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Senior IT Systems & Support Engineer
Job Location:
Job Location:
San Francisco, CA - USA
Yearly Salary:
USD 100000 - 130000
Yearly Salary:
Posted:
25 October 2026 (6 hours ago)
Posted:
Application Deadline:
22 January 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
We are hiring a full-time Senior IT Systems & Support Engineer in the Bay Area with an focus on the Palo Alto Area. This hybrid role plays a critical part in supporting multiple clients both onsite and remotely. It requires the ability to handle a wide range of problems with expertise and exceptional judgment while working with end users at the highest levels of their organizations.
We are looking for professionals who provide high-touch personalized technical support and proactive solutions that ensure a seamless and exceptional experience for our clients.
Key Responsibilities
Microsoft 365 & Google Workspace
- Administer Microsoft 365 and Google Workspace including users licenses policies and third-party SaaS integrations
- Resolve complex email collaboration and file-sharing issues using service health and audit data to catch problems before users do
Identity & Access Management
- Manage identity and access across our cloud platforms including single sign-on MFA conditional access and least-privilege role-based access
- Own secure onboarding role changes and offboarding and troubleshoot authentication federation and app access issues
AI & Automation
- Build automation that eliminates repetitive provisioning reporting and admin work
- Use approved AI tools to speed up troubleshooting and documentation and help shape how we govern their use
Endpoint Management
- Manage cloud-native endpoints from enrollment through retirement
- Deploy applications configuration and compliance policies security baselines and encryption through Intune
Cybersecurity & Compliance
- Maintain security controls across cloud email endpoints and SaaS including data loss prevention retention and alerting
- Investigate alerts and incidents drive remediation and support vulnerability management hardening and audits
- Third-party risk management cybersecurity policy management business continuity and governance
Cloud Networking
- Support the network behind a distributed cloud-first workforce: DNS DHCP VPN Wi-Fi firewalls and secure remote access
- Diagnose connectivity and performance issues between users devices and cloud services and maintain firewall policies and segmentation
Systems Administration & Cloud Operations
- Lead incident response and root cause analysis for major outages and recurring issues
- Plan and deliver changes upgrades and migrations end to end backed by clear runbooks and documentation
Key Technologies
- Cloud & Productivity: Microsoft 365 (Exchange Online SharePoint Online Teams OneDrive) Google Workspace
- Identity & Access: Microsoft Entra ID Conditional Access Privileged Identity Management (PIM) SSO (SAML OAuth SCIM)
- Endpoint Management: Microsoft Intune Windows Autopilot Windows 11 macOS iOS Windows 365 Cloud PCs Mosyle
- Security & Compliance: CrowdStrike Falcon CrowdStrike Guardian Microsoft Defender for Cloud Apps Mimecast Microsoft Purview
- Automation & AI: Microsoft Copilot OpenAI ChatGPT Anthropic Claude Google Gemini PowerShell Python Microsoft Graph Power Automate REST APIs
- Networking: Cisco Meraki
- IT Operations: ConnectWise RMM and PSA Automox IT Glue
- Infrastructure & Backup: Microsoft Azure CloudAlly
- Collaboration & Business Apps: Slack Zoom and Zoom Phone DocuSign Global Relay PrinterLogic
Benefits
- $100000 - $130000 Targeted 30% Bonus Paid Quarterly
- Best-In-Class Benefits: medical dental vison HSA Dependent Care FSA
- Travel/commuter reimbursement
- 4 weeks PTO and 10 paid holidays
- Paid certifications and exam fees
- Cell phone and internet stipend
- Giving Back: Each quarter HalcyonFT donates to a tech-focused charity
- Monthly regional team events
- Annual all-expenses-paid company-wide Holiday Weekend offsite
Required Experience:
Senior IC
About Company
Halcyon Financial Technology, L.P. (“HalcyonFT”) provides information technology solutions to private equity, hedge fund, investment management firms, and family offices. We strive to provide excellent client service at every level and in every interaction. We take client service so s ... View more
