Senior Manager, Service Delivery Management

Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.

This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.

Pure Global Support is in search of an experienced leader for the Service Delivery Management team! As the Manager of Service Delivery Management (Americas) at Everpure you will lead and empower a high-performing team of Service Delivery Managers (SDMs) dedicated to setting a new global benchmark for enterprise customer this leadership role you will bridge cross-functional strategy between Global Support Sales HR and Engineering translating complex customer needs into operational excellence and long-term customer retention across the Americas region. By defining team KPIs optimizing resource allocation and driving proactive risk mitigation your leadership will directly influence customer satisfaction operational efficiency and overall business growth.

• Empower & Develop High-Performing Teams: Lead mentor and coach a regional team of Service Delivery Managers by establishing clear performance expectations fostering a culture of accountability and continuous learning and driving team success.
• Define Operational Strategy & KPIs: Establish track and analyze regional service delivery performance metricsincluding productivity efficiency and customer satisfaction scoresto present actionable executive insights that continuously elevate service quality.
• Optimize Resource & Account Coverage: Strategically allocate staffing and resources across the Americas to meet evolving enterprise service commitments while optimizing operational cost and delivery efficiency.
• Drive Cross-Functional Alignment & Escalation Leadership: Partner directly with Sales Engineering and Global Support leadership to champion seamless service workflows proactively resolve cross-geographical operational challenges and mitigate risks before they impact customer success.
• Champion Process Innovation: Oversee the creation and evolution of regional policies runbooks and service delivery frameworks driving continuous improvement initiatives that streamline workflows and enhance customer satisfaction.

• Experience:At least 10 years managing high-performance remote teams.
• Service Delivery & Enterprise Leadership: Proven experience leading remote or distributed customer-facing service delivery teams within enterprise technology environments with demonstrated success in expanding high-functioning organizations.
• Strategic & Cross-Functional Influence: Demonstrated executive presence with the ability to build strong cross-functional partnerships (Sales Engineering HR) and negotiate effectively across both technical and business audiences.
• Framework & Tool Mastery: Hands-on experience leveraging modern enterprise service management platforms (such as ServiceNow Salesforce and Google Workspace) alongside IT service management principles (e.g. ITIL framework) to optimize operations.
• Agility & Out-of-the-Box Problem Solving: Expert decision-making skills with a track record of identifying operational risks championing innovative solutions and managing multiple high-priority initiatives in a fast-paced environment.

Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara North Carolina or Lehi office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.

#LI-ONSITE

WHAT YOU CAN EXPECT FROM US:

• Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
• Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
• Team: We build each other up and set aside ego for the greater good.

And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.

ACCOMMODATIONS AND ACCESSIBILITY:

Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.

OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:

Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.

Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

Join us and bring your best.

Bring your bold.

Pure and simple.