Senior Manager, Driver Operations, Road Transport US

DSV Global Transport and Logistics

At DSV our purpose is to keep customers supply chains flowing and enable the business of our customers by ensuring reliable and efficient transport and logistics services through storage and transport of goods by air sea and road. Our vision is to create long-term sustainable growth and value for our customers employees shareholders and society.

Close to 150000 employees in over 90 countries work diligently to deliver great customer experiences and high-quality services.

As a global leader our commitment to sustainable business practices is a central element of our overall business strategy.

Visit follow us onLinkedInandFacebook.

Location: USA - Fort Worth Silver Creek Rd

Division:Road Transport US
Job Posting Title: Senior Manager Driver Operations Road Transport US
Time Type: Full Time

Summary

The Senior Manager Driver Operations is responsible for providing strategic and operational leadership for DSV Road Transports driver operations with accountability for driver workforce performance leadership effectiveness safety service delivery customer relationships and operational execution. This role leads and develops Driver Operations Managers and other operational leaders while ensuring consistent execution across assigned operations and customer accounts.

The Senior Manager serves as a key liaison between DSV and its customers building strong relationships maintaining proactive communication understanding evolving business needs and ensuring operational performance aligns with customer expectations and contractual commitments. This position drives continuous improvement workforce planning operational consistency and service excellence while partnering across the organization to support safe compliant efficient and scalable transportation operations.

Duties & Responsibilities

• Provide strategic and operational leadership for driver operations across assigned locations customer accounts or business segments ensuring alignment with company objectives customer expectations and operational priorities.
• Lead coach and develop Driver Operations Managers supervisors and other operational leaders establishing clear expectations and accountability for safety service driver performance engagement and operational results.
• Establish consistent operating standards leadership practices and performance expectations across driver operations while ensuring leaders have the resources and support necessary to execute effectively.
• Build and maintain strong relationships with customers serving as a senior operational point of contact for performance service delivery workforce needs operational challenges and strategic initiatives.
• Maintain regular and proactive communication with customers regarding operational performance service trends staffing business needs risks and opportunities for improvement.
• Lead customer performance reviews and operational discussions including preparation and presentation of key performance indicators service metrics staffing updates corrective actions and continuous improvement initiatives.
• Partner with customers to understand current and future transportation needs and translate those requirements into operational staffing and workforce strategies.
• Ensure customer concerns and service issues are addressed promptly with appropriate communication root-cause analysis corrective action and follow-through.
• Monitor operational performance including driver utilization productivity service levels safety performance staffing cost efficiency and other key business metrics identifying trends and implementing action plans as needed.
• Provide oversight and direction for driver workforce planning including staffing levels recruiting needs retention strategies scheduling requirements and anticipated business growth or changes in customer demand.
• Drive driver engagement and retention strategies by ensuring leaders maintain a positive accountable and performance-focused work environment.
• Partner with Safety Dispatch Operations Maintenance Recruiting Human Resources Payroll Planning Finance and other cross-functional teams to resolve operational challenges and support business objectives.
• Ensure driver operations comply with Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) Hours of Service (HOS) Electronic Logging Device (ELD) and other applicable regulatory and company requirements.
• Partner with Safety and operational leadership to identify compliance trends address risks and ensure corrective actions are implemented and sustained.
• Lead and support operational launches customer implementations business expansions technology deployments process changes and other strategic initiatives impacting driver operations.
• Identify opportunities to improve operational processes leadership effectiveness service quality driver productivity customer satisfaction and cost efficiency.
• Develop and present operational reports business reviews staffing analyses performance trends and recommendations to senior leadership and customers.
• Support budgeting forecasting resource planning and operational decision-making related to driver operations and assigned customer accounts.
• Serve as an escalation point for significant driver leadership customer service and operational matters ensuring timely resolution and appropriate stakeholder communication.
• Participate in strategic planning and business development discussions related to transportation capabilities customer growth operational scalability and workforce requirements.
• Perform other duties projects and responsibilities as assigned.

Qualifications & Experience

• Bachelors degree in Logistics Transportation Supply Chain Management Business Administration or a related field preferred.
• Minimum of seven (7) years of progressively responsible experience in transportation logistics fleet dedicated operations or driver management required.
• Minimum of five (5) years of leadership experience within transportation or logistics operations required including experience leading managers or other operational leaders.
• Demonstrated experience managing customer relationships and communicating with customer leadership regarding operational performance service expectations and business needs required.
• Experience supporting truckload (TL) less-than-truckload (LTL) dedicated transportation or similar transportation operations preferred.
• Strong knowledge of Department of Transportation (DOT) Federal Motor Carrier Safety Administration (FMCSA) Hours of Service (HOS) Electronic Logging Device (ELD) and other applicable transportation regulations.
• Experience with workforce planning driver recruiting and retention performance management operational analytics and continuous improvement required.
• Experience leading operations across multiple locations customer accounts or complex transportation environments preferred.
• Experience managing operational budgets forecasting or financial performance preferred.
• Valid Class A Commercial Drivers License (CDL-A) preferred.

Skills & Competencies

• Strong leadership coaching and organizational management skills with the ability to develop managers and operational teams.
• Excellent customer relationship management communication and presentation skills.
• Strong business acumen with an understanding of transportation operations financial performance and customer service.
• Strong analytical and problem-solving skills with the ability to use data to drive operational decisions and improvements.
• Ability to manage competing priorities and make sound decisions in a fast-paced time-sensitive environment.
• Demonstrated ability to influence across functions drive accountability and achieve measurable business results.
• Proficiency with Microsoft Office Suite Transportation Management Systems (TMS) ELD platforms telematics systems and other transportation technologies.

Physical Demands

While performing the duties of this job the employee is regularly required to sit stand walk and move throughout office warehouse terminal and transportation yard environments. The role may require walking on uneven surfaces navigating active yard and dock areas bending reaching and climbing into and out of commercial vehicles or equipment for operational observations inspections or ride-alongs. The employee may be required to remain standing or walking for extended periods during site visits and operational activities and occasionally lift and/or move up to 25 pounds. The employee must have the ability to safely navigate areas with moving vehicles and equipment and communicate effectively in both office and operational environments.

Work Environment

This position operates across a combination of office warehouse terminal transportation yard commercial vehicle and customer environments. The role may require regular presence in active operational areas with exposure to moving vehicles and equipment elevated noise levels dust fumes and varying indoor and outdoor temperatures and weather conditions. Appropriate personal protective equipment (PPE) may be required based on the work location or activity.

The position requires travel to DSV facilities customer locations and other operational sites as business needs dictate. The work environment is fast-paced and may involve changing operational priorities time-sensitive customer needs and unexpected service or staffing issues. Availability outside standard business hours including early mornings evenings weekends and occasional on-call support may be required based on operational and customer needs.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position consistent with applicable law.

For this position the expected base pay range is $110K $130K Annuel. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

Start here. Go anywhere

Visit and follow us on LinkedIn and Facebook.