Senior Manager, Network Operations

Natera is seeking a hands-on highly accountable Senior Manager of Network Operations to be our Austin site lead. This position will lead the day-to-day operations reliability and continuous improvement of a global enterprise network supporting critical healthcare and genomic operations.

This role is responsible for managing a distributed network operations team ensuring high availability across LAN WAN wireless firewall cloud and on-premise environments. The Senior Manager will partner closely with Infrastructure Information Security DevOps Engineering and Lab/Business Operations teams to support a secure scalable and resilient network environment.

The ideal candidate brings strong technical depth operational discipline and people leadership experience. This individual will help execute network modernization initiatives improve observability and incident response maintain compliance with change management and regulatory controls and ensure the network team delivers consistent reliable support to the business.

Key Responsibilities

• Manage the stability performance security and availability of Nateras global enterprise network including LAN WAN SD-WAN wireless firewalls VPN cloud and on-premise environments.

• Lead a team of network engineers providing coaching prioritization and technical guidance.

• Execute network operations initiatives aligned with the broader IT infrastructure strategy including automation resiliency lifecycle management and performance improvements.

• Serve as an escalation point for high-severity network incidents coordinating troubleshooting communication root cause analysis and service restoration.

• Remain hands-on with network design configuration troubleshooting optimization and implementation activities as needed.

• Partner with Information Security on firewall policy management segmentation remote access vulnerability remediation and secure network architecture practices.

• Support network capacity planning hardware/software lifecycle refreshes redundancy improvements and operational risk reduction efforts.

• Improve monitoring alerting and observability practices using tools such as SolarWinds LogicMonitor Wireshark NetFlow SNMP and related platforms.

• Ensure network changes follow established change management documentation compliance and operational governance processes.

• Maintain and improve operational KPIs such as uptime incident volume MTTR change success rate alert quality and recurring issue reduction.

• Support vendor management activities including technical reviews support escalations renewals and service performance discussions.

• Collaborate with cross-functional teams to support business growth new site deployments cloud connectivity application performance and infrastructure modernization efforts.

Technical Skill Requirements

Strong hands-on experience with:

• Enterprise network operations troubleshooting implementation and support across hybrid cloud and on-premise environments.

• Routing and switching technologies including BGP OSPF EIGRP VLANs VRFs STP Layer 2/Layer 3 design and high-availability network topologies.

• Next-generation firewalls preferably Palo Alto Networks.

• Wireless networking preferably Cisco Meraki.

• VPN technologies IPSec GRE NAT QoS load balancing and secure remote access solutions.

• Monitoring and diagnostic tools such as SolarWinds LogicMonitor Wireshark NetFlow SNMP and related observability platforms.

• Network platforms including Juniper Palo Alto Networks Cisco Meraki and Opengear.

• Cloud networking concepts preferably within AWS environments.

• Network documentation standards change control incident management and operational runbooks.

Certifications

• Required:
  

  • Bachelors degree in Technical Field or Equivalent

  • CCNP or equivalent enterprise networking certification or comparable hands-on experience.
    

• Strongly Preferred:
  

  • CCIE or equivalent expert-level networking certification.

  • Juniper JNCIP or JNCIE.

  • Palo Alto PCNSE.

  • AWS Certified Advanced Networking Specialty.

  • AWS Certified Solutions Architect Professional.

  • ITIL Foundation v3/v4.

  • Experience working in a HIPAA-regulated biotech pharma healthcare or life sciences enterprise.

Leadership Experience

• 5 years of experience in enterprise network engineering network operations or infrastructure operations.

• 5 years of experience leading or managing technical network teams.

• Experience managing on-call rotations escalation processes incident response workflows and operational support models.

• Demonstrated ability to coach engineers set priorities improve team execution and maintain accountability.

• Ability to balance hands-on technical work with team leadership operational planning and cross-functional coordination.

• Experience supporting high-availability environments where uptime security and compliance are critical.

Expected Outcomes: First 612 Months

• Improve network operational stability by identifying recurring issues and driving corrective actions.

• Strengthen incident response escalation paths documentation and root cause analysis practices.

• Improve monitoring alert quality and visibility into network health and performance.

• Support execution of the network modernization roadmap in partnership with the Director of IT Infrastructure and architecture stakeholders.

• Establish or refine operational metrics for uptime MTTR change success rate incident trends and recurring issue reduction.

• Improve team structure prioritization accountability and day-to-day execution.

Reporting & Stakeholder Alignment

• Reports to the Director of IT Infrastructure.

• Works closely with Information Security DevOps Engineering Application Delivery Facilities and Business Operations teams.

• Provides regular updates to IT leadership on network health incidents risks project status and operational performance.

• Supports business and technology stakeholders by ensuring reliable secure and scalable network services.

#LI-DNI

OUR OPPORTUNITY

Natera is a global leader in cell-free DNA (cfDNA) testing dedicated to oncology womens health and organ health. Our aim is to make personalized genetic testing and diagnostics part of the standard of care to protect health and enable earlier and more targeted interventions that lead to longer healthier lives.

The Natera team consists of highly dedicated statisticians geneticists doctors laboratory scientists business professionals software engineers and many other professionals from world-class institutions who care deeply for our work and each other. When you join Natera youll work hard and grow quickly. Working alongside the elite of the industry youll be stretched and challenged and take pride in being part of a company that is changing the landscape of genetic disease management.

WHAT WE OFFER

Competitive Benefits - Employee benefits include comprehensive medical dental vision life and disability plans for eligible employees and their dependents. Additionally Natera employees and their immediate families receive free testing in addition to fertility care benefits. Other benefits include pregnancy and baby bonding leave 401k benefits commuter benefits and much more. We also offer a generous employee referral program!

For more information visit .

Natera is proud to be an Equal Opportunity Employer. We are committed to ensuring a diverse and inclusive workplace environment and welcome people of different backgrounds experiences abilities and perspectives. Inclusive collaboration benefits our employees our community and our patients and is critical to our mission of changing the management of disease worldwide.

All qualified applicants are encouraged to apply and will be considered without regard to race color religion gender gender identity or expression sexual orientation national origin genetics age veteran status disability or any other legally protected status. We also consider qualified applicants regardless of criminal histories consistent with applicable laws.

If you are based in California we encourage you to read this important information for California residents.

Link: be advised that Natera will reach out to candidates with a @ domain ONLY. Email communications from all other domain names are not from Natera or its employees and are fraudulent. Natera does not request interviews via text messages and does not ask for personal information until a candidate has engaged with the company and has spoken to a recruiter and the hiring team. Natera takes cyber crimes seriously and will collaborate with law enforcement authorities to prosecute any related cyber crimes.

For more information:
- BBB announcement on job scams
- FBI Cyber Crime resource page