Senior Lead, ServiceNow ITOM

Headquartered in New York City Take-Two Interactive Software Inc. is a leading developer publisher and marketer of interactive entertainment for consumers around the globe. We develop and publish products principally through Rockstar Games 2K and Zynga. Our products are designed for console gaming systems PC and mobile including smartphones and tablets. We deliver our products through physical retail digital download online platforms and cloud streaming services. The Companys common stock is publicly traded on NASDAQ under the symbol TTWO. For more corporate and product information please visit our website at .

While our offices (physical and virtual) are casual and inviting we are deeply committed to our core tenets of creativity innovation and efficiency and individual and team development opportunities. Our industry and business are continually evolving and fast-paced providing numerous opportunities to learn and hone your skills. We work hard but we also like to have fun and believe that we provide a great place to come to work each day to pursue your passions.

As a seasoned ServiceNow IT Operations Implementation Specialist you will execute our evolving Configuration Management Database (CMDB) strategy governance and infrastructure roadmap. You will build a foundational system from the ground up engaging with CMDB product and data owners to navigate diverse viewpoints establish clear standards and foster a culture of data integrity. Your work will empower the organization with accurate actionable insights into technology assets within a fast-paced creative environment.

• Architect & Execute: Lead the implementation of CMDB and CSDM strategies including the definition of CI classes attributes dependencies and service mapping approaches.
• Configure & Customize: Manage the end-to-end lifecycle of ServiceNow Discovery and Service Mapping including MID servers network/security settings probes patterns and schedules.
• Integrate & Automate: Build and maintain integrations via IntegrationHub Service Graph Connectors and scripted REST/SOAP APIs.
• AI Innovation: Identify and implement high-impact opportunities for embedding GenAI and Agentic Workflows into IT Operations for alert analysis remediation and data anomaly detection.
• Governance & Health: Oversee CMDB health maintenance data normalization and reconciliation processes to ensure a self-healing IT environment.
• Collaborate: Act as a bridge between technical infrastructure and business stakeholders to translate complex operational challenges into scalable AI-driven solutions.

• ServiceNow Expertise: Deep technical proficiency in the ServiceNow platform including base system data structures and ITOM Visibility solutions.

• Technical Skillset: Advanced JavaScript GlideRecord GlideAjax PowerShell Business Rules and Flow Designer.

  • Discovery: Expert-level knowledge of Discovery patterns credentials and error handling.
  • Frameworks: Strong understanding of ITSM ITAM VR and ITIL (specifically CI and asset lifecycle management).

• Infrastructure Knowledge: Familiarity with cloud platforms (AWS Azure GCP) virtualization (hypervisors containerization) and Infrastructure as Code (IaC).

• Data Mastery: Proven experience in data analysis reporting and complex data quality governance.

• Soft Skills: Exceptional interpersonal and leadership skills with a track record of driving consensus across diverse teams.

• Emerging Tech: Demonstrated experience integrating AI/ML-assisted features and Agentic Workflows to enhance team productivity.

• Great Company Culture. Ranked as one of the most creative and innovative places to work creativity innovation efficiency diversity and philanthropy are among the core tenets of our organization and are integral drivers of our continued success.
• Growth: As a global entertainment company we pride ourselves on creating environments where employees are encouraged to be themselves inquisitive collaborative and to grow within and around the company.
• Work Hard Play Hard. Our employees bond blow-off steam and flex some creative muscles through corporate boot camp classes company parties game release events monthly socials and team challenges.
• Benefits. Medical (HSA & FSA) dental vision 401(k) with company match employee stock purchase plan commuter benefits in-house wellness program broad learning & development opportunities a charitable giving platform with company match and more!
• Perks. Fitness allowance employee discount programs free games & events and stocked pantries.

Please be aware that Take-Two does not conduct job interviews or make job offers over third-party messaging apps such as Telegram WhatsApp or others. Take-Two also does not engage in any financial exchanges during the recruitment or onboarding process and the Company will never ask a candidate for their personal or financial information over an app or other unofficial chat channel. Any attempt to do so may be the result of a scam or phishing exercise. Take-Twos in-house recruitment team will only contact individuals through their official Company email addresses (i.e. via a email domain). If you need to report an issue or otherwise have questions please contact

As an equal opportunity employer Take-Two Interactive Software Inc. (Take-Two) is committed to fostering and celebrating the diverse thoughts cultures and backgrounds of its talent partners and communities throughout its organization. Consistent with this commitment Take-Two does not discriminate or retaliate against any employee or job applicant because of their race color religion sex (including pregnancy sexual orientation and gender identity) national origin age disability and genetic information (including family medical history) or on the basis of any other trait protected by applicable law. If you need to report a concern or have questions regarding Take-Twos equal opportunity commitment please contact