Senior Manager, Benefits and Leave Administration

Bright Horizons is a leading education and care company that helps employees thrive at work and at home by partnering with employers to offer high-quality child care elder care and educational support. Our workplace reflects this commitmentwith collaborative environments meaningful benefits and a culture that supports both career growth and personal well-being. Whether youre caring for children or powering the systems and partnerships that make it all possible at Bright Horizons youre the difference.

The Senior Manager HRSC Benefits & Leave Administration provides strategic leadership and operational oversight for the Benefits and Leave Administration function within the Human Resources Solutions Center. This role leads a team of Benefits and Leave Specialists and is accountable for service delivery compliance operational excellence customer experience and achievement of departmental goals and performance metrics. The Senior Manager drives a culture of accountability continuous improvement and service excellence through strong leadership coaching talent development and performance management. This role serves as a key partner to Total Rewards HR leadership Payroll Legal Compliance and external vendors to ensure effective administration of benefits and leave programs while identifying opportunities to improve processes reduce risk and enhance the employee experience.

This is a Remote position available in the United States.

Responsibilities:

• Lead develop and inspire a high-performing team through effective coaching mentoring and talent development
• Utilize workforce metrics dashboards and operational reporting to proactively manage team performance and address trends risks and gaps.
• Provide strategic recommendations based on trends analytics customer feedback and organizational priorities
• Ensure compliance with applicable federal state and local regulations governing benefits and leave administration including FMLA ADA COBRA ERISA and related requirements
• Establish and monitor controls audit practices and quality assurance processes to mitigate operational and compliance risk
• Serve as escalation leader for complex employee vendor and regulatory matters requiring advanced judgment and decision-making in collaboration with the appropriate COE
• Oversee the administration and compliance of leave of absence programs and various employee benefit programs such as group insurance life medical and dental accident and disability insurance flexible spending etc.
• Establish clear performance expectations and accountability measures for team members ensuring achievement of productivity quality compliance and customer experience goals
• Ensure the teams have regular job specific training including but not limited to regulatory changes/requirements internal BH procedures and processes service delivery process system required training and any job specific skill development to ensure teams are fully proficient
• Collaborate with leadership to ensure our service delivery model supports our department goals and partners on ways to optimize our operating model that serve all teams within the HRSC
• Hold direct supervisors accountable to adhering to policy procedures documentation standards and service commitments

Required Qualifications:

• 7 years Experience in benefits and leave administration
• 3 years Leadership/management experience in HR or benefits
• At this time Bright Horizons will not sponsor an applicant for employment authorization/visa for this position

Preferred Qualifications:

• Bachelors Degree
• Ability to multi-task prioritize and manage time effectively
• Working knowledge of SaaS-based HR/Recruiting/Payroll/Time & Attendance solutions (Workday CSOD Kenexa Workforce Solutions)
• Demonstrated proficiency of Microsoft Office Suite products: Excel Word Powerpoint
• Working proficiency in using AI tools like Copilot Chat GPT
• Experience with HR Case Management tools (Service Now Salesforce Halo)
• Bi-lingual

Be part of a community where people grow futures are shaped and lives are changed. We offer the rewards opportunities and support you deserve because making a difference goes both ways. Were changing the world of work and family and it starts with you. At Bright Horizons youre the difference.

Compensation:

The annual salary for this position is between $107000 $120000 annually. The pay range listed here is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers within this range will depend on a variety of factors including experience education and training certifications geography and other relevant business or organizational factors.

This position is also eligible for a 5% Bonus Plan.

Benefits:

Bright Horizons offers the following benefits for this position subject to applicable eligibility requirements:

• Medical dental and vision insurance
• Paid vacation sick holiday and parental bonding leave
• 401(k) retirement plan
• Long-term and short-term disability insurance
• Life insurance
• Money-saving discounts and financial planning tools
• Tuition assistance and education coaching
• Caregiving support and resources for the children and adults in your family
• Learn more at depending on hire date and subject to applicable eligibility requirements and accrual schedules new employees in this role receive up to: 9 paid holidays annually; 40 hours of sick time per year based on full-time schedule and 120 hours of vacation time per year based on full-time schedule(vacation time may be used for sick leave purposes under any applicable state or local sick or safe time law).
  

  Deadline to Apply:

  This posting is anticipated to remain open until 10/16/2026.

  Compensation: $107000 $120000 / year

  Life at Bright Horizons:

  At Bright Horizons youre more than your job title youre the difference. Whether youre nurturing a childs first steps or supporting the systems behind the scenes your work creates real impact. Were a community that celebrates individuality invests in your growth and supports your whole self. Because when you thrive so do the children families and clients we serve. Join us and help build a brighter future for yourself and for others.

  Bright Horizons provides equal opportunity in all aspects of employment and does not discriminate against any individual on the basis of race color religion sex age disability sexual orientation veteran status national origin genetic information or any other characteristic protected under federal state or local law. Bright Horizons complies with the laws and regulations described in the following federal government resources: Know Your Rights Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

  If you require assistance or a reasonable accommodation in completing these application materials or any aspect of the application and hiring process please contact the recruitment helpdesk at or . Determinations on requests for reasonable accommodation will be made on a case-by-case basis.