Senior Manager, Quality Management

Job Title: Senior Manager Quality Management

Job Code: 42483

Job Location: Camden AR

Job Schedule: 4/10 Employees work 10 hours per day 4 days a week

Job Description:

L3Harris Technologies is seeking an experienced Senior Quality Manager to lead quality assurance operations and drive excellence across our defense programs. This strategic leadership role is responsible for ensuring the highest standards of quality compliance and customer satisfaction while managing quality teams and fostering a culture of continuous improvement. The Senior Quality Manager will serve as a key liaison between customers regulatory agencies and internal stakeholders to maintain L3Harriss reputation for delivering mission-critical solutions that meet the most stringent quality requirements.

Position Description

The Senior Quality Manager provides executive-level oversight of quality management systems processes and personnel across assigned business units or programs. This role requires a seasoned quality professional who can balance strategic planning with hands-on problem-solving in a fast-paced aerospace and defense environment.

In this capacity you will direct all aspects of quality assurance including manufacturing quality inspection operations and quality engineering. You will be accountable for maintaining AS9100 and ISO 9001 certifications ensuring compliance with FAA and DoD regulations and meeting contractual quality requirements for complex defense systems and aerospace products.

The ideal candidate will demonstrate proven expertise in leading cross-functional teams managing customer quality relationships and implementing data-driven quality improvement initiatives. You will work closely with Program Management Engineering Operations and Supply Chain leadership to embed quality throughout the product lifecyclefrom design and development through production delivery and field support.

This position demands strong technical knowledge of aerospace/defense manufacturing processes exceptional leadership skills and the ability to influence at all organizational levels. You will be expected to drive cultural change mentor quality professionals and establish L3Harris as a quality leader in the defense industry.

Essential Functions:

Quality Leadership & Management

Direct and manage quality engineering staff inspectors and other quality personnel to achieve organizational quality objectives

Develop and execute strategic quality plans aligned with business unit goals and customer requirements

Establish quality performance metrics KPIs and dashboards; conduct regular performance reviews with leadership

Lead workforce development initiatives including training mentoring and succession planning for quality personnel

Manage quality department budget resources and capital equipment requirements

Quality System Development & Compliance

Design implement and maintain Quality Management System (QMS) in accordance with AS9100 ISO 9001 and customer-specific requirements

Ensure compliance with FAA DoD NASA ITAR and other applicable aerospace and defense regulations

Oversee document control systems to ensure proper management revision control and retention of quality records specifications procedures and work instructions

Lead internal audits external audits and regulatory inspections; manage audit findings and corrective actions

Maintain certifications and registrations required for business operations

Product Quality & Inspection Operations

Establish standards methods and procedures for inspecting and testing rocket propulsion systems assemblies and components

Oversee first article inspections in-process inspections and final acceptance testing activities

Ensure precision measurement and calibration programs meet industry standards and customer requirements

Review and approve inspection plans test procedures and acceptance criteria for new and existing products

Validate inspection equipment gauges and test systems for accuracy and capability

Nonconformance Management & Problem Resolution

Lead Material Review Board (MRB) activities for dispositioning nonconforming materials and products

Conduct and oversee root cause analysis for discrepancies related to assembly process mechanical electrical and electro-mechanical systems

Analyze field data customer complaints and production nonconformities to identify systemic issues

Develop and implement corrective and preventive action (CAPA) plans to eliminate quality defects

Track and report on effectiveness of corrective actions and closure of quality issues

Risk Management & Process Improvement

Facilitate Process Failure Mode Effects Analysis (PFMEA) and Design FMEA activities with cross-functional teams

Identify quality risks in manufacturing processes and implement mitigation strategies

Drive continuous improvement initiatives using Six Sigma Lean and other quality methodologies

Analyze quality cost data and implement cost reduction initiatives while maintaining product integrity

Lead change management processes to ensure quality is maintained during process modifications

Customer & Stakeholder Interface

Serve as primary quality contact for customers on program-specific quality matters

Participate in customer quality reviews audits and program management meetings

Respond to customer quality inquiries concerns and corrective action requests

Present quality performance data and improvement initiatives to senior leadership

Coordinate with Engineering and Manufacturing to resolve customer quality issues

Documentation & Records Management

Oversee document control operations ensuring compliance with AS9100 and customer requirements

Ensure proper creation approval distribution and archival of quality documentation

Manage configuration control of quality procedures work instructions and inspection documents

Maintain traceability of quality records from raw materials through final product delivery

Implement electronic document management systems and ensure data integrity

Ensure retention and retrieval systems meet contractual and regulatory requirements

Quality Cost Management

Manage quality cost accounts and budget allocations for the facility

Track cost of quality metrics including prevention appraisal and failure costs

Identify opportunities to reduce quality costs while improving product reliability

Provide financial reporting on quality performance to site leadership

Qualifications:

Education:

• Bachelors degree in Engineering Quality Management Manufacturing or related technical field required.
• Masters degree in Engineering Business Administration or Quality Management preferred
• Equivalent combination of education and experience may be considered

Experience:

• Bachelors Degree with a minimum of 12 years of prior related experience in quality management in aerospace defense propulsion systems or a related high-reliability manufacturing environment with direct supervisory responsibility. Graduate Degree with a minimum of 10 years of prior related lieu of a degree a minimum of 16 years of prior related experience.
• Demonstrated experience managing quality operations
• Proven track record leading Material Review Board (MRB) activities and nonconformance resolution.
• Hands-on experience with AS9100 ISO 9001 and other aerospace quality management system standards
• Background in document control systems and configuration management practices
• Experience interfacing with government customers (DoD NASA FAA) and managing customer quality requirements
• Knowledge of inspection methods precision measurement and calibration systems for aerospace components
• Experience with quality cost management and budget administration

Note: Relevant experience may be supplemented with additional education specialized training or professional certifications that demonstrate equivalent knowledge and capabilities.

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