Senior Manager, Omnichannel Talent

Your Opportunity Your Team

The Senior Manager of Omnichannel Talent supports QVC and HSN and is responsible for defining and executing a comprehensive talent strategy that supports audience growth brand affinity customer engagement and revenue objectives across livestreaming social media digital commerce retail and emerging platforms. You will oversee the full talent lifecycleincluding recruitment onboarding coaching performance management scheduling succession planning and retentionwhile cultivating a diverse pipeline of hosts creators influencers and brand ambassadors who authentically represent the brand and resonate with customers.

You will be directly responsible for the growth development and long-term success of all talent appearing within the organizations livestream ecosystem including omnichannel hosts broadcast hosts hybrid hosts creators and producer-hosts.

Where Youll Work

This role is hybrid and will require you to be onsite at our headquarters in West Chester PA several days per month (onsite days are predetermined and standard across the company). Job seekers must reside in one of the following states to be considered: PA. NJ DE. Relocation assistance is not available for this role.

What Youll Do

• Develop and execute an omnichannel talent strategy that supports company growth and audience engagement goals.
• Build and manage a pipeline of hosts influencers creators social talent and brand ambassadors.
• Identify emerging talent trends and opportunities across digital and commerce platforms.
• Recruit onboard coach and develop livestream talent.
• Create individual development plans to improve performance engagement and brand representation.
• Conduct regular performance evaluations and provide actionable feedback.
• Manage talent contracts negotiations and compliance with company
• Partner with social marketing merchandising production and commerce teams to optimize talent utilization across channels.
• Ensure talent is effectively integrated into live streams social content video productions campaigns and events.
• Collaborate on content strategies that drive growth engagement and conversion.
• Monitor talent performance using key business and audience metrics. Analyze engagement conversion viewership and sales performance data.
• Recommend talent optimization strategies based on performance insights.
• Develop reporting dashboards and present findings to senior leadership.
• Oversee talent scheduling and resource allocation across multiple platforms.
• Manage departmental budgets related to talent acquisition development and partnerships.

What Youll Bring

• 8 years of experience with live commerce livestream shopping influencer marketing digital retail built within an omnichannel retail or media environment.
• 2 years of experience with TSP (TikTok Shop Partnership) with direct platform access advanced dashboards and tools.
• Experience in broadcast media content production and creator management.
• Strong experience with platforms such as TikTok Shop YouTube Live Instagram Live Facebook Live Amazon Live or proprietary livestream platforms.
• Experience managing talent influencers or broadcast hosts.
• Knowledge of talent contract negotiations and vendor management.
• Bachelors degree in communications business marketing or related field or equivalent combination of experience and training required.

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Our Total Rewards package includes benefits youll love such as competitive compensation paid time off an employee assistance program parental leave paid volunteer hours and amazing company discounts! In our US market you can also expect health care benefits starting on day 1 401(k) and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.

If provided salary ranges are a general guideline only and actual salaries will vary and are based on factors such as a candidates qualifications skills experience and geographic location as well as business and market conditions.