Senior Manager, HR Operations

Angott Search Group is partnering with a multibillion-dollar global company in the search for a Senior Manager HR Operations to lead HR operational services for its U.S. division.

This role will oversee employee lifecycle administration HR data governance HR service delivery process improvement and HR technology while leading a team focused on operational excellence and an exceptional employee experience. The Senior Manager will also serve as the business owner for HR technology platforms including SAP SuccessFactors.

Responsibilities:

• Lead coach and develop the HR Operations team while establishing service standards KPIs and operational priorities.
• Oversee employee lifecycle processes including onboarding transfers promotions compensation changes leaves organizational changes and terminations.
• Ensure employee transactions are accurate properly documented timely and compliant.
• Maintain employee data integrity personnel records documentation and data governance standards.
• Develop and maintain SOPs process maps knowledge resources and internal controls.
• Oversee HR service delivery ticketing issue resolution escalations and service-level performance.
• Drive continuous improvement initiatives that improve efficiency quality and employee experience.
• Serve as the business owner for HR technology platforms including SAP SuccessFactors.
• Partner with Global HR Technology and IT on system enhancements testing releases automation and process improvements.
• Establish controls around employee transactions documentation system access and data changes.
• Partner with Payroll Legal Compliance Internal Audit and Information Security on compliance and risk management.
• Develop operational dashboards and reporting around SLAs data accuracy onboarding service delivery audit findings and customer satisfaction.
• Build a high-performing HR Operations organization through coaching development succession planning and accountability.

Qualifications:

• Bachelors degree in Human Resources Business Administration Information Systems or a related field required.
• Masters degree or SHRM-SCP/SPHR certification preferred.
• 8 years of progressive HR Operations experience.
• 3 years leading an HR Operations HR Shared Services or Employee Services team.
• Demonstrated experience managing employee lifecycle processes from hire through termination.
• Experience developing HR policies SOPs internal controls and operational processes.
• Strong background in employee records HR data governance and compliance.
• Experience partnering with Payroll and other HR functions to ensure accurate employee transactions.
• Proven experience driving process improvements and operational efficiencies.
• Experience with HRIS platforms such as SAP SuccessFactors Workday ADP Oracle HCM UKG or similar.
• Experience leading cross-functional initiatives within a complex matrixed organization.
• Strong leadership analytical communication organizational and problem-solving skills.
• Experience with SAP SuccessFactors Employee Central global HR operations shared services Lean/Six Sigma or HR technology implementations is preferred.
  

Required Experience:

Senior Manager