Senior Manager, Business Systems

Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) businesss AI Product and Platforms organization is at the forefront of addressing these unmet patient needs through pioneering technology that enables early targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It is our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey.

As Senior Manager Business Systems you own the end-to-end delivery of the business systems that power IHFMs commercial clinical operations and back-office functions as a working leader. This is a hands-on role: you personally lead requirements definition system configuration and validation alongside a small team of application developers administrators and analysts while owning prioritization delivery and outcomes across a portfolio of concurrent initiatives. You are the single point of accountability for translating business needs into scalable compliant system solutions across the Salesforce ecosystem enterprise integrations and the processes that connect them. Business Systems operates as a dedicated team parallel to the IHFM product development teams; its focus is the commercial and enterprise systems that run the business not product or device software.

Based in Irvine CA youll join a high-impact medtech innovation hub in the heart of Orange County collaborating in person with cross-functional teams to shape patient-focused technology.

How youll make an impact

Hands-on delivery and execution (primary focus)

• Personally lead initiatives from requirements through configuration testing deployment and post-launch stabilization. You build andvalidateyou dont just oversee
• Configure test and validate Salesforce workflows automation reporting and integrations directly
• Translate ambiguous or high-level business problems into working technical solutions consulting enterprise and domain architects as needed
• Own prioritization and backlog management across concurrent initiatives with disciplined Agile execution: sprint planning backlog grooming dependency management and milestone tracking
• Perform troubleshooting and root-cause analysis; drive process reengineering and optimization end to end

Salesforce and enterprise systems

• Lead delivery of Salesforce enhancements (Sales Cloud and Service Cloud): configuration automation reporting and user workflows
• Own execution of system integrations (ERP digital health platforms third-party tools) ensuring reliable scalable data flows aligned to enterprise architecture standards
• Ensure solutions are fit-for-purpose scalable and maintainable

Cross-functional partnership

• Partner with Sales Clinical Operations Marketing and IT to translate business needs into actionable delivery plans serving as the central point of accountability for business systems initiatives across IHFM
• Act as liaison between business process owners and technical teams; enable super-users through training and knowledge transfer.
• Facilitate alignment across business and technical stakeholders to accelerate decisions and execution

Governance quality and compliance

• Drive data quality reporting and CRM adoption to support pipeline visibility and commercial effectiveness
• Ensure solutions meet computer system validation (CSV) 21 CFR Part 11 andGxPrequirements appropriate to each systems use
• Establish and maintain delivery metrics and KPIs that give transparency into project performance

Team and vendor leadership

• Lead develop and mentor a small cross-functional team of application developers Salesforce administrators and analysts working alongside them not above them
• Manage external vendors and implementation partners to on-time high-quality delivery
• Foster a culture of accountability execution excellence and continuous improvement

What youll need (Required):

• Bachelors degree in Information Systems Computer Science Business or a related field
• A minimum of 10 years in business systems delivery enterprise applications or business systems analysis including hands-on configuration and delivery
• A minimum of 3 years leading or mentoring delivery teams while remaining personally involved in build and configuration work
• Demonstrated success delivering large-scale system implementations or enhancements end to end
• Strong hands-on Salesforce experience (Sales Cloud and Service Cloud): configuration automation and reporting
• Proven ability to run multiple concurrent projects with competing priorities
• Direct experience with system integrations and data flows across enterprise systems
• Strong command of Agile delivery methodologies and tools
• Ability to travel up to 10%

What else we look for (Preferred):

• Previous people leadership experience
• Experience in MedTech Life Sciences or other regulated industries
• Familiarity with digital health platforms and connected device ecosystems
• Working knowledge of computer system validation (CSV) 21 CFR Part 11 FDA orGxPrequirements
• Experience supporting commercial field organizations and sales enablement tools
• Broad enterprise systems exposure (ERP PLM QMS MES LIMS) and SaaS/vendor management
• PMP Scrum or Salesforce certifications

Aligning our overall business objectives with performance we offer competitive salaries performance-based incentives and a wide variety of benefits programs to address the diverse individual needs of our employees and their families.

For California (CA) the base pay range for this position is $139000 to $196000 (highly experienced).

The pay for the successful candidate will depend on various factors (e.g. qualifications education prior experience). Applications will be accepted while this position is posted on our Careers website.

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Edwards is an Equal Opportunity/Affirmative Action employer including protected Veterans and individuals with disabilities.