Senior Manager, Renewal Operations

Sr. Manager Renewal Operations

About Mimecast

The work people build is worth protecting and its harder to protect than it used to be. AI agents now move at machine speed with human-level access and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast go big and always demand more of ourselves. We work hard deliver and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back in a community built on respect where everyone is counted.
Work Protected.

Overview

Youll build the operational backbone of Mimecasts renewals business. Reporting to the Senior Director of Renewals youll establish forecasting performance reporting and a regular operating cadence; design the territory target and process framework for a new BPO renewals resource model; and plan the expansion of todays North America renewals function into EMEA and APAC. Youll work with Sales RevOps Finance Customer Success and BPO partners to bring consistency and visibility to a function thats still taking shape. The role is based in our Lexington MA office with increased in-office attendance during quarter-end weeks for forecasting reporting and leadership reviews.

What Youll Do

• Establish a renewals forecasting process including Commit Best Case and Upside definitions submission cadence and roll-ups that give leadership a repeatable view of renewal health.
• Build and maintain reporting on gross and net renewal rates attrition churn drivers at-risk pipeline and rep and team performance with RevOps and the Salesforce and Snowflake reporting teams.
• Set the rhythm for weekly forecast calls monthly business reviews and quarterly planning with pre-reads and follow-up that keep decisions moving.
• Design territories quotas or targets handoffs escalations and quality standards for a new BPO-based renewals team.
• Work with the BPO vendor and internal teams on workflows tooling access reporting SLAs QA and performance reviews.
• Plan the process systems staffing and localization needed to extend the North America renewals model into EMEA and APAC sequencing the rollout with regional leadership.
• Identify and help implement dashboards systems and automation for forecasting reporting and territory or target management as the organization scales.
• Align renewal operations with Sales RevOps Finance Customer Success and Legal on planning compensation and forecasting processes.
• Drive adoption of new processes and tools through training documentation and communication.

What Youll Bring

• Experience owning recurring-revenue forecasting and reporting in renewals sales or revenue operations with the autonomy to build processes rather than only maintain them; SaaS or cybersecurity experience is valuable.
• A track record of building processes teams or systems from scratch and making decisions amid ambiguity and limited precedent.
• Practical command of Commit Best Case and Upside forecasting gross and net renewal rates and the discipline to maintain a consistent team cadence.
• Hands-on Salesforce and reporting or BI experience such as Snowflake or Tableau including building dashboards rather than only consuming them.
• Exposure to scaling operations across regions with awareness of differences in renewal cycles contracting and ways of working across North America EMEA and APAC.
• The ability to communicate clearly with senior leadership build alignment across Sales Finance and Operations and manage concurrent forecasting BPO and global-expansion workstreams.
• Experience designing processes territories or performance frameworks for outsourced or BPO teams is strongly preferred.
• A bachelors degree in business finance or a related field is preferred; equivalent experience is also considered.

The base salary range for this position is 132000 - 198000 USD plus benefits. This range represents the minimum and maximum new hire compensation for this role. The position may also be eligible for incentive plans and additional benefits in accordance with company policy and local regulations. Our salary ranges are determined by role level and location with individual compensation also dependent on factors such as qualifications experience and skills. Final offers will reflect these considerations and may vary accordingly.

Belonging at Mimecast

Cybersecurity is a community effort. Thats why were committed to building an inclusive diverse community that celebrates and welcomes everyone unless theyre a cybercriminal of course.

Were proud to be an Equal Opportunity and Affirmative Action Employer and wed encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race age religion sexual orientation gender identity ability marital status nationality or any other protected characteristic wont affect your application.

If you require any adjustments or accommodations due to a disability or any other reason that may help you in your interview process please let us know by emailing

Due to certain obligations to our customers an offer of employment will be subject to your successful completion of applicable background checks conducted in accordance with local law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.