Senior Manager, Global People Experience (HR) Operations

About Us

SharkNinjais a global product design and technology company with a diversified portfolio of 5-star rated lifestyle solutions that positivelyimpactpeoples lives in homes around the world. Powered by two trusted global brands Shark and Ninja the company has a proventrack recordof bringing disruptive innovation to market and developing one consumer product after another has allowedSharkNinjato enter multiple product categories driving significant growth and market share gains. Headquartered in Needham Massachusetts with more than4100associates the companys products are sold at key retailers online and offline and through distributors around the world.

AI at SharkNinja

At SharkNinja were building an AI-native culture. Were not waiting for the future; were creating it. Our people are expected to experiment boldly adopt new tools and continuously raise whats possible to create meaningful impact for our consumers. If you believe the best way to do your job hasnt been invented yet youll fit right in.

Job Overview:

Werelooking for a builder.

As SharkNinja continues its rapid global growth theSenior Manager Global People Experience (HR) Operationswill help build the future of People Experience Operations by partnering with theVP Global Total Rewardsand regional People Experience Operations leaders to evolve a modern scalable global operating model that delivers exceptional employee experiences while enabling the business to move with speed.

Total Rewardsincludes Compensation Benefits Global Mobility Immigration HRIS Workforce Intelligence and People Experience / Human Resources Operations. Within that broader organization People Experience Operationsis responsible for creating simple intuitive technology-enabled experiences across the employee lifecycle - from post-offer onboarding through offboarding.

This role will lead operational execution across the Americas (United States Canada and LATAM) while collaborating globally to define guiding principles strengthen governance and continuously improve shared processes. It is a highly cross-functional role that partners closely with HR Business Partners regional People teams HRIS Workforce Intelligence Compensation Benefits Payroll Talent Acquisition IT Finance Legal and business leaders to ensure People operations are consistent scalable andtrusted across the organization.

As SharkNinja continues to implement Oracle HCM Cloud this leader will play a critical role in simplifying processesleveragingAI-enabled capabilities strengthening data integrity and building scalable operations that improve both the employee and manager experience. Success in this role requires someone who isRarely Satisfied embracesProgress over Perfection understands thatDetails Make the DifferenceCommunicates for Impact and believesWinning is a Team Sport. You will thrive inSharkNinjasOutrageously Extraordinary culture bydemonstratingaRelentless Drive for EdgeInsatiable Impatience for ActionDeep-Seated Confidence and aGenuine Belief in the Journey.

Responsibilities:

Shape the Global People Experience Operating Model

• Partner with the VP Global Total Rewards and regional People Experience Operations leaders to define operationalize and continuously evolveSharkNinjasglobal People Experience operating model.
• Drive alignment around global guiding principles governance and standard processes while incorporating regional requirements and business needs.
• Lead People Experience Operations across the Americas while influencing consistency and scalability across the global team.

Elevate the Employee Experience

• Continuously improve the employee lifecycle from acceptedofferthrough offboarding creating experiences that are intuitive efficient andemployee-centric.
• Identifyopportunities to simplify standardize and modernize People processes while improving speed quality and service delivery.
• Build a service mindset that enhances the experience of associates managers HRBPs and Peopleteam members.

Lead Digital Transformation

• Serve as the business process owner for People Experience Operations within Oracle HCM Cloud partnering closely with HRIS to ensure technology enables best-in-class business processes.
• Define business process requirements validatenew functionality participate in user acceptance testing and ensure Oracle supports the intended employee and manager experience.
• Lead the operational adoption and continuous optimization of Oracle HCM Cloud after implementation.
• Champion AI-enabled People Operations by identifyingopportunities to automate manual work improve self-service streamline workflows and enhance decision-making.
• Partner with HRIS and IT to evaluate emerging technology capabilities and prioritize use cases that create measurable value.

Enable Organizational Excellence

• Partner closely with HR Business Partners to operationalize organizational design decisions and ensure they are governed appropriately and executed accurately within Oracle HCM Cloud and downstream systems.
• Educate HR Business Partners managers and People leaders on operational processes governance standards and best practices.
• Own the integrity of workforce data by establishingoperational controls auditing data quality and ensuringaccurateexecution of employee transactions.
• Partner with Workforce Intelligence to ensure trusted data supports reporting analytics and strategic decision-making.

Build an Unstoppable Team

• Build coach and develop a high-performing People Experience Operations team capable of supportingSharkNinjascontinued growth.
• Assess future capability needs and evolve the teams structure skills and operating model as the function scales.
• Foster a culture of accountability collaboration innovation and continuous learning.
• Lead through influence across regional operations teams Centers of Excellence and business stakeholders to deliver consistent global experiences.

Skills Required:

Required Qualifications

• Bachelors degree in Human Resources Business Information Systems ora relateddiscipline; advanced degree preferred.
• 8-10 years of progressive experience in HR Operations People Experience HR Transformation ora relateddiscipline.
• Demonstrated success scaling HR Operations within high-growth fast-paced organizations ideally from startup or scale-up environments through organizations of 4000 employees.
• Required experience with Oracle HCM Cloud including ownership of business process design and optimization.
• Experience participatingin a global HR Operations or People Experience organization with an understanding of balancing enterprise standards with regional execution.
• Experience leading enterprise HR transformation initiatives including system implementations operating model evolution and process standardization.
• Demonstrated success implementing AI-enabled HR capabilities workflow automation and digital employee experiences.
• Experience leading change driving adoption and influencing cross-functional stakeholders without direct authority.
• Strong analytical skills with experience driving operational excellence through data governance metrics and continuous improvement.
• Excellent communication facilitation and presentation skills with the ability to influence leaders at all levels.

Leadership Attributes

• Builder who thrives creating scalable capabilities rather thanmaintainingthe status quo.
• Pragmatic problem solver who simplifies complexity while balancing employee experience operational excellence and business needs.
• Comfortablechallenging existing processes and introducing new ways of working.
• Hands-on operator who is equally comfortable defining strategy and rolling up their sleeves to execute.
• Growth mindset with curiosity to continuously improve experiment and leveragenew technologies.
• Passion for delivering exceptional employee experiences through operational excellence thoughtful governance and modern People technology.
• Ability to lead through ambiguity while building trust developing teams and driving measurable business impact.

Success in This Role:

Success will be measured by your ability to:

• Elevatethe employeeexperience through intuitive consistent and scalable People processes.
• Successfully implement and operationalize Oracle HCM Cloud as the foundation for global People Experience Operations.
• Leverage AI and automation wherever they create meaningful value.
• Build an unstoppable future-ready People Experience Operations team.
• Ensure workforce data is trusted governed and accurateacross the organization.