Senior Lifecycle Marketing Associate

Job Description:

At Remitly we believe everyone deserves the freedom to access move and manage their money wherever life takes them. Since 2011 weve tirelessly delivered on our promise to customers sending money globally providing secure simple and reliable ways to manage their money ensuring true peace of mind. Whether its supporting loved ones back home growing a business across continents or pursuing new opportunities abroad were not just here to move money were here to move our global customers forward.

Were looking for builders reimaginers and global thinkers who want to work at the intersection of technology trust and transformation. If thats you and youre ready to do the most meaningful work of your careerwe invite you to join over 2800 passionate Remitlians worldwide who are united by our vision to transform lives with trusted financial services that transcend borders.

About the Role:

As a Senior Lifecycle Marketing Associate you will report to the Senior Lifecycle Marketing Manager and play a key role in managing and executing high-volume communications requests and new strategies from briefing through to delivery.

You will be an executional expert across our core CRM channels email push notifications in-app messages WhatsApp and SMS with a focus on delivering localized personalized communications at scale. The Lifecycle teams job is to fully understand the end-to-end customer journey in order to encourage our customers to become more engaged with Remitly and share the experience with others.

We embrace a collaborative hybrid model with 3 days a week spent connecting and creating in our downtown Seattle office.

You Will:

• Own the end-to-end management of stakeholder communication tickets from intake and prioritization through to execution and delivery keeping stakeholders informed and updated throughout the process
• Execute localized tests across CRM channels ensuring communications are relevant and resonant for customers in different markets
• Build QA and deploy multi-channel campaigns across email push notifications in-app messages WhatsApp and SMS primarily using Braze
• Collaborate closely with internal stakeholders across the business to understand their needs and translate them into effective on-brand communications
• Monitor and report on campaign performance sharing insights and learnings with the broader team
• Leverage AI tools and systems to support day-to-day execution improve the quality and efficiency of communications and contribute to LCM excellence across the team
• Identify opportunities to improve the ticket management and execution process to increase efficiency and quality at scale

You Have:

• 3 years of experience in lifecycle CRM or retention marketing
• Hands-on experience with CRM/customer engagement platforms; Braze experience strongly preferred.
• Strong working knowledge of CRM channels including email push notifications in-app messages WhatsApp and SMS
• Experience with personalization and localization logic across multiple markets
• Familiarity with AI tools and systems both to enhance your own productivity and to drive LCM excellence through smarter more efficient campaign execution
• Excellent project management skills with the ability to manage a high volume of simultaneous requests with the right prioritization
• Basic HTML knowledge for building editing and ensuring quality and personalization

Compensation Details.The starting base salary range for this position is typically $96000-$108000. In the U.S. Remitly employees are shareholders in our Company and equity is part of our total compensation plan. Your recruiter can share more information about medical benefits offered as well as other financial benefits and total compensation components offered with this role.

#LI-Hybrid

Our Benefits:

• Flexible paid time off
• Health dental and vision 401k plan with company matching
• Paid parental medical military and family care leave
• Mental Health & Family Forming Benefits
• Employee Stock Purchase Plan (ESPP)
• Continuing education

Our Connected Work Culture: Driving Innovation Together

At Remitly we believe that true innovation sparks when we come together. Our Connected Work Culture fosters dynamic in-person collaboration where ideas ignite and challenging problems find solutions faster. For corporate team members we have an in-office expectation of at least 50% of the time monthly typically achieved by coming in three days a week. This creates a consistent meaningful overlap that supports team norms and business needs. Managers also have the flexibility to set higher expectations based on their teams specific needs. These intentional in-office moments are vital for deepening relationships fueling creativity and ensuring your impact is felt where it matters most.

Remitly is an E-Verify Employer

At Remitly we are dedicated to ensuring that our workplace offers equal employment opportunities to all employees and candidates in full compliance with applicable laws and regulations.

Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.