Senior Manager, AppleCare Insurance Products

Apple is seeking an experienced and strategic Senior Manager to lead the Global AppleCare Insurance Products team. This leadership role is responsible for shaping and executing the strategic vision for integrating AI capabilities into AppleCares insurance and service plan product portfolio driving operational innovation and leveraging data-driven insights to optimize product performance claims outcomes and customer experience. The ideal candidate brings deep expertise in insurance product management warranty or service plan operations and a strong understanding of how AI and automation can transform insurance-related functions including underwriting claims fraud detection and customer support. This role partners closely with senior technical individual contributors who own AI/ML execution while the Senior Manager provides the insurance domain authority strategic direction and cross-functional leadership needed to ensure AI initiatives deliver meaningful business and customer outcomes.

Strategic LeadershipnPartner with senior leadership to develop and implement a comprehensive global AI-enabled strategy for AppleCares insurance and service plan products aligned with Apples overall business objectives and the evolving needs of the AppleCare and maintain a multi-year strategic roadmap for AI-powered capabilities across AppleCares insurance operationsnIdentify and translate emerging trends in the insurance and warranty industry including regulatory shifts competitive dynamics and evolving customer expectations into actionable AI-enabled opportunities for the the development of innovative AI-powered features and insurance operations workflowsnnInsurance Operations u0026 AI Program OversightnApply deep insurance domain expertise to define the business problems use cases and success metrics that guide AI/ML development priorities for AppleCares product and operational and guide the work of senior technical ICs and insurance program managers translating insurance functional requirements into AI-powered solutions ensuring technical outputs align with real-world insurance operational needs and regulatory AI-enabled improvements across core insurance functions nMaintain sufficient working knowledge of AI/ML methodologies to evaluate proposed approaches facilitate prioritization and communicate outcomes to both technical and business Roadmap u0026 InnovationnOversee the development and execution of AI strategy and business objectives to support AppleCares insurance and service plan products innovation across AppleCares insurance product suite by identifying and championing AI-powered capabilities that improve operational efficiency customer outcomes and financial with Product Marketing to conduct market research and competitive analysis across the warranty and consumer device insurance space to identify opportunities for differentiation and with Product Marketing Engineering Finance and Actuarial teams to bring new AI-powered insurance capabilities to market in a compliant and scalable Leadership u0026 DevelopmentnBuild lead and mentor a high-performing team spanning insurance operations product strategy and AI program management fostering a culture of collaboration innovation continuous learning and data-driven an environment where senior technical ICs have the clear insurance domain context business requirements and stakeholder access needed to deliver high-quality AI clear direction set challenging goals and empower team members to achieve their full and develop future leaders within the -Functional CollaborationnCollaborate closely with Apple teams including Product Marketing Engineering Finance Legal Compliance Actuarial and Customer Support to ensure alignment and effective execution of AppleCares AI-enabled insurance as the primary insurance domain authority in cross-functional forums ensuring that AI initiatives are grounded in sound insurance principles compliant with applicable regulations and operationally viable across global clearly and effectively with senior leadership and key stakeholders on program performance insurance operational outcomes and the strategic roadmap.

Bachelors degree required; Masters degree in Insurance Risk Management Business Administration Finance or a related field is a of 8-12 years of experience in insurance product management warranty operations service plan administration or a closely related insurance industry role with demonstrated exposure to AI automation or data-driven transformation functional knowledge of insurance operations including claims management underwriting fraud prevention risk management and compliance across one or more lines of business. Experience in consumer electronics warranty device protection or extended service plans is highly track record of building and managing high-performing cross-functional teams including senior technical knowledge of AI/ML concepts sufficient to partner effectively with technical teams evaluate solution approaches and communicate progress and outcomes to non-technical analytical skills with the ability to use operational and financial data to drive strategic communication presentation and interpersonal skills with the ability to tailor messaging for both technical and business ability to influence and collaborate effectively with cross-functional teams in a large matrixed understanding of insurance financial principles including loss ratios reserving concepts and program-level Pu0026L passion for Apple products and a commitment to delivering exceptional customer experiences.

Familiarity with insurance regulatory environments and compliance requirements across global markets is a strong plus.