Senior Manager, New Equipment & Modernization

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The Sr. Manager New Equipment and Modernization Operations will provide leadership of the new equipment and modernization business and team including sales field management customer satisfaction within the Seattle operating territory (OT) reporting directly to the General Manager of Seattle.

Your Leadership Impact

• Lead the NE/MOD operations for the operating territory to drive business plan in support of the Operating Units financial and non-financial objectives and support the implementation of territory operations initiatives

• Model Otis leadership behaviors to enable high morale of operating territory colleagues and demonstrate Otis cultural beliefs and best practices

• Establish and maintain customer centric partnerships through leading with pace quality and developing high performing teams to continue strong customer loyalty

• Develop and manage operational budget in partnership with General Manager through asset management consistent billing and manage expenditures for the most cost-effective results

• Drive NE QOP callback rate

• Ensure kick off meetings and target hours assigned prior to start of the project

• Provide on-going training development and leadership to the new equipment and modernization operations team

• Provide technical direction to field operations staff and participate in large bids

• Responsible for the quality of all new installations in designated territory

• Investigate and resolve all critical customer issues with the use of Otis and non-Otis products

• Report and present on recommendations for all product designs and performance requirements

• Monitor field tests as well as first inspection and data reports

• Consult with construction superintendents constructors and adjusters regarding problems encountered with product performance

• Proactively aid the region in regard to the malfunctioning of equipment

• Assess patterns of complaints and determine solutions to ensure projects are completed to satisfaction and within reasonable timeframe

• Drive a safety culture throughout territory through communication discipline recognition and train

• Ensure compliance with safety requirements including daily JHA hoisting and rigging plans critical steps in process audits FSEs FPAs

• Engage with local business agents proactively in partnership with Otiss Labor Relations team

Work Experience

• Multiple years of experience in various assignments within the Company in the Elevator industry or in another service-oriented business

• 5 years people leadership experience in the elevator industry or related industry

• Strong desire for candidates who have a proven track record of meeting financial goals and objectives

Education

• Bachelors degree highly desired with 5 years of experience OR

• Technical or Vocational degree with 8 years of relevant experience

• High school or equivalent plus 10 years of relevant experience

• Possess overall knowledge of product and product application; service techniques and procedures; ability to understand financial statements; legal awareness to contract terms and conditions
  

Basic Qualifications

• 5 years elevator industry management experience required

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Strong leadership skills goal-orientated and self-motivated with excellent time management and organizational skills

• Knowledge and strict enforcement of company EH&S policy and processes

Work Authorization:

Given the nature of the position Otis Elevator does not support sponsorship e.g. H-1B or TN petitions/applications for this position.

Benefits:

Otis currently provides our colleagues with the following benefits:

• 401(k) plan that includes generous company match and a separate automatic retirement contribution

• Comprehensive medical prescription drug dental and vision coverage for colleagues and their eligible dependents beginning on their first day of employment

• Three weeks paid vacation and paid company holidays

• Paid sick leave - Employee assistance and wellness incentive programs

• Life insurance and disability coverage

• Voluntary benefits such as legal pet home and auto insurance

• Birth/adoption and parental leave benefits

• Adoption assistance

• Tuition reimbursement program

• Peer recognition and service anniversary awards as well as spot performance bonus opportunities

Salary Transparency:

The salary range for this role is $140-195k. We may ultimately pay more or less than the posted range and the range may change in the future. Pay within the salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance and business or organizational needs.

Apply today and see whats next!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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