Senior Knowledge Manager
Job Location:
Raleigh, WV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As a Senior Knowledge Manager in the PEAK team within Global Customer Experience you will lead the transformation of how customers partners and employees discover and interact with critical knowledge across this high-impact role you will champion Knowledge-Centered Service (KCS) principles and oversee the end-to-end delivery of enterprise self-service experiences content governance and digital platform optimizations. You will collaborate closely with Knowledge Architects technical writers customer support engineers and executive leadership to redefine content quality and discovery. By turning raw technical content into structured AI-ready assets you will directly improve self-service resolution rates elevate customer satisfaction and build a world-class knowledge culture across Everpure.
WHAT YOULL DO
- Drive Enterprise Knowledge Strategy & Governance: Establish and execute scalable content governance frameworks information architectures and taxonomy standards to optimize knowledge quality consistency and search discoverability across global platforms.
- Lead KCS Program Adoption & Change Management: Partner with KCS leaders and cross-functional support teams to embed Knowledge-Centered Service (KCS) principles delivering comprehensive change management training and enablement to accelerate organizational adoption.
- Orchestrate Platform Implementations & Digital Transformation: Manage the end-to-end delivery of strategic knowledge management projects directing platform migrations AI-powered discovery enhancements and system integrations on schedule and aligned with business priorities.
- Establish Data-Driven KPIs & Continuous Improvement: Define track and analyze key performance metrics to measure self-service effectiveness content health and operational maturity using data insights to continuously refine publishing workflows and escalate strategic opportunities.
WHAT YOU BRING
- Experience:8 years experience in project or program management Knowledge Management Content Operations Documentation Enablement Customer Experience or a related discipline and10 years of experience leading complex projects programs and cross-functional initiatives.
- Strategic Knowledge Management & Governance Mastery: Proven track record of architecting scaling and managing enterprise knowledge management self-service programs content operations and information architectures in complex environments.
- KCS Methodology & Change Leadership Experience: Deep expertise in Knowledge-Centered Service (KCS) principles and organizational change management with a demonstrated ability to influence cross-functional teams without direct authority and drive widespread adoption of new processes.
- Proficiency:Document formatting and publication tools such as WYSIWYG HTML DITA
- Technical Content & Search Capabilities: Hands-on proficiency with knowledge management platforms digital publication technologies (e.g. DITA XML HTML) and analytics tools alongside familiarity with AI-driven search and content discovery solutions.
- Program Delivery & Analytical Problem-Solving: Advanced project management and data analytics skills to structure complex initiatives manage cross-functional delivery roadmaps and present measurable business outcomes to leadership.
Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara Lehi or Raleigh office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$107000 - $230000 USD
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Required Experience:
Manager
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
