Senior Manager, Learning & Development

Location: In Person NYC
Schedule: MondaySaturday (MondayFriday: 10:00 AM7:00 PM Saturday: 10:00 AM6:00 PM)

Compensation: $85000

At Alts were redefining the tailoring industry through exceptional craftsmanship outstanding client experiences and an unwavering commitment to our people.

We believe our greatest competitive advantage is our team. Thats why were investing in building one of the industrys most comprehensive learning and development organizationsone that empowers employees to continuously learn grow and excel throughout their careers.

As our Senior Manager Learning & Development youll lead the strategy execution and continuous evolution of Alts Academy with a primary focus on building the industrys premier technical tailoring and craftsmanship training program.

Approximately 75% of this role is dedicated to developing our Tailoring Academycreating technical curriculum certifications skill progression and learning experiences that elevate the craftsmanship of our Tailors Fitter Tailors Bridal Specialists and Tailoring leadership teams.

The remaining 25% of the role supports learning initiatives across studio operations leadership development client experience and central office functions ensuring employees throughout the organization continue to grow and develop.

Youll partner closely with the Tailoring Development Manager the Operations team Human Resources and executive leadership to build a learning culture that strengthens technical excellence operational consistency and long-term career development.

At Alts our values arent words on a walltheyre the foundation of how we lead learn and serve.

As the Senior Manager of Learning & Development youll help bring these values to life by embedding them into every learning experience certification coaching conversation and leadership program.

Solve with Skill & Creativity We approach challenges with expertise innovation and a solutions-first mindset.

Craft with Care We take pride in our work paying attention to every detail and striving for excellence.

Own the Outcome We take accountability follow through on our commitments and continuously improve.

Respect What Matters We build trust through empathy collaboration professionalism and respect for one another.

Elevate Every Experience We create meaningful experiences for our clients and our teammates in every interaction.

• Lead the continued development and expansion of Alts Tailoring Academy creating one of the industrys leading technical tailoring education programs while partnering with key stakeholders.
• Develop structured learning pathways for:
  • Production Tailors
  • Fitter Tailors
  • Bridal Specialists
  • Tailoring Apprentices
  • Tailor Shop Managers
  • Senior Tailors
• Design and maintain technical certification programs covering:
  • Garment fitting
  • Alterations
  • Bridal alterations
  • Luxury garment construction
  • Pattern modifications
  • Pricing
  • Quality standards
  • Production techniques
  • Specialty garment categories
• Partner with Tailoring Development Manager Tailor Shop Managers Studio Area Managers and subject matter experts to continuously strengthen technical education.
• Create practical assessments certifications and competency evaluations that ensure consistent craftsmanship across every studio.
• Develop train-the-trainer programs that prepare senior tailors and technical experts to coach and develop future talent.
• Continuously evaluate curriculum using quality metrics production performance certification outcomes and operational feedback.
• Support career progression through structured certification pathways and technical skill development.

• Support learning initiatives that strengthen studio operations and central office teams.
• Partner with the Learning & Development Coordinator in developing onboarding and role-specific learning for:
  • Studio Operations
  • Client Experience
  • Human Resources
  • Central Office departments
• Design leadership development programs for:
  • Studio Managers
  • Tailor Shop Managers
  • Studio Area Managers
  • Corporate leaders
• Support SOP adoption through engaging practical learning experiences.
• Partner with department leaders to identify performance gaps and implement learning solutions that improve operational consistency.
• Support organizational initiatives including compliance training career development and company-wide learning experiences.

• Design engaging instructor-led virtual and digital learning experiences.
• Develop facilitator guides participant workbooks assessments certifications videos and blended learning resources.
• Ensure curriculum reflects adult learning best practices while reinforcing Alts technical operational and service standards.
• Continuously improve learning content using employee feedback business needs and learning analytics.

• Lead coach and develop the Learning & Development team.
• Manage the Alts Academy learning roadmap and prioritize learning initiatives across the organization.
• Partner with Tailoring Development Operations Human Resources Client Experience and executive leadership to ensure learning remains aligned with business goals.
• Foster a culture of innovation collaboration accountability and continuous improvement.

Youll help drive measurable improvements in:

• Technical certification completion
• Tailor skill progression
• Craftsmanship consistency
• Reduced quality issues and rework
• Faster proficiency for new tailors
• Career advancement within tailoring

• Onboarding effectiveness
• Leadership readiness
• Operational consistency
• Employee engagement and retention
• Internal promotions
• Learning completion
• Client experience
• Career development across the organization

• 7 years of Learning & Development experience including leadership responsibilities.
• Experience designing and implementing technical skills-based or certification-driven learning programs.
• Strong instructional design and adult learning expertise.
• Experience building structured learning pathways and competency frameworks.
• Exceptional facilitation curriculum development and coaching skills.
• Excellent project management and organizational abilities.
• Ability to balance strategic planning with hands-on execution.
• Experience measuring learning effectiveness through operational and business performance metrics.

• Experience in tailoring apparel fashion luxury retail manufacturing hospitality skilled trades culinary beauty healthcare or other craftsmanship-driven industries.
• Experience building apprenticeship certification or technical training programs.
• Experience supporting multi-location organizations.
• Experience with Learning Management Systems (LMS) and digital learning platforms.

A Builder You enjoy creating structured learning programs that develop technical expertise and support long-term career growth.

A Champion of Craftsmanship You believe technical excellence is built through consistent coaching deliberate practice and continuous learning.

A Strategic Thinker You understand how learning drives operational performance employee development and business success.

An Educator You create engaging learning experiences that inspire confidence capability and measurable results.

A Collaborative Partner You build strong relationships across departments and enjoy partnering with subject matter experts to develop exceptional learning experiences.

A Continuous Learner Youre always looking for better ways to teach coach innovate and elevate organizational capability.

At Alts Learning & Development isnt simply a departmentits one of our greatest competitive advantages.

As our Senior Manager Learning & Development youll play a pivotal role in building the future of Alts Academy and creating what we believe can become the premier technical tailoring education program in the industry.

Youll help develop the next generation of exceptional tailors strengthen operational excellence across our studios build meaningful certification pathways and create learning experiences that shape careers and elevate our craft.

If youre passionate about developing people preserving craftsmanship and building innovative learning experiences that have a lasting impact wed love to meet you