Senior Manager (DevOps, Automation, GCP)

Were building a world of health around every individual shaping a more connected convenient and compassionate health experience. At CVS Health youll be surrounded by passionate colleagues who care deeply innovate with purpose hold ourselvesaccountable and prioritize safety and quality in everything we do. Join us and be part of something bigger helping to simplify health care one person one family and one community at a time.

Position Summary:
Join Fortune 7 CVS Health as a Sr. Manager Software Engineering - DevOps Observability & Monitoring to lead strategic initiatives for the CVS Caremark Digital this role you will drive the vision and execution of modern platform engineering capabilities that enable scalable reliable and secure application development. You will build and lead a high-performing engineering team responsible for designing implementing and operating cloud-native platforms. The ideal candidate is a hands-on leader with deep technical expertise in cloud architectures DevOps and observability combined with the ability to lead transformation and operational excellence initiatives.

Key Responsibilities:

Leadership & People Management:

• Lead mentor and grow a team of software engineers and SRE/DevOps engineers.

• Foster a culture of accountability innovation and continuous improvement.

• Define team goals OKRs and performance metrics aligned with organizational strategy.

• Partner with product architecture and business stakeholders to deliver platform capabilities.

AIOps & Intelligent Operations:

• Drive the adoption of AIOps solutions for predictive monitoring anomaly detection and automated root cause analysis.

• Integrate machine learning models and analytics into monitoring pipelines to proactively detect and prevent incidents.

• Develop intelligent alerting systems to reduce noise and improve signal quality.

Observability & Monitoring:

• Architect and implement scalable observability frameworks across metrics logs traces and events.

• Establish standards for instrumentation telemetry collection and distributed tracing.

• Enable proactive monitoring alerting and incident detection using tools such as Datadog Prometheus Grafana and Splunk.

• Define and implement enterprise-wide SRE practices including SLIs SLOs error budgets and reliability governance.

DevOps & Platform Engineering:

• Drive adoption of CI/CD pipelines Infrastructure as Code (IaC) and GitOps practices.

• Lead the design and evolution of scalable automated and secure platform engineering solutions.

• Standardize development and deployment workflows across teams.

• Champion DevOps maturity developer productivity and release automation.

Reliability & Incident Management:

• Improve system reliability through error budgets resiliency patterns and chaos engineering.

• Lead incident response processes postmortems and root cause analysis.

• Drive continuous improvements in MTTR (Mean Time to Recovery) and system availability.

Cloud & Infrastructure:

• Architect and manage solutions across cloud platforms (AWS Azure or GCP).

• Ensure scalability security and cost optimization of infrastructure.

• Oversee containerization and orchestration using Docker and Kubernetes.

Security & Compliance:

• Integrate DevSecOps practices into pipelines and platform tooling.

• Ensure compliance with enterprise security standards and regulatory requirements.

• Automate security scanning vulnerability management and policy enforcement.

• 5 years of experience in software engineering SRE or production engineering within large-scale distributed systems.

• Hands-on experience with AIOps or intelligent monitoring platforms including anomaly detection and event correlation.

• Experience with observability tools such as AppDynamics Grafana Prometheus and Splunk.

• Strong expertise in cloud platforms (AWS Azure or GCP) cloud-native architectures (Kubernetes containers microservices) and CI/CD pipelines (GitHub Actions Jenkins).

• Experience with Infrastructure as Code (Terraform AWS CloudFormation or GCP Deployment Manager).

• Proficiency in at least one programming language (e.g. Python Java Go).

• Proven track record of improving operational metrics (SLAs CSAT resolution time).

• Experience with GenAI and automation tools such as OpenAI Copilot Gemini Claude and MCP.

• Strong understanding of distributed systems resiliency patterns and fault tolerance.

• Strong analytical skills with experience in reporting and performance measurement.

• Excellent communication stakeholder management and conflict resolution skills.

• Ability to thrive in a fast-paced high-growth or matrixed environment.

• Experience designing and implementing AIOps platforms or predictive reliability systems at scale.

• Strong knowledge of machine learning applications in IT operations (e.g. anomaly detection forecasting clustering).

• Experience defining and managing SLIs/SLOs and error budgets at scale.

• Experience with OpenTelemetry and modern observability standards.

• Familiarity with chaos engineering resilience testing and fault injection frameworks.

• Exposure to GenAI-driven operations or AI-assisted troubleshooting tools.

• Experience in healthcare financial services enterprise SaaS or other regulated industries.

• Proven ability to lead cross-functional initiatives and influence senior stakeholders.

• Contributions to open-source projects related to SRE observability or AIOps.

• Relevant certifications in cloud platforms SRE AIOps OpenTelemetry or DevOps are a plus.

• Bachelors degree (or equivalent experience) in Computer Science Engineering or a related discipline.

• Customer-first mindset with a passion for delivering exceptional service.

• Strategic thinker with strong execution capabilities.

• High emotional intelligence with strong people leadership skills.

• Continuous improvement mindset with a focus on innovation.

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience education geography and other relevant factors. This position is eligible for a CVS Health bonus commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the companys equity award program.

Our people fuel our future. Our teams reflect the customers patients members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.

Additional details about available benefits are provided during the application process and on Benefits Moments.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal state and local laws.