Senior Manager, Salesforce & Technology

Job Title: Senior Manager Salesforce & Technology
Supervisor:AVP Finance & Administration
Department:Finance & Administration
Salary Range:$95000 - $110000

Overview

The U.S. Soccer Foundation helps young people embrace an active and healthy lifestyle and cultivate critical life skills through soccer. The Foundations programs are the national model for sports-based youth development in underserved communities. Since its founding in 1994 the Foundation has impacted thousands of children through its cost-effective high-impact initiatives which offer safe environments where kids and communities thrive. For more information visit. The Foundations headquarters are located in Washington D.C. Remote candidates will be considered. Occasional travel and participation in meetings or events may be required based on organizational needs.

We commit to building a workplace where every team member feels safe valued and empowered to bring their authentic selves. Through collaboration innovation and respect for diverse perspectives we strive for excellence drive community-led changes and support one another in pursuit of our shared mission.

About the Role

The Senior Manager Salesforce & Technology serves as the Foundations primary internal technical resource for Salesforce CRM and supports the continued development of the organizations broader technology and data ecosystem. This hands-on role provides organization-wide Salesforce governance administration architecture automation reporting and strategic project support while partnering with staff across departments who maintain ownership of departmental processes and data quality. The position also supports Salesforce CRMMarketing Cloud integration and leads the technical development of reporting and data visualization capabilities. As the Foundations marketing operations digital hubs and program delivery models evolve the role will help ensure the underlying systems integrations and technology infrastructure can support scalable growth and greater impact. A smaller portion of the role supports broader technology AI IT and security priorities in partnership with external providers. The Senior Manager balances responsive day-to-day platform support with long-term systems planning documentation data stewardship and continuous improvement.

About the Team

The Operations team supports the systems infrastructure and operational practices that enable the Foundations programs and departments to work effectively. This role reports to the Associate Vice President Finance & Administration and works closely with colleagues across the Foundation to strengthen technology operations and translate functional needs into effective technical solutions. The Senior Manager also partners with external technology providers and marketing consultants when specialized expertise or additional project capacity is needed or to evaluate new technology and software solutions. The role does not require direct supervisory responsibility; however it may coordinate vendors consultants and cross-functional project teams.

Responsibilities

The Senior Manager Salesforce & Technologys core responsibilities include the following:

• Serve as the primary administrator and technical owner of Salesforce CRM including governance user access permissions security settings system configuration architecture documentation and change management in accordance with established organizational policies and data-security practices.
  

• Design build test and maintain Salesforce solutions including objects fields flows automations validation rules integrations and other configurations that support evolving organization-wide and departmental needs while applying appropriate quality-assurance testing release-management and documentation practices.
  

• Partner with staff across departments to translate business and programmatic requirements into scalable Salesforce solutions while maintaining shared responsibility for departmental processes data quality and appropriate functional Salesforce expertise and supporting adoption through training guidance and user documentation as appropriate.
  

• Lead the technical development of Salesforce reports dashboards Tableau solutions and other data visualizations in partnership with teams responsible for defining business requirements KPIs and intended audiences and help ensure that reporting is accurate accessible timely and actionable.
  

• Provide dedicated capacity for Salesforce CRMMarketing Cloud integration and technical support initially focused on data architecture synchronization troubleshooting and CRM enhancements that support digital audience engagement and applicable data-privacy consent-management and email-marketing requirements. Over time this responsibility may expand to support the technology components of additional marketing operations solutions and especially to bring about technology needs alongside continued Salesforce CRMMarketing Cloud integration reflecting the Foundations evolving marketing function.

• Help shape and advance the Foundations broader technology ecosystem ensuring that evolving digital program delivery marketing and audience-engagement needs are supported by an effective and scalable technology infrastructure.

• Maintain and prioritize an organization-wide roadmap of Salesforce enhancements and strategic technology projects providing hands-on execution and coordinating external consultants when specialized expertise or additional capacity is required while communicating project status risks dependencies and recommended decisions to relevant stakeholders.
  

• Support broader organizational technology AI IT cybersecurity access management and technology governance needs in partnership with the AVP Finance & Administration and the Foundations managed technology providers including support for vendor management software and systems inventory access-review processes and technology-related policy implementation as assigned.
  

• Monitor emerging technology needs and recommend practical improvements that strengthen security efficiency scalability reporting and the effective use of technology.

• Develop and maintain clear technical documentation including system architecture configuration decisions data definitions integration maps administrative procedures and end-user guidance.

• Help establish and reinforce data-governance standards including data-quality practices ownership expectations retention considerations and appropriate access controls.

• Perform other duties as assigned in support of the Foundations mission and operational needs.

About You:

We are looking for someone with the following qualifications and characteristics:

• Four or more years of hands-on experience administering configuring and improving Salesforce environments; nonprofit experience is supporting complex multi-department Salesforce environments is strongly preferred.

• Demonstrated experience with Salesforce Flow automation permissions and security data architecture reporting integrations and platform with sandbox environments deployment or release processes and change-management practices is preferred.

• Experience with Tableau or comparable data visualization and business intelligence tools with the ability to translate reporting requirements into effective technical developing data models dashboards and reports for varied internal audiences is preferred.

• Experience supporting Salesforce integrations with marketing technology; familiarity with Salesforce Marketing Cloud is strongly with Marketing Cloud Account Engagement formerly Pardot or comparable marketing-automation platforms may also be considered.

• Ability to translate business and programmatic needs into scalable technical solutions and communicate effectively with both technical and non-technical to explain technical concepts tradeoffs and recommendations in clear practical language is essential.

• Ability to balance day-to-day administration and troubleshooting with longer-term projects governance documentation and continuous project-management prioritization and follow-through skills are required.

• Collaborative and service-oriented approach with an interest in building shared technology knowledge and effective partnerships across ability to work independently while managing multiple priorities in a mission-driven collaborative environment.

• Curiosity about emerging technology including AI and an ability to evaluate practical applications while considering security governance and organizational applying sound judgment to the use of AI-enabled tools data privacy confidentiality and security is preferred.

• Salesforce Administrator certification required; additional Salesforce certifications are a certifications or demonstrated experience in Tableau Salesforce Marketing Cloud data management cybersecurity or project management are also a plus.

• Committed to bettering the lives of children through sports-based youth a commitment to equity inclusion and respectful collaboration with colleagues partners and communities.

The U.S. Soccer Foundation isnt a typical organization and the right candidate for this role isnt typical either. The ideal candidate is looking for opportunities to improve themselves and the organization. We want go-getters. We want candidates with high expectations for themselves hungry for the next opportunity to learn and grow. We value candidates who bring initiative adaptability accountability and a thoughtful commitment to learning and continuous improvement.

Salary

The Foundation offers a competitive compensation package. The final compensation will be determined on relevant experience skills qualifications internal equity and geographic considerations where applicable. We are committed to incorporating DEI practices and accounting for inequities as we conduct an annual salary planning process to include merit increases promotions bonuses and equity analysis across the entire organization. Foundation benefits include generous medical and dental insurance plans; 401(k) retirement plans with employer match; professional development; mobile data plan reimbursement; and generous vacation. Benefits are subject to applicable plan terms and eligibility requirements.

If you need any accommodation during the interview/hiring process please email.

Required Experience:

Senior Manager