Senior Manager, CRM Engineering, Administration & Development Field Enablement

Working with Us
Challenging. Meaningful. Life-changing. Those arent words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here uniquely interesting work happens every day in every department. From optimizing a production line to the latest breakthroughs in cell therapy this is work that transforms the lives of patients and the careers of those who do it. Youll get the chance to grow and thrive through opportunities uncommon in scale and scope alongside high-achieving teams. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits services and programs that provide our employees with the resources to pursue their goals both at work and in their personal lives. Read more: Responsibilities

• Define and lead the AI-powered Engineering & Development across the CRM capabilities identifying and delivering AI-enabled solutions that create measurable business value reduce manual effort and elevate the intelligence of commercial field tools - embedded within Veeva CRM UIX layers.
• Champion an AI-first engineering mindset embedding AI coding assistants LLM-augmented development workflows and automated testing into day-to-day engineering practice to accelerate delivery and raise code quality.
• Drive platform simplification and intelligent automation programs rationalizing legacy configurations eliminating high-effort manual workflows through AI-driven orchestration and replacing complexity with elegant automated and scalable solutions.
• Lead agentic AI experiments and enterprise pilots designing AI agents that autonomously manage CRM workflows enrich data route actions and surface intelligent field recommendations via CRM APIs and third-party data sources.
• Establish AI governance and responsible AI frameworkswithin CRM engineering ensuring all AI solutions comply with BMS AI policies data privacy regulations explainability standards and validated systems requirements.
• Lead the end-to-end UIX strategyfor Veeva CRM field-facing interfaces including rep/manager screens MyInsights/X-Pages and embedded dashboards and lead their architecture and development using HTML5 CSS3 JavaScript (ES6) Veeva JavaScript SDK and Java SDK.
• Define and enforce UIX design standards component libraries and reusable UI patternsacross the global CRM engineering team to ensure consistency accessibility and scalability.
• Lead all aspects of Veeva CRM platform administration user/territory management security models profiles permission sets role hierarchies object configurations workflow rules approval processes automation triggers SSO reporting/dashboard infrastructure and data loading operations.
• Govern CRM environment strategy sandbox UAT staging and production with disciplined promotion workflows configuration trackers and change management controls aligned to validated systems standards.
• Lead custom development initiativesusing Java SDK scripting languages (Groovy JavaScript Shell) and Veeva-native frameworks delivering controllers SDK-based logic layers event handlers background services integration connectors and a governed reusable code library.
• Design and implement CRM integration solutions RESTful/SOAP APIs middleware connectors event-driven pipelines and batch data exchange workflows connecting Veeva CRM with MDM ERP AI/ML services Veeva Vault and Salesforce.
• Drive CI/CD adoption and DevOps best practices automated deployment pipelines environment promotion workflows code reviews Git-based version control coding standards enforcement and GxP/GCP-compliant release automation.
• Lead innovation forums hackathons and technology showcases fostering a culture of curiosity experimentation and breakthrough thinking across onshore nearshore and offshore engineering communities.
• Set the technical vision and engineering roadmapfor the CRM Administration & Development stream aligning platform capabilities custom development priorities and AI/automation investments with BMSs commercial IT strategy.
• Prototype and demonstrate new CRM and AI capabilities building proof-of-concept solutions to validate feasibility de-risk delivery and support executive roadmap planning and investment decisions.
• Drive portfolio-level technical risk management identifying systemic risks architectural vulnerabilities and compliance gaps and driving structured remediation programs across the CRM platform estate.
• Lead develop and inspire a globally distributed teamof CRM developers administrators UIX engineers and AI specialists setting technical direction building AI and CRM competency and fostering a high-performance innovation-led culture across onshore nearshore and offshore locations.
• Manage vendor & partner relationships influencing product roadmaps driving SLA accountability resolving escalations and identifying strategic partnership opportunities.
• Partner with Product Owners Commercial Business Teams and cross-matrix IT teams (Data AI/ML Security Infrastructure Enterprise Architecture) to translate strategic business needs into scalable AI-enabled CRM solutions with clear value outcomes.
• Drive global delivery governance facilitating agile ceremonies maintaining program-level transparency and ensuring cross-geo delivery cadence milestone predictability and audit-ready delivery artifacts at all times.
• Communicate risks issues and delivery impactsto senior management with actionable strategies contingency plans and executive-ready status narratives.

