Senior Learning & Development Designer

Senior Learning & Development Designer

Department: Information Systems

Reports to: Manager DevOps CRM

FLSA Status: Exempt

The anticipated salary for this position starts at $70000. The final pay will be determined based on several factors including qualifications experience education and years within the job or industry with a strong emphasis on maintaining internal equity.

Who we are and what were about:

KU Endowment is an independent nonprofit organization and the official fundraising foundation for the University of Kansas. We partner with donors in providing philanthropic support to build a greater KU.

As an employee of KU Endowment youll witness firsthand the power of our donors generosity. You will join a talented and fun group of people who are inspired to help KU through the support of loyal alumni and friends. This support fuels excellence enabling students and faculty to develop innovative programs and research that distinguish the university. We connect the philanthropic passions of donors with the needs of students faculty and programs and everyone benefits.

People are engaged. Purpose is ignited. Lives are changed.

What we are looking for:

The Senior Learning & Development Designer would lead the design development implementation and continuous improvement of learning programs supporting Customer Relationship Management (CRM) platforms and related business processes. This role requires a strategic thinker who can translate complex technical processes into engaging learning experiences for diverse audiences. The successful candidate will collaborate with stakeholders across business technology and operations teams to create scalable learning solutions that drive user adoption proficiency and organizational success.

The individual in this position is expected to embrace KU Endowments stated core values collaboration curiosity empowerment and excellence and demonstrate support for them through professional interactions and activities.

Hybrid Work Environment:

Following the initial training period this position offers a hybrid work schedule with the flexibility to work remotely for part of the week. However the role requires multiple days per week on-site at our Lawrence KS office to ensure effective collaboration team engagement and alignment with organizational goals.

Whats a typical day look like

• Lead the end-to-end design and development of CRM-related learning programs curricula and instructional materials.
• Create instructor-led training virtual training e-learning modules quick reference guides (QRGs) quick reference videos (QRVs) job aids and knowledge resources.
• Manage and maintain the CRM portion of the organizations Learning Management System (LMS) in collaboration with HR including configurations certifications and reporting.
• Develop adoption and change management strategies for CRM implementations upgrades and feature releases
• Partner with cross-functional teams to align learning initiatives with organizational goals.
• Facilitate workshops training sessions and stakeholder meetings.
• Evaluate emerging learning technologies and instructional methods leveraging data for continuous improvement.
• Manage multiple learning projects simultaneously.
• Regular and reliable attendance is essential for this position.
• Performs other duties as may be assigned.

Whats required to be considered:

• Bachelors degree in Instructional Design Education Organizational Development Human Resources Communications Business or a related field.
• Minimum of 5 years of professional experience in Learning & Development Instructional Design or Training Management.
• Demonstrated experience developing curriculum and training programs for CRM platforms.
• Experience administering and managing Learning Management Systems (LMS) such as Paylocity.
• Strong knowledge of adult learning theory instructional design methodologies and project management.
• Experience developing both instructor-led and digital learning solutions and supporting materials such as documents videos and quizzes.
• Excellent communication stakeholder engagement and writing/editing capabilities.
• Strategic learner-focused and highly organized.

What separates the best from the rest

• Experience supporting CRM platforms such as Salesforce (including Ascend or Advancement RM) Microsoft Dynamics Blackbaud Kindful HubSpot or similar systems.
• Knowledge of change management user adoption strategies and learning analytics.
• Experience working in a fast-paced iterative environment and independently prioritizing work to meet evolving business needs.
• Familiarity with generative AI tools to streamline instructional design workflows.
• Experience with authoring tools such as Articulate 360 Rise Adobe Captivate Camtasia or similar platforms is a plus.
• Experience within nonprofit higher education or mission-driven organizations preferred.

Physical Requirements:

• A valid drivers license.
• Must have access to reliable transportation to travel between multiple locations for training donor meetings networking events and/or work-related activities.
• Must be able to respond quickly and effectively to directions and safety hazards.
• This job operates in a professional office environment. This role routinely uses standard office productivity machinery such as computers keyboards and a mouse laptops phones photocopiers filing cabinets and fax machines.
• This is largely a sedentary role; however some filing is required. This would require the ability to move files open filing cabinets and bend or stand as necessary.
• The ability to observe details at close range (within a few feet of the observer).
• The person in this position frequently communicates with donors colleagues students and general public. Must be able to communicate with others effectively.
• Physical effort/lifting medium-up to 30 pounds.
• Occasional travel requirements can include the following: evenings weekends and out-of-town overnights as a regular part of the job.

KU Endowment is committed to providing reasonable accommodation to qualified individuals to enable them to perform the essential functions of the job as regulated by ADA. If you require accommodation for any part of the application process or during employment please contact to discuss your needs.

Weve got you covered:

KU Endowment offers a competitive salary with an excellent benefit package including:

• 100% employer-paid pension plan
• Health dental and vision insurance
• 401(k) and Roth 401(k) matching program
• Section 125 flexible benefits
• Generous paid leave including holidays personal and sick leave
• Volunteer and community engagement opportunities
• Paid Parental Leave
• Life AD&D short- and long-term disability insurance
• Legal & ID Theft protection
• Critical Illness
• Accident and Hospital Indemnity insurance
• KU education assistance
• Free parking

Sounds good right Whats next

Please include your resume and cover letter when applying for this position on our website at regarding this vacancy may be addressed to:

Human Resources

KU Endowment

PO Box 928

Lawrence KS 66044-0928

Email:

Review of applications begins immediately and continues until the position is filled. Because of the sensitive nature of KU Endowment business and the importance of our reputation with donors KU Endowment conducts a comprehensive review of applicants. By submitting your application you authorize us to conduct reference checks and a review of available public information. Employment is contingent upon background and reference checks that KU Endowment finds acceptable.