Senior Network Engineer (6185)

iTD is seeking aSenior Network Engineer. You will work directly with the client Director Network Engineering. You will be required to apply solid technical business and problem-solving skills and create productive relationships with business units and internal IT teams.

RESPONSIBILITIES:

Network Architecture & Engineering:

• Design implement and support LAN (Cisco/Aruba) WAN and WLAN (Aruba) infrastructure across corporate and retail environments

• Engineer and troubleshoot network security systems including SSL VPN solutions Palo Alto and Fortinet firewalls

• Provide end-to-end engineering and support from end-points to Cloud Data Centers (Azure/OCI/GCP)

• Ensure network designs comply with security policies and industry best practices

• Evaluate new and emerging network security trends products and technologies
  
  

Operations & Support:

• Provide end-to-end technical supportfrom endpoints to cloud data centers

• Lead and participate in triage for high-severity incidents (P1/P2) including root cause analysis and post-incident reporting (PIR)

• Use Automation/Scripting for troubleshooting and administration of repeated tasks

• Use Splunk to proactively analyze trends and alert on issues

• Manage scheduled and emergency maintenance of network infrastructure

• Troubleshoot WAN/SD-WAN connectivity and performance issues (MPLS T1 DS3 QoS etc.)

• Provide day-to-day support of the LAN (Cisco/Aruba) WAN and WLAN (Aruba) network

• Participate in on-call rotation
  
  

Collaboration & Documentation:

• Collaborate with application owners to support new deployments/enhancements and troubleshoot performance issues

• Create and maintain comprehensive network documentation using tools like Visio Lucidchart Jira/Confluence and SmartSheet

• Provide detailed project plans and take ownership of project delivery end-to-end (Plan Build Run)

• Communicate clearly with both technical and non-technical stakeholders

Work with application owners on troubleshooting issues even though it may not be a network-related issue

Internal Responsibilities:

• Attend regular internal practice community meetings.

• Collaborate with your itD practice team on industry thought leadership.

• Complete client case studies and learning material (blogs media material).

• Build out material to contribute to the Digital Transformation practice.

• Attend internal itD networking events (in person and virtual).

• Work with leadership on career fast-track opportunities.

REQUIREMENTS:

• 8 years of overall network technology experience

• 3 years of experience with networking and security technologies in a retail environment working directly with store cast

• 3 years experience in Layer 7 Firewalls (Fortinet PAN)

• 2 years hands-on experience with cloud networking (Azure preferred)

• Must have Aruba wireless experience

• Aruba ClearPass experience is extremely helpful including 802.1X Radius AAA and policy management

• Automation and GenAI experience a big plus

• Identify opportunities for automation within software processes including configuration backup and troubleshooting processes using automation and GenAI

• Prefer some experience in scripting languages (Python Ansible PowerShell or VBScript)

• Load balancer experience (F5 and other LB technologies)

• Practical experience interacting with and integrating enterprise Large Language Models (LLMs) via APIs (e.g. OpenAI Anthropic Google Gemini or open-source models)

• Understanding of prompt engineering model tuning and RAG architectures tailored to ingest technical network documentation and system logs

• Able to lead P1/P2 triage calls and provide detailed Post Incident Report written analysis

• Experience using tools such as Splunk and SolarWinds to gather data to present to manager/leadership

• Soft skills verbal and written communication are key attributes to be successful in this position

• Be able to understand business needs and translate technical tasks

• Must be results-oriented self-motivated and possess high energy

• Must be customer-service-minded and tactful when dealing with customers. Ability to establish and maintain effective working relationships with customers vendors coworkers employees and upper management

• Self-starter with a proactive approachdrives improvement without waiting for instruction

Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity innovation and integrity with real business results. Our structure rejects any strong hierarchy empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day we challenge ourselves to be considerate fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction on every project for every client. Youll thrive here if you are a dynamic self-starter a difference-maker or someone who wants to deliver great results without constraints.

The itD Digital Experience: Joining us means youll be part of our global community you have a say about your own career journey and youll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical dental vision life insurance paid holidays 401K matching networking & career learning and development programs. We are growing and we want to see you grow! Visit to learn more about what working at itD can mean for you.

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or protected veteran status or any other legally protected basis in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or to perform the essential functions of a position please contact us at and let us know the nature of your request and your contact information.

Additional Info
Dynamic environment in a culture of respect empowerment and recognition for a job well done apply today!