Senior Manager, Site Reliability Engineering

Key Responsibilities

Capacity Ingestion andManagement:

-Supportsteam members designing and architecting infrastructure and/or service sharingguidance on practices and terms for reliability and functionality.

-Supervisesteam members and provides direction to ensure accurate forecasting of demandsfor infrastructure and response to capacity needs ensuring systems havesufficient resources to handle current and future workloads and identifyingresource gaps.

-Maintainsa collaborative relationship with the software development team to developinfrastructures ensuring features are reliable and scalable according todeployment requirements.

-Implementsexpectations for identifying opportunities for prototyping and managesprototyping initiatives (e.g. testing new applications or infrastructuresassisting in onboarding) to explore novel approaches.

Incident and ServiceLifecycle Management:

-Monitorsdata collection triage technical analysis and redirection ensuring teammembers maintain and optimize operations and infrastructure reliability.

-Providessupport to team members monitoring services ensuring they maintain up-to-dateknowledge of performance and document their condition.

-Leveragesadvanced knowledge to aid team members in performing incident response rootcause analyses and/or maintenance on assigned services (e.g. softwareinstalls version upgrades security updates backup and recovery).

-Monitorscomprehensive health and performance reporting and ensures team members takeappropriate actions based on trends in data.

-Ensuresteam members adhere to procedures when performing provisioning to supportinfrastructure applications and services.

-Encouragesteam members to experiment with new approaches for and perform decommissioning(e.g. shutting down servers removing data from databases) to remove objectsthat are no longer needed.

Automation:

-Implementsstandards for identifying and recommending opportunities for automation andassesses potential benefits to enhance operational efficiency.

-Takes aproactive role in reviewing and offering feedback on design automation toolsor scripts acting as a leader during implementation.

-Sharesstrategies for conducting testing on automations to ensure they perform taskscorrectly and produce expected results.

Technical Communication andGuidance:

-Reviewsand provides feedback on release notes and ensures team members communicatecomprehensive information about the scale capacity security performanceattributes and requirements of services and technology with customers andimmediate and related teams.

-Proactivelyanticipates and articulates the potential impact of infrastructure featureand tool changes considering their impact across team operations.

-Servesas a resource to team members on what information to communicate and how tocommunicate.

Troubleshooting andResolution:

- Serves as a seniormanagement escalation point for incidents and complex issues arising withinOracle services.

- Monitors the resolution oftechnical issues spanning multiple services ensuring effective investigationand debugging techniques are leveraged to achieve SLOs (service levelobjectives).

- Shares expectations fordocumenting incidents performing root cause analyses guiding team members tocapture essential information for analysis and future reference.

- Implements guidelines forpost-mortem procedures to prevent incident reoccurrence.

- Ensures team members adhereto service level agreements (SLAs) made with customers.

Innovation and Improvement:

- Sets expectations forconducting experiments and evaluating cutting-edge tools and technologies tooptimize infrastructure performance and reliability taking proactive steps toadhere to security standards.

- Manages and contributes tothe prioritization of initiatives to improve performance bottlenecks anddeployments ensuring efficient resource usage speed and scalability.

- Implements standards fordeveloping and maintaining knowledge of site reliability trends and sharingvaluable insights and information with team members management and beyond topromote innovative building testing deploying and running services.

- Leverages analyses and datafrom teams to contribute to business development decisions (e.g. designchanges).

Core Responsibilities

Planning & Execution:

-Managesmultiple medium- to large-scale projects or initiatives across teams ensuringtimelines deliverables and budgets when applicable are monitored and direction to teams on project work setting priorities and aligning withbusiness needs. Guides teams on adjusting plans to accommodate resource ortimeline changes.

Collaboration &Partnership:

-Drivescross-functional partnerships to align expectations and shared objectivesacross multiple teams. Coaches team members to develop strategic relationshipswith business leaders stakeholders and external partners to fostercollaboration and long-term success. Promotes inclusivity by actively seekingand listening to diverse perspectives ensuring others feel heard and respected.

Problem Solving:

-Providesdirection to multiple teams on addressing complex operational and/or technicalissues as well as providing guidance on analyzing complex data and/orinformation to identify solutions. Reviews and provides insights into unresolvedor critical issues helping the team to identify potential solutions.

Continuous Learning:

-Modelsengaging in continuous learning to deepen expertise and stay ahead of industrytrends integrating best practices into strategic planning. Leverages feedbackto drive personal and team skill improvements. Identifies skill gaps acrossteams and empowers team members to pursue learning and knowledge sharingopportunities that build their expertise in new areas and coaches them to applylearnings to advance the organization.

Continuous Improvement:

-Drivesteam to collaborate on develop and implement ideas to increase the efficiencyand effectiveness of processes protocols and workflows within and acrossteams providing oversight. Guides team to adopt new ideas for alternativeapproaches and methods and encourages feedback for continued improvement.

Performance and Development:

-Drivesperformance across teams by providing feedback and coaching in alignment withperformance management processes guidelines and expectations. Discussesdevelopment goals with team members shares opportunities to facilitate careerdevelopment and ensures individual goals are aligned with broaderorganizational goals. Develops and manages talent acquisition pipeline byleading candidate interviews monitoring promotion eligibility and/ororchestrating talent resources.