Senior Manager, Implementation

CreatorIQ is the operating system for creator-led growth trusted by more than 1300 global brands and agencies.

Were on a mission to make businesses more human and humans more impactful. We operate by our values be intentional pursue excellence every day embrace the journey together and be a good human every day. CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY. Its been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500 for four years was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025 was named a Leader by The Forrester New Wave: Influencer Marketing Solutions and has been consistently recognized by G2 as a Leader and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration enhance innovation and adapt to individual work styles.

Were seeking passionate innovative minds to join our journey. Be a part of our dynamic team and lets transform the industry together!

Senior Manager Implementation

As Senior Manager Implementation youll lead a team of Implementation Managers across EST and EMEA-aligned customers owning regional delivery excellence from post-sale handoff through successful CSM transition. Youll sit within the broader Implementation org reporting to the VP of Customer Experience and serve as the senior delivery leader for our Eastern and European customer base.

This is a player-coach role: youll carry a book of strategic accounts while developing and managing a team of IMs. You bring the organizational instincts to build repeatable process the people skills to grow early-career talent and the customer fluency to handle our most complex onboarding engagements

In this role youll do:

Team Leadership

• Directly manage and develop a team of Implementation Managers across EST and EMEA-aligned accounts

• Set clear performance expectations conduct regular 1:1s and build a culture of ownership and client focus within the team

• Partner with the Director of Implementation on capacity planning hiring and team structure as the org scales

• Serve as the escalation point for your teams most complex or at-risk implementations

Delivery Excellence

• Own a portfolio of strategic customer implementations end-to-end from post-sale handoff through successful CSM transition

• Ensure consistent application of implementation methodology project management standards and delivery quality across your team

• Identify and resolve implementation challenges quickly developing practical recommendations that protect time-to-value for customers

• Design and configure the CreatorIQ platform to meet complex customer requirements setting the standard for your team to follow

Process and Operations

• Drive continuous improvement in implementation processes reduce time-to-go-live increase consistency and improve CSAT across the region

• Establish and track regional KPIs; translate performance data into coaching moments and process refinements

• Collaborate cross-functionally with Sales Customer Success and Product to surface implementation insights and advocate for customer needs

• Contribute to internal enablement by documenting best practices building playbooks and sharing learnings across the broader Implementation team

Who you are and what youll need for this position:

Experience

• 8 years in enterprise SaaS implementation customer success or professional services

• 3 years managing or mentoring a team of IMs CSMs or similar customer-facing roles

• Proven track record of owning complex multi-stakeholder onboarding engagements from kickoff through go-live

• Experience working across EST and EMEA timezones preferred

Skills and Attributes

• Strong project management instincts you keep multiple work streams moving without dropping detail

• A natural coach who develops people through feedback not just direction

• Excellent communicator equally comfortable in an executive business review and a technical discovery session

• Process-oriented mindset you build systems and playbooks not one-offs

• High EQ and the ability to manage up down and across with equal effectiveness

• Comfortable operating in ambiguity and a fast-moving environment

• Passion for the social media and influencer marketing space is a plus

Confidence can sometimes hold us back from applying for a job. But well let you in on a secret: theres no such thing as a perfect candidate. Have 50% of the criteria Excited about this opportunity Passionate about what we do at CreatorIQ Please apply! CreatorIQ is a place where everyone can grow.

What you will get from us:

• People: work with talented collaborative and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools youll need to become successful here from your first day with us.

• Surprise meal stipends: work from home cant stop the enjoyment of someone else making a meal for you!

• Work/life harmony: 15 days vacation floating and set holidays wellness allowance and paid parental leave.

• Whole Health Package: medical dental vision life disability insurance and more.

• Savings: a 401k (USA) plan to help you plan ahead.

• Work from home stipend: to assist you in setting up a home office that works for you (or buy a new dog leash - your choice!).

Who we are:

CreatorIQ is the operating system for creator-led growth. Trusted by more than 1300 global brands and agenciesincluding Burson Delta Air Lines Google LVMH Nestlé and SephoraCreatorIQ unifies creator marketing across paid owned earned commerce and community into one seamless enterprise-grade ecosystem. With industry-leading intelligence infrastructure rigorous compliance and security standards and integrations with Meta Snapchat TikTok YouTube and more CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin New York San Francisco London Manila and Warsaw. Learn more at and follow us on LinkedIn and Instagram.

At CreatorIQ we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive equitable and empowering work environment where everyone can thrive regardless of race ethnicity gender sexual orientation age religion disability or any other characteristic that makes us unique. By embracing our core values of being intentional pursuing excellence every day embracing the journey together being a good human and staying focused on whats important we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences innovate together and be a part of a business that is disrupting the marketing industry.

Compensation benefits and beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation we invite you to review our benefits and perks.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please refer to our Global Candidate Privacy Notice.

Required Experience:

Senior Manager