Senior Mid-Market Implementation Manager
Job Location:
Dallas, TX - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Think about your last hotel stay. Did you skip the front desk line with mobile check-in Message the staff for extra pillows Order a late-night snack with a tap on your phone Then youve likely run into Canary in the wild.
Canary Technologies is the leading agentic AI platform for hotel and guest management powering the digital infrastructure for more than 20000 hotels in 125 countries. The worlds most renowned hospitality brands including Marriott International Four Seasons and Wyndham Hotels & Resorts partner with us to increase revenue improve operations and elevate the guest experience.
Weve executed the largest deployment of autonomous AI systems in hospitality building technology that fundamentally redefines how guests and hotels interact. Its made us one of the top-funded hotel technology companies in the world with nearly $200M raised to date.
Canary has been recognized as a 2024 and 2025 Deloitte Technology Fast 500 company Inc. 5000 fastest-growing company and swept the 2026 HotelTechAwards including Best Place to Work #1 Guest Experience Platform and the Hoteliers Choice Award. Were scaling our team to bring innovation to life faster than ever.
Were growing quickly and were looking for people who are passionate about their work want to grow with us and are ready to take on more responsibility along the way. We value rigor and velocity in equal measure: high standards fast pace real ownership. If thats the environment youre looking for this is the place for you.
Come join us! Lets shape the future of hospitality together.
The Senior Mid-Market Implementation Manager owns the onboarding and go-live of Canarys most complex higher-value hotel and hotel-group clients. This is a portfolio position: you will run multiple mid-market deployments in parallel each with several stakeholders custom configurations and integrations to property systems (PMS payment and other third-party platforms). You will set mutual success criteria up front coordinate cross-functional and vendor teams and keep timelines moving through complexity escalations and change while identifying and driving expansion of the Canary relationship. This is a high-visibility customer-facing role for an experienced implementation professional who can operate independently navigate ambiguity and act as a trusted advisor to senior hotel operators.
- Own end-to-end onboarding for a portfolio of mid-market and multi-property clients from kickoff through go-live and initial adoption running several deployments in parallel without letting timelines slip.
- Scope configure and deploy Canarys full product suite to each propertys operational setup including complex non-standard configurations across hotel groups and portfolios.
- Lead integrations to customer systems (PMS payment and other third-party platforms): scope technical requirements coordinate internal technical teams and outside vendors and keep the project moving when integrations are delayed or complex.
- Establish mutual success criteria and a joint deployment plan with the customer up front then drive product adoption to ensure those goals are measurably met.
- Manage senior and multi-stakeholder relationships- navigate pushback reset expectations resolve escalations and maintain trust and momentum toward go-live.
- Identify and drive expansion opportunities during onboarding partnering with Sales and Customer Success to grow the relationship beyond the initial deployment.
- Coordinate cross-functionally (Product Support Engineering Sales CS) to unblock issues and deliver a seamless customer experience in a resource-constrained environment.
- Track milestones risks and portfolio health in internal systems; forecast go-live timing and flag at-risk deployments early.
- Partner with Customer Success Managers to ensure a clean handoff into long-term account management.
- Contribute to and improve mid-market onboarding playbooks best practices and tooling; help mentor and raise the bar for the broader Implementation team.
- Bachelors degree (BS/BA).
- 2-3 years of proven experience in account management or customer success preferably within a B2B SaaS environment.
- Excellent communication abilities and presentation skills capable of building trust and rapport with diverse stakeholders
- Proven track record managing a portfolio of concurrent implementations and delivering to go-live on time.
- Charisma consultative mindset: sets success criteria up front drives adoption and spots expansion opportunities.
- Ability to manage multiple accounts simultaneously and prioritize tasks effectively.
- Collaborative nature adept at working with cross-functional teams including Product Marketing Sales and Operations
- Proficiency with technology and adaptability to dynamic environments
- Hands-on experience scoping and managing third-party systems and coordinating technical teams and external vendors
- Highly organized and rigorous about time management and prioritization across competing deadlines.
- Hospitality and/or travel tech experience a plus.
Target cash compensation ranges from $104000 - $127000 including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant subject to board approval.
Actual compensation will be commensurate with the candidates skill level experience and specific work location.
We work hard to make Canary a fun rewarding and high-energy place to work. Heres how we take care of our flock:
Time Off
- Unlimited PTO: Take the time you need to truly rest and recharge.
- Holidays Canary Days: Standard holidays plus monthly company-wide days off for a guaranteed long weekend.
- Birthday Holiday: A dedicated day off to celebrate you!
Travel & Office Flexibility
- Office Exchange: A travel stipend to visit the team in person at our SF NY or Dallas hubs.
- Canary Hotel Experience: Staying at a Canary hotel Weve got you covered with a credit toward your stay.
- Preferred Hotels Discount: Enjoy a minimum 30% off the best available rate at select partner hotels globally.
Growth & Community
- Self Improvement Club: A monthly budget to help you smash your personal goals.
- Professional Development: Level up your career with a dedicated learning stipend to fuel your skills and cross-functional connection.
- Referral Program: Help us grow the flock and score a cash bonus for successful hires.
Required Experience:
Manager
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
