Senior IT Support Engineer

Carta connects founders investors and limited partners through world-class software purpose-built for everyone in venture capital private equity and private credit. Trusted by 65000 companies in 160 countries Cartas platform of software and services lays the groundwork so you can build invest and scale with confidence.

Cartas Fund Administration platform supports 9000 funds and SPVs representing nearly $185B in assets under management with tools designed to enhance the strategic impact of fund CFOs. Recognized by Fortune Forbes Fast Company Inc. and Great Places to Work Carta is shaping the future of private market infrastructure.

Together Carta is creating the end-to-end ERP platform for private markets. Traditional ERP solutions dont work for Private Funds. Private capital markets need a comprehensive software solution to replace outdated spreadsheets and fragmented service providers. Cartas software for the Office of the Fund CFO does just that - its a new category of software to make private markets look more like public markets - a connected ERP for private capital.

For more information about our offices and culture check out our Carta careers page.

You will join Corporate IT the team responsible for the experience of working at Carta. Our IT Support Engineