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Senior Manager-Quality
Job Location:
Job Location:
Atlanta, GA - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
26 July 2026 (30+ days ago)
Posted:
Application Deadline:
23 October 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Position Title
Quality Process Consultant
Role Summary
The Quality Process Consultantis responsible fordriving process excellence quality governance compliance management and continuous improvement initiatives across BPM and IT engagements. This role partners closely with project teams business leaders and clients to ensure adherence to organizational standards contractual obligations and quality frameworks such as CMMI ISO and Agile methodologies. The consultant will lead audit programs SLA governance risk management activities and data-driven improvement initiatives while promoting a culture of operational excellence.
Key Responsibilities
1. Stakeholder & Process Management
Collaborate with stakeholders to develop and implement processes across BPM and IT engagements.
Understand project scope client quality requirements and contractual commitments to ensure alignment with delivery expectations.
FacilitateProject Kick-Off meetings using standardized governance frameworks.
Assist Project Managers in defining project-specific processes guidelines and quality systems.
Align project goals with business and clientobjectives.
Analyze cross-functional dependencies to ensure seamless execution.
Develop KPI-driven reports and dashboards to support business decisions.
Partner with leadership teams to improve process effectiveness and governance maturity.
2. Quality Assurance & Compliance
Develop and implement Software Quality Assurance (SQA) Plans review strategies and compliance frameworks.
Ensure adherence to defined processes through structured reviews aligned with the SQA Plan.
Conduct process audits project health checks and compliance assessments.
Support internal and external audits and ensuretimelyclosure of audit findings and non-conformances.
Maintainand govern CMMI compliance trackers for audit readiness.
Prepare audit compliance and governance reports aligned with Risk Assurance frameworks.
Drive compliance with CMMI ISO Agile and organizational quality standards.
Lead RCA CAPA CAR and Defect Prevention initiatives.
3. SLA Governance & Client Management
Ensure contractual SLA compliance andaccuratereporting through dashboards and governance mechanisms.
Participatein client calibration and governance sessions.
Provide Root Cause Analysis (RCA) and corrective action plans for service level deviations.
MonitorSLA performance contractual obligations and operational commitments.
Audit billing rates Cost of Living Adjustments (COLA) service credits and penalty clauses where applicable.
Track and drive corrective actions tomaintainprocess stability and performance.
4. Continuous Improvement & Operational Excellence
Collect and analyze customer complaints escalations and stakeholder feedback.
Lead continuous improvement initiatives using Lean Six Sigma and quality methodologies.
Drive corrective and preventive action programs based on performance trends and stakeholder feedback.
Conduct process evaluations and recommend improvement opportunities.
Capture lessons learned and contribute to organizational knowledge repositories.
Support enterprise-wide initiatives focused on quality productivity and operational excellence.
5. Project Monitoring & Reporting
Monitorproject performance using defined KPIs and governance measures.
Publish periodic performance compliance audit and governance reports.
Analyze quality and productivity metrics toidentifyrisks and performance gaps.
Present findings and recommendations to project teams management and clients.
Support preparation and submission of project performance reports within established timelines.
6. Risk & Change Management
Support risk identification mitigation planning and governance reviews.
Participatein Change Control Board (CCB) reviews and approval processes.
Ensure project readiness throughreleaseacceptance reviews and compliance checkpoints.
Track risk mitigation actions and support audit readiness initiatives.
7. Training & Capability Building
Conduct training sessions on CMMI quality standards governance frameworks FAR and compliance requirements.
Promote awareness of organizational process standards and best practices.
Facilitategovernance forums and team discussions focused on process maturity and continuous improvement.
Mentor project teams on quality management practices and compliance expectations.
8. AI & Automation Initiatives
Lead and support AI and automation initiatives to enhance productivity reporting and process maturity.
Identifyopportunities to automate quality and governance activities.
Promote adoption of innovative tools and technologies across quality management functions.
Basic Qualifications
- Bachelors degree or foreign equivalentrequiredfrom an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
- At least 7years of experience relating to the job description.
Preferred Qualifications
Lean Six Sigma Green Belt Black Belt or Master Black Belt certification.
CMMI Associate Practitioner or Professional certification.
ISO 9001 Internal Auditor or Lead Auditor certification.
PMP PRINCE2 Scrum Master Agile orSAFecertification.
Experience leading global quality governance or process excellence programs.
Experience with AI automation and digital transformation initiatives.
Advancedexpertisein Power BI Tableau or equivalent reporting platforms.
Experience supporting large-scale transformation transition or migration projects.
Who We Are
Infosys BPM Limited a wholly owned subsidiary of Infosys Limited (NYSE: INFY) provides end-to-end transformative business process management (BPM) services for its clients across the globe. The companys integrated IT and BPM solutions approach enables it to unlock business value across industries and service lines and address business challenges for its clients. Utilizing innovative business excellence frameworks ongoing productivity improvementsprocess reengineeringautomation and cutting-edge technology platforms Infosys BPM enables its clients to achieve their cost reduction objectives improve process efficiencies enhance effectiveness and deliver superior customer experience.
Infosys BPM has 42 delivery centers in 14 countries spread across 5 continents with 60530 employees from 105 nationalities as of March 2026.
The company has been consistently ranked among the leading BPM companies globally and has received over 60 awards and recognitions in the last 5 years from key industry bodies and associations like the Outsourcing Center SSON and GSA among others. Infosys BPM also has very robust people practices as substantiated by the various HR-specific awards it has won over the years. The company has consistently been ranked among the top employers of choice on the basis of its industry leading HR best practices. The companys senior leaders contribute widely to industry forums as BPM strategists.
Required Experience:
Senior Manager
About Company
Welcome to Infosys Careers for Experienced Professionals As a leading provider of next-generation consulting, technology and outsourcing solutions, we are dedicated to helping organizations in over 46 countries to renew their core and simultaneously innovate into new frontiers. Whilst ... View more
