Senior Manager, People Operations

The Senior Manager People Operations is accountable for the effectiveness scalability and continuous evolution of People Operations service delivery. This leader translates the People strategy into a measurable operating model leads a high-performing team and owns complex cross-functional programs across the employee lifecycle. The role combines operational rigor strong judgment HR technology expertise data governance and a global mindset to improve employee experience while reducing risk and manual effort.

Key Responsibilities:

• Lead coach and develop the People Operations team with clear ownership succession planning capability development performance expectations and accountability culture.
• Own the People Operations operating model including capacity planning prioritization escalation frameworks service catalogs SLAs and performance scorecards.
• Translate functional priorities into sequenced roadmaps with measurable outcomes resource requirements dependencies and executive-ready reporting.
• Serve as senior escalation point and decision-maker for complex sensitive employee operations issues balancing employee experience policy compliance and business impact.
• Influence cross-functional leaders and drive adoption of standardized processes across regions and business entities.
• Own end-to-end service quality for onboarding employee changes promotions transfers leaves and offboarding including controls and handoffs to Payroll IT and Finance.
• Design and maintain consistent global standards while accommodating country state and entity-specific requirements.
• Oversee shared inbox and case management performance through team-level metrics root-cause analysis self-service enablement and continuous service improvements.
• Ensure standard operating procedures employee-facing resources decision trees and process ownership remain accurate accessible and audit-ready.
• Provide functional leadership for HRIS operations including UKG Ready integrations workflows approvals roles and lifecycle automation in partnership with HRIS specialists and IT.
• Establish controls for employee master data organizational hierarchy access permissions data changes reconciliation and downstream system integrity.
• Prioritize and deliver automation AI-assisted support and employee and manager self-service initiatives with appropriate privacy and quality safeguards.
• Own operational readiness for system releases process changes testing stakeholder training and post-launch stabilization.
• Use dashboards and analytics to identify failure points quantify efficiency gains and inform leadership decisions.
• Lead high-impact initiatives from problem definition and business case through design implementation change management and benefits realization.
• Simplify and standardize processes across teams locations and acquired entities; identify and eliminate redundant handoffs and manual controls.
• Build sustainable governance for process documentation change requests ownership and periodic review.
• Partner with Finance Payroll Benefits IT and Legal to resolve systemic issues and strengthen operational controls.
• Drive the shift toward a self-service automation-first and AI-driven employee experience transforming People Operations from transactional service delivery to a scalable proactive and technology-enabled function.
• Own operational compliance controls accurate employee records audit preparation and timely remediation in partnership with Legal and regional specialists.
• Apply sound judgment to sensitive data employee matters access rights and regional employment requirements; escalate legal interpretations appropriately.
• Set a service culture focused on responsiveness clarity empathy consistency and effective resolution.
• Support enterprise People programs including compensation performance benefits engagement and organizational change through reliable execution and data.
• Keep up to date with and comply with all local legislative requirements. Adhere to company guidelines and the corporate Code of Conduct in an ethical manner when dealing with company assets and other people.

Qualifications :

Qualifications

• 8 years of progressive experience in People/HR Operations including 3 years leading major operational programs; equivalent experience considered.
• Demonstrated ownership of multi-state operations and experience working with global or multi-country stakeholders.
• Proven ability to design and scale operating models lead complex cross-functional change and deliver measurable service improvements.
• Hands-on understanding of HRIS workflows data governance integrations and operational controls; UKG Ready experience preferred.
• Experience in a fast-growing technology company distributed workforce or post-acquisition integration is advantageous.
• Strong people leadership coaching delegation stakeholder influence and conflict resolution.
• Excellent program management prioritization change management and executive communication skills.
• Analytical mindset; ability to define KPIs diagnose root causes quantify value and make risk-informed decisions.
• Working knowledge of employee lifecycle practices and relevant US employment requirements (including FLSA FMLA ADA); ability to partner with local experts on other jurisdictions.
• Comfort with HR technologies such as UKG ADP Culture Amp and SmartRecruiters and practical application of automation and AI.
• High discretion and sound judgment.
• Commercial awareness.
• Ability to operate effectively in ambiguity.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Why youll love working at Nearmap:

We move fast and work smart; often wearing multiple hats. We adapted to remote working with ease and are continually looking at ways to improve. Were proud of our inclusive supportive culture and maintain a safe environment where everyone feels a sense of belonging and can be themselves.

In addition to your annual leave Nearmap offers:

• 4 extra YOU days off each yeartake a break no questions asked!
• Company-sponsored volunteering days to give back.
• Generous parental leave policies for growing families.
• Work from Overseas Policy - explore the world in the approved list of cities while you work!
• Discounted Private Health Insurance plans.
• A Nearmap subscription (naturally!).

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Remote Work :

Yes

Employment Type :

Full-time