Requirements

Required:

• Bachelors degreein Computer Science Information Technology Software Engineering or a related field.
• 9 yearsof overall IT experience in CRM software development platform administration and enterprise solution delivery with demonstrated experience insenior technical leadership roles.
• 5 years of hands-on Veeva CRM experience with deep expertise across platform administration UIX/MyInsights/X-Pages development custom development (Java SDK scripting) security models profiles objects controllers workflows SSO permission sets reports dashboards data loading and integrations.
• 3 years of hands-on custom development experienceusingJava Java SDK (Veeva) JavaScript or equivalent scripting languageswithin CRM or enterprise application environments.
• 1 years of applied AI/ML intelligent automation or Generative AI experience including designing building or operationalizing AI-enabled solutions within enterprise CRM or field technology environments.
• 4 years of experience with SDLC methodologies(Agile and Waterfall) validated and regulated system delivery in the life sciences domain and cloud-native application development.
• Demonstrated experiencedesigning and implementing CRM integrationsusing REST/SOAP APIs middleware or event-driven architectures.
• Demonstrated experienceleading globally distributed engineering teams including onshore nearshore and offshore delivery models.
• At least2 active relevant technical certifications.
• Strong analytical problem-solving written and verbal communication skills with a proven ability ofpresenting to leadership and cross-functional technical audiences.

Additionally Preferred:

• Deep expertise inLife Science CRM capabilities - Account management affiliations MyInsights/X-Pages product metrics MCCP sampling Approved Email Engage territory management media content Call/eMIRF suggestions surveys iRep configurations Event Managements and integrations.
• Experience integrating CRM withAI/ML platforms and services surfacing predictive model outputs next-best-action or intelligent insights within CRM UIX layers.
• Experience withCI/CD tooling(GitHub Actions Azure DevOps Jenkins) for automated CRM configuration deployment and SDK build pipelines.
• Familiarity withmaster data management (MDM)processes relevant to CRM data governance HCP/HCO data territory hierarchies and product catalog management.
• Prior experience inlife sciences pharmaceutical or healthcare with knowledge of commercial field operations medical affairs market access or sales force effectiveness (SFE) workflows.
• AdditionalVeeva CRM Veeva Vault Salesforce or cloud platform certifications.
• Experience with agile tools such asJira Confluence or Azure Boards backlog management sprint execution and stakeholder reporting.
• Demonstrated ability tomanage global teams and vendor relationshipsacross a matrixed organization influencing without authority and driving outcomes across broad stakeholder groups.

If you come across a role that intrigues you but doesnt perfectly line up with your resume we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

The starting compensation range(s) for this role are listed above for a full-time employee (FTE) basis. Additional incentive cash and stock opportunities (based on eligibility) may be available. The starting pay rate takes into account characteristics of the job such as required skills where the job is performed the employees work schedule job-related knowledge and experience. Final individual compensation will be decided based on demonstrated experience.

Eligibility for specific benefits listed on our careers site may vary based on the job and location. For more on benefits please visit offerings are subject to the terms and conditions of the applicable plans in effect at the time and may require enrollment. Our benefits include:

• Health Coverage: Medical pharmacy dental and vision care.

• Wellbeing Support: Programs such as BMS Well-Being Account BMS Living Life Better and Employee Assistance Programs (EAP).

• Financial Well-being and Protection: 401(k) plan short- and long-term disability life insurance accident insurance supplemental health insurance business travel protection personal liability protection identity theft benefit legal support and survivor support.

Work-life benefits include:

Paid Time Off

• US Exempt Employees: flexible time off (unlimited with manager approval 11 paid national holidays (not applicable to employees in Phoenix AZ Puerto Rico or Rayzebio employees)

• Phoenix AZ Puerto Rico and Rayzebio Exempt Non-Exempt Hourly Employees: 160 hours annual paid vacation for new hires with manager approval 11 national holidays and 3 optional holidays

Based on eligibility* additional time off for employees may include unlimited paid sick time up to 2 paid volunteer days per year summer hours flexibility leaves of absence for medical personal parental caregiver bereavement and military needs and an annual Global Shutdown between Christmas and New Years Day.

All global employees full and part-time who are actively employed at and paid directly by BMS at the end of the calendar year are eligible to take advantage of the Global Shutdown.

*Eligibility Disclosure: The summer hours program is for United States (U.S.) office-based employees due to the unique nature of their work. Summer hours are generally not available for field sales and manufacturing operations and may also be limited for the capability centers. Employees in remote-by-design or lab-based roles may be eligible for summer hours depending on the nature of their work and should discuss eligibility with their manager. Employees covered under a collective bargaining agreement should consult that document to determine if they are eligible. Contractors leased workers and other service providers are not eligible to participate in the program.

Uniquely Interesting Work Life-changing Careers
With a single vision as inspiring as Transforming patients lives through science every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in a supportive culture promoting global participation in clinical trials while our shared values of passion innovation urgency accountability inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has an occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential site-by-design field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles onsite presence is considered an essential job function and is critical to collaboration innovation productivity and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application or in any part of the recruitment process direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider for employment qualified applicants with arrest and conviction records pursuant to applicable laws in your area.

If you live in or expect to work from Los Angeles County if hired for this position please visit this page for important additional information: Protection

We will never request payments financial information or social security numbers during our application or recruitment process. Learn more about protecting yourself at data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If you believe that the job posting is missing information required by local law or incorrect in any way please contact BMS at . Please provide the Job Title and Requisition number so we can review. Communications related to your application should not be sent to this email and you will not receive a response. Inquiries related to the status of your application should be directed to Chat with Ripley.