Senior Manager, Healthcare Payer Operations (Remote)

Senior Manager Member Enrolling & Billing Operations is responsible for leading multiple operational teams supporting member enrollment & billing; as well as leading operations within the Provider Enrollment area as well. This leader will drive operational excellence client satisfaction quality productivity and continuous process improvement while developing a high-performing team.

Key responsibilities:

• Lead managers and supervisors responsible for member enrollment & billing operations
• Drive achievement of client SLAs quality metrics productivity and financial targets
• Partner with clients and internal stakeholders to identify operational improvements
• Coach and develop leaders while fostering a culture of accountability and continuous improvement
• Monitor operational performance through reporting and key performance indicators
• Manage staffing workforce planning and capacity forecasting
• Identify opportunities for automation standardization and process optimization
• Manage escalations and implement corrective action plans to improve client satisfaction

Qualifications :

Preferred Qualifications:

• Bachelors degree in Healthcare Administration Business Administration or a related field
• 7 years of leadership experience in healthcare operations
• 3 years leading managers or senior-level leaders
• Experience supporting payer operations
• Strong understanding of the healthcare provider lifecycle and payer operations
• Experience in provider data management credentialing member enrollment claims or related healthcare operations
• Proven ability to manage large operational teams

Additional Information :

All your information will be kept confidential according to EEO guidelines.

EEOC and Veteran Documentation
During employment employees are treated without regard to race color religion sex national origin age marital or veteran status medical condition or handicap or any other legally protected status.
At times government agencies require periodic reports from employers on the sex ethnicity handicap veteran and other protected status of employees. The purpose of this Administrative EEO Record is for statistical analysis only and is used to comply with government record keeping reporting and other legal requirements. Periodic reports are made to the government on the following information. The completion of the Administrative EEO record is optional. If you choose to volunteer the requested information please note that all 
Administrative EEO Records are kept in a Confidential File and are not part of your Application for Employment or Personnel file.
Please note: YOUR COOPERATION IS VOLUNTARY. INCLUSION OR EXCLUSION OF ANY DATA WILL NOT AFFECT ANY EMPLOYMENT DECISION.

Remote Work :

Yes

Employment Type :

Full-time