Senior Manager, IT Business Analyst ServiceNow Platform Owner

Job Title: Senior Manager IT Business Analyst - ServiceNow Platform Owner

Job Code:45485

Job Location: Melbourne FL; Salt Lake City UT; Rochester NY; or Greenville TX(On-Site)

Job Schedule: 9/80: Employees work 9 out of every 14 days totaling 80 hours worked and have every other Friday off

Job Description:

The Senior Manager ServiceNow Platform Owner leads the strategy operational health governance and secure evolution of the enterprise Now Platform in support of aerospace manufacturing engineering supply-chain and defense-related operations. This leader connects digital technology strategy with business outcomes oversees a global product-delivery model and ensures the platform is reliable scalable compliant and positioned to deliver measurable value across regulated environments.

Essential Functions:

• Own the multi-year ServiceNow platform strategy roadmap investment priorities and operating model aligning platform capabilities to enterprise digital transformation aerospace manufacturing engineering and service-delivery objectives.
• Lead demand intake portfolio planning backlog prioritization and resource allocation across ITSM Strategic Portfolio Management Asset Management Integrated Risk Management CMDB and related operational workflows.
• Establish platform governance architecture guardrails change-control practices CSDM alignment development standards and release-management disciplines that protect platform health and upgrade readiness.
• Define secure upgrade cycles feature rollouts and controlled adoption approaches for emerging capabilities including automation AI and Virtual Agent in accordance with approved risk security and data-governance requirements.
• Maintain accountability for CMDB quality service data configuration integrity and technical-data protection across distributed sites systems and approved integrations.
• Partner with information security legal compliance and internal audit teams to support applicable ITAR DFARS NIST SOX ITGC export-control and contractual control requirements without weakening least-privilege access or auditability.
• Lead and develop global multidisciplinary teams of architects developers administrators analysts and product specialists; establish clear performance expectations delivery practices and technical decision rights.
• Manage strategic relationships with software vendors and implementation partners including service-level performance licensing strategy delivery quality commercial risk and alignment to enterprise standards.

Qualifications:

• Bachelors Degree with 12 years prior experience Graduate Degree with 10 years prior lieu of a degree minimum of 16 years of prior related experience.
• 12 or more years of enterprise IT experience including at least five years leading or managing enterprise-scale ServiceNow platforms in regulated complex or highly controlled environments.

Preferred Additional Skills:

• Demonstrated experience owning a platform roadmap demand portfolio operating model and delivery governance across multiple ServiceNow products or business domains.
• Strong knowledge of ServiceNow platform architecture ITSM CMDB CSDM integrations upgrade management access controls and secure platform-governance practices.
• Experience leading cross-functional teams and influencing engineering manufacturing supply chain quality information security finance and executive stakeholders in a matrixed organization.
• Working knowledge of regulated-environment controls including audit readiness evidence management role-based access data classification change control and separation of duties.
• Strong strategic planning financial management vendor management communication and decision-making skills with the ability to translate complex platform tradeoffs for executive audiences.
• Experience establishing measurable performance indicators for platform adoption service health backlog performance delivery outcomes data quality risk and return on investment.
• Experience in aerospace defense government contracting advanced manufacturing or another highly regulated industry with complex operational and data-protection requirements.
• ServiceNow Certified System Administrator (CSA) Certified Implementation Specialist Certified Master Architect or other relevant advanced ServiceNow credentials.
• ITIL 4 Managing Professional or Strategic Leader Project Management Professional (PMP) Certified Information Systems Security Professional (CISSP) or comparable governance and leadership certification.
• Experience with Strategic Portfolio Management Integrated Risk Management IT Operations Management Asset Management service mapping or enterprise service-management transformation.
• Experience governing integrations with ERP engineering manufacturing identity cloud monitoring and collaboration platforms such as SAP Azure DevOps Splunk and approved enterprise APIs.
• Experience supporting control frameworks associated with ITAR DFARS NIST SOX ITGC or similar contractual cybersecurity and audit obligations.
• Experience leading global platform teams supplier relationships and large-scale organizational change across geographically distributed sites.
• Demonstrated ability to balance rapid delivery standardization security compliance and user experience while preserving a sustainable upgradeable ServiceNow platform.

In compliance with pay transparency requirements the salary range for this role in California Massachusetts New Jersey Washington and the Greater D.C Denver or NYC areas is $139500-$259500. The salary range for this role in Colorado state Hawaii Illinois Maryland Minnesota New York state and Vermont is $121500-$225500. This is not a guarantee of compensation or salary as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits including health and disability insurance 401(k) match flexible spending accounts EAP education assistance parental leave paid time off and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire schedule type and the applicability of collective bargaining agreements.

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