Senior Manager, IT

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Hi there!

This role sits at the center of two things that matter a lot to Zapier right now: keeping 800 Zapiens productive and secure and building the identity and access controls enterprise buyers scrutinize. Im looking for someone who wants to run IT as a product not a help desk someone who sees AI-first operations and zero-trust architecture as the standard not a stretch goal and whos excited to build the team that makes that the norm.

Zapier is 800 people fully remote and ITs first job is to keep the team productive and secure and to deliver a reliable fast service smooth onboarding and offboarding and a great employee experience at scale. That sits on a backbone of identity (Okta) endpoint management (Jamf) and SaaS governance across 200 apps. This internal foundation is the core of the role.

As Zapier moves upmarket IT carries a second and growing mandate: the identity access and governance controls that enterprise buyers need to scrutinize. That makes a deep capacity-backed partnership with Security central to the job and increasingly tied to how Zapier earns enterprise trust.

Were looking for a Senior Manager whos excited to lead a high performing globally distributed team thats driven by building systems that increasingly run on Zapiers own product energized by the shift toward enterprise-grade IT and eager to be the gold standard for other IT teams using Zapier too.

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Raise the bar on IT service AI-first. Move IT from reactive support to a proactive AI-first operation for 800 Zapiens onboarding offboarding and employee experience with self-service provisioning deflection and proactive remediation as the operating model.

Architect identity endpoints and zero-trust access. Evolve Okta (SSO SCIM OIDC SAML MFA RBAC/ABAC lifecycle automation) and Jamf (device trust EDR) into an enterprise-grade access layer and own the IT side of zero-trust end to end identity device and access as a co-owner with Security.

Govern tooling as a portfolio. Treat the app portfolio as a strategic asset. Bring structure ROI accountability and vendor governance to 200 tools not just approval workflows.

Own major incidents end to end. Lead high-severity IT operational incident response and the root-cause and prevention that follow. Security incidents route to Securitys Detection & Response program; IT partners on containment and remediation.

Plan IT around where Zapier is headed. Translate company direction enterprise AI scale into an IT roadmap you own and deliver so IT is ready ahead of the need rather than catching up to it.

Influence and hold the line. Set and enforce policy on access procurement and security across People Ops Finance Legal Product and Engineering moving senior stakeholders not escalating to them. Partner with Security on security policy operationalizing and enforcing it within ITs domain.

Build the IT org not just the team. Turn a flat reactive team into a tiered globally distributed function depth not dependence. Expect to lead from in the mix a player-coach who rolls up their sleeves on the hardest problems while building the team that makes that the exception not the norm. Youll lead a team of 6 today evolving the structure as IT scales.

Power the enterprise motion. Make IT the internal proving ground for enterprise access controls and feed gaps to Product as requested be the IT reference in enterprise deals speaking to IT personas about how we run IT on Zapier and handle access and governance at scale.

Proven IT leadership at scale. 8 years in IT/Systems Engineering including 3 years managing engineers ideally scaling IT in a high-growth fully remote company. You build teams with real standards and accountability develop people deliberately and build depth rather than dependency across timezones.

AI automation and product mindset. Youve built championed and implemented AI or automation into IT or security operations and treat it as core infrastructure. Youre curious by nature new products AI and automation are what get you excited to come to work and you see running IT on Zapiers own product as a competitive advantage not a nice-to-have.

Technical credibility. Deep hands-on Okta (SSO SCIM OIDC SAML MFA RBAC/ABAC lifecycle automation) and Jamf (device trust EDR) plus SaaS governance at scale youre the person your team trusts on hard calls. Youve partnered with Security on zero trust enterprise access controls and compliance (SOC 2 Type 2 ISO 27001) and understand the work well enough to own the controls and evidence that support them.

Strategic execution. You turn business direction into a clear IT strategy and you follow through: plans become results not slide decks.

Operational and financial rigor. You run to SLAs and metrics lead major-incident response and run SaaS spend with FinOps discipline optimization targets and ROI.

Influence and communication. You operate across Security Legal Finance and Engineering at a senior level you win buy-in and drive people to act not just weigh in. You frame things clearly in writing and in person dont bury the lede and dont soften important messages until they lose meaning. Youre equally credible in customer-facing conversations representing Zapiers IT posture to enterprise IT buyers and security teams.

For a role this broad we value credentials that span identity endpoint security/compliance and IT operations over deep specialization in any one and treat all of these as signals not requirements.

Certifications (any across these domains; we value breadth over a single track)

• Identity & access: Okta Certified (Administrator / Professional / Consultant).

• Endpoint / MDM: Jamf Certified (Admin or Pro) Apple Deployment.

• Security: CISSP CISM or Security CCSP (cloud security) a plus.

• Compliance & audit: CISA or ISO 27001 Lead Implementer / Lead Auditor.

• Cloud: AWS certification (our stack includes AWS/IaC).

• IT service management: ITIL (service-delivery and SLA maturity).

• Program / people leadership: PMP or equivalent a plus.

The anticipated application window is 30 days from the date job is posted unless the number of applicants requires it to close sooner or later or if the position is filled.

Even though were an all-remote company we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

Required Experience:

Senior Manager