Senior Manager, Sales Operations – Data Center

Role Summary

Black Box is seeking a highly analytical and execution-focused Senior Manager Sales Operations Data Center to support and optimize the sales organization across the Data Center business. This role will be responsible for driving forecasting accuracy Salesforce discipline pipeline management sales-stage governance revenue visibility and operational reporting.

The ideal candidate will have hands-on experience supporting Data Center infrastructure colocation hyperscale low voltage structured cabling. This person will serve as a key partner to sales leadership helping translate pipeline activity into accurate forecasts actionable insights and predictable revenue outcomes.

Key Responsibilities

• Own and manage sales operations processes for the Data Center business including pipeline reviews forecast submissions sales-stage accuracy and opportunity hygiene.
• Partner closely with sales leadership to improve forecasting accuracy quarter on quarter basis including commits upside risk and funnel health.
• Manage and analyze Salesforce data to ensure accurate reporting clean opportunity tracking and concise executive-ready dashboards.
• Track and report on pipeline movement bookings revenue sales productivity and conversion rates across defined sales stages.
• Help standardize and train the sales team on proper usage of sales stages to improve forecast reliability.
• Slice and dice pipeline and revenue data to identify risks gaps trends and areas for sales execution improvement.
• Support weekly monthly and quarterly business reviews with clear reports insights and recommendations.
• Serve as a trusted operational partner to senior sales leadership by providing timely visibility into book of revenue active opportunities and forecast movement.
• Collaborate with Revenue Operations Finance Sales and Delivery teams to ensure alignment between forecast bookings revenue recognition and operational capacity.
• Identify process gaps and implement improvements to increase sales efficiency and forecast predictability.

Required Qualifications

• 812 years of experience in Sales Operations Revenue Operations Business Operations or Sales Strategy.
• Strong experience supporting Data Center colocation hyperscale infrastructure technology services low voltage cabling networking or related sales teams.
• Advanced Salesforce experience including dashboards reports opportunity management forecasting and pipeline analysis.
• Strong understanding of sales forecasting commits upside pipeline stages sales cycles bookings and revenue tracking.
• Ability to analyze complex data and translate it into clear business insights for sales leadership.
• Experience supporting quota-carrying sales teams and improving CRM discipline.
• Experience required with salesforce or related CRM tool.
• Strong communication skills with the ability to work cross-functionally with Sales Finance Operations and Executive Leadership.
• Bachelors degree required; MBA or MS preferred.

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