactical mindset.
• Self-starter with a strong sense of ownership and accountability for assignments through completion.
• Ability to perform under pressure and meet deadlines in a dynamic environment.
  Certifications:
• Relevant network certifications such as Cisco (CCNA CCNP CCIE CWNA) CISSP CompTIA Network or equivalent experience.

• ITIL Foundation Certification
• Microsoft Certification

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the departments hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

Work Schedule:The normal workweek for this position is Monday through Friday 8:00 a.m. to 5:00 p.m.

FLSA Status:This position is FLSA Exempt and is not eligible for overtime pay

Classification:IT Production Engineer Senior

Union:This position is represented by Protec17

Forbes recently named King County as one of Washington States best employers. Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference Come join the team dedicated to serving one of the nations best places to live work and play. Guided by ourTrue North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles--we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.

King County is an Equal Employment Opportunity (EEO) EmployerNo person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.

Are you ready to APPLY
This position is open toall qualified applicants. This recruitment may be used to fill future vacancies.

Required Application Materials:

• Please click the apply button to complete an online applicant profile
• Attach a resumeincluding all relevant experience

For more information please contactor .