Senior Manager, Bus Operations
Job Location:
Chicago, IL - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
PRIMARY RESPONSIBILITIES
Oversees payroll and other HR functions of the department and supervises the preparation and processing of personnel documents (such as requisitions change notices certifications work records grievance responses complaints etc.).
Manages and is accountable for the vehicle operation transportation and administrative activities.
o Oversees garage inspections of equipment work methods efficiency safety conditions and general appearance.
o Initiates new schedules and picks. Requests scheduling of additional bus operators box pullers clerks supervisors and other Bus Operations incumbents.
o Receives and resolves customer service complaints and recommends appropriate course of action and resolution methods. Escalates most complex issues to senior management.
o Monitors payroll functions to ensure timely distribution of paychecks to staff.
Participates in the development and administration of programs. Monitors compliance to rules policies procedures goals and departmental objectives to ensure consistency of interpretation. Develops methods to improve location workflow and processes.
Performs audits of CTA assets in transportation and administration sections such as location inventory assets radios computer equipment and various office supplies.
Provides data analysis for budget and financial plans preparation.
Coordinates special projects and studies. Reviews and approves various reports ensuring quality and completeness.
Plans assigns and reviews work of Clerical Staff to ensure that the agency objectives are met. Hires trains develops and manages staff to ensure that qualified personnel exist to meet the agency objectives. Evaluates staff performance and recommends staff promotions transfers and discharges.
Hires trains develops monitors and evaluates performance of staff. Reviews and recommends personnel actions for approval.
Performs related duties as assigned.
MANAGEMENT RESPONSIBILITIES
Reporting to this position are the following jobs:
Job Title
Manager Bus Operations
Operations Business Manager
Bus Operator
Clerks (various)
Other Bus Operations personnel
CHALLENGES
Providing safe clean on-time courteous and efficient service to the community while balancing personnel and budget restraints.
EDUCATION/EXPERIENCE REQUIREMENTS
Bachelor Degree in Business Administration or a related discipline. Five (5) years management or supervisory experience preferably in fleet and / or transportation industry including experience in a multi-union environment managing multiple units or a combination of education and experience relating to this position. Experience in crafting creative solutions and identifying and articulating complex issues concisely.
Must possess and maintain a valid drivers license.
PHYSICAL REQUIREMENTS
Requires remaining in a stationary position for extended periods of time and constantly operating a computer and other office productivity machinery.
Service Area Requirement: Exempt (Non-Union) employees must live within the boundaries of the CTA Statutory Service Area either at the time of employment or within 6 months of beginning employment at CTA.
KNOWLEDGE SKILLS AND ABILITIES
Working knowledge of transit operations industry and federal and state transportation regulations and practices.
Strong verbal and written communication skills to work with diverse audiences.
Strong leadership skills.
Strong customer service skills.
Ability to quickly identify problematic areas and finding resolutions.
Ability to drive exemplary morale culture and employee engagement.
Willingness to travel frequently to various field locations.
WORKING CONDITIONS
General office environment.
On call 24 hours per day 7 days a week.
Subject to weather conditions when traveling to field locations to evaluate service provision.
EQUIPMENT TOOLS AND MATERIALS UTILIZED
Standard office equipment.
Employees and/or union members will be given priority consideration in the hiring process per the applicable labor contracts.Final salary will be determined in part by the qualifications of the selected candidate and may be higher or lower than target.
Applicants if hiredmust comply with CTAs residency ordinance.
CTA IS AN EQUAL OPPORTUNITY EMPLOYER
No employee or applicant for employment will be discriminated against because of race color creed religion sex marital status national origin sexual orientation ancestry age unfavorable military discharge disability or any other status protected by federal state or local laws; except where a bona fide occupational qualification exists We are committed to providing an inclusive environment for our workforce and supporting the communities we serve. CTA will make reasonable accommodations for the known disabilities of otherwise qualified applicants for employment as well as its employees unless undue hardship would result. If you require an accommodation in the application or hiring process please contact prior to the submission of your application or upon notification of your actual test date. CTA will work with you to determine if an accommodation can be provided.
During the hiring process CTAs Human Resources department will contact candidates with next steps . Failure to respond to these correspondences in a timely fashion may result in your application being closed out for non-responsiveness.
Please click link below to review the benefits offered at the CTA.
SUMMARY
Manages and supervises day-to-day administration of Bus Operations at an assigned location to ensure that high quality bus transportation service is rendered to the community.
Required Experience:
Senior Manager
About Company
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