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Senior ITOM Engineer # 26-26812
Job Location:
Hourly Salary:
Posted:
24 October 2026 (5 hours ago)
Posted:
Application Deadline:
21 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Duration: 6 month contract (High Possibility of extension/conversion)
Summary:
Experience
Required
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions please visit.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement:By applying you acknowledge that AI assisted tools may be used during hiring.
#LI-AS140
Summary:
- Client is seeking a Senior ITOM Engineer with deep expertise in IBM/Rocket ITOM report management tooling. This role is responsible for Product Admin report setup configuration and distribution data entry services within a large-scale enterprise infrastructure environment.
- The successful candidate will serve as the subject matter expert (SME) for ITOM reporting operations ensuring accurate and timely report generation and distribution to key stakeholders.
- This position supports Clients managed infrastructure services delivery for a major automotive manufacturing client.
- The engineer operates within Clients IT Operations Management (ITOM) practice enabling reliable and efficient reporting operations at enterprise scale.
- No direct reference JD match exists for this specific toolset; skill requirements have been sourced from stated requirements and closest available infrastructure JD structures.
- Administer and maintain the IBM/Rocket ITOM report management platform including system configuration user access provisioning and environment health monitoring
- Perform Product Admin report setup defining report parameters scheduling formatting and output routing
- Execute distribution data entry services ensuring accurate recipient mapping and delivery confirmation
- Troubleshoot report generation failures distribution errors and platform performance issues in a timely manner
- Collaborate with infrastructure operations teams to align reporting outputs with SLA and KPI requirements
- Document standard operating procedures (SOPs) runbooks and knowledge articles for ITOM reporting processes
- Identify and implement opportunities to automate or streamline report setup and distribution workflows
- Provide mentorship and knowledge transfer to junior team members on ITOM tooling best practices
Experience
- 5-8 years of hands-on experience with IBM/Rocket ITOM report management tools
- Demonstrated experience performing Product Admin functions including report setup configuration and maintenance
- Proven experience with distribution data entry services recipient management routing rules and delivery validation
- Experience working in large-scale multi-client managed services environments
- Strong understanding of enterprise IT Operations Management (ITOM) frameworks and processes
- Proficiency in IBM/Rocket ITOM platform administration and configuration
- Experience with report scheduling output formatting and automated distribution pipelines
- Familiarity with ITSM ticket management workflows and change advisory board (CAB) processes
- Excellent attention to detail and data accuracy in report configuration tasks
- Strong written and verbal communication skills for cross-functional stakeholder engagement
- Ability to work independently in a fully remote environment with minimal supervision
- Familiarity with ITIL service management frameworks and best practices
- Experience with adjacent reporting and scheduling tools (e.g. Control-M Automic)
- Knowledge of ServiceNow or similar ITSM platforms and integration patterns
- Scripting experience in Python PowerShell or shell for report automation
- Experience in automotive or manufacturing industry IT environments
Required
- None required for this role
- ITIL v4 Foundation
- IBM Certified Administrator (relevant product line)
- Years of Experience: 5-8 years in IBM/Rocket ITOM administration
- Seniority Band: Senior Individual Contributor (JL8)
- Client Exposure: Large enterprise preferably multi-national manufacturing or automotive sector
About US Tech Solutions:
US Tech Solutions is a global staff augmentation firm providing a wide range of talent on demand and total workforce solutions. To know more about US Tech Solutions please visit.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race colour religion sex sexual orientation gender identity national origin disability or status as a protected veteran.
AI Statement:By applying you acknowledge that AI assisted tools may be used during hiring.
#LI-AS140
Required Experience:
Senior IC
About Company
USTECH SOLUTIONS is the largest independent diversity workforce partner operating a global footprint. For 20+ years, we have partnered with leading MSPs and some of the world’s largest enterprises to deliver a flexible workforce.
