Senior Manager, CRM Field Operations

Senior Manager CRM Field operations

Role Purpose

The Senior Manager CRM Operations & Field Enablement is responsible for leading the day-to-day business operations and operational excellence of the CRM ecosystem for US Oncology. This role ensures the effective execution optimization adoption and continuous operation of CRM capabilities that support field effectiveness and commercial execution.

Acting as the operational owner of CRM business-as-usual (BAU) this role partners closely with business stakeholders IT vendors and field teams to ensure CRM capabilities are effectively deployed supported and continuously optimized to meet evolving business needs.

This role serves as a functional subject matter expert and trusted partner translating business needs into operational solutions while ensuring seamless execution and a strong field experience.

Key Responsibilities

CRM Business-as-Usual (BAU) Operations

• Lead the day-to-day operational management of CRM capabilities ensuring business continuity operational effectiveness and user satisfaction.

• Serve as the operational owner of CRM-related business processes workflows and support models.

• Monitor CRM performance identify operational gaps and implement improvements to enhance field efficiency and user experience.

• Ensure operational readiness and continuity for launches field force changes campaigns and business priorities.

CRM Execution & Operational Excellence

• Execute CRM roadmap priorities in partnership with business stakeholders and cross-functional teams.

• Manage CRM releases enhancements issue triage testing and operational deployment activities.

• Translate business requirements into actionable operational solutions and system enhancements.

• Maintain change control documentation and operational governance processes.

Field Enablement & User Experience

• Act as primary operational liaison for field teams regarding CRM-related inquiries processes efficiencies and support needs.

• Drive adoption and operational pull-through of CRM capabilities through communications training and support.

• Ensure field readiness and successful implementation of CRM enhancements and new initiatives.

Stakeholder Collaboration

• Partner with Commercial Operations IT Marketing Data & Analytics Sales Leadership and vendors to support execution of CRM capabilities.

• Influence within the function to optimize processes improve adoption and address operational needs.

Key Deliverables

• CRM operational stability (Execution excellence)

• CRM functional expertise

• Strong process expertise and operational leadership

• Stakeholder collaboration within function

• Adoption support (Achieving adoption metrics)

• Business process optimization

• Maintain a pulse on evolving business requirements and identify opportunities to improve workflows efficiencies and user experience. (SLA performance)

• Promote CRM best practices and operational consistency across teams.

Essential Requirements:

• Bachelors degree.

• 2 years of experience in CRM platforms including adoption omnichannel engagement large-scale implementations and system integrations (e.g. Salesforce Veeva or equivalent).

• Functional operational knowledge. Strong understanding of sales processes and workflows

• Strong commitment to customer success and user experience.

• Hands-on experience with IQVIA/Salesforce/VEEVA ecosystem tools

Hybrid In-Office Expectation:

When we put unexpected teams in the same room we unleash bold thinking with the power to inspire life-changing -person working gives us the platform we need to connect work atpaceand challenge we work on average a minimum of three days per week from the office. But thatdoesntmeanwerenot flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our outstanding and ambitious world.

The annual base pay (or hourly rate of compensation) for this position ranges from $136938.40 - $ positions offer eligibility for various incentivesan opportunity to receive short-term incentive bonuses equity-based awards for salaried roles and commissions for sales roles. Benefits offered include qualified retirement programs paid time off (i.e. vacation holiday and leaves) as well as health dental and vision coverage in accordance with the terms of the applicable plans.

Date Posted

Closing Date

Our mission is to build an inclusive environment where equal employment opportunities are available to all applicants and furtherance of that mission we welcome and consider applications from all qualified candidates regardless of their protected characteristics. If you have a disability or special need that requires accommodation please complete the corresponding section in the application form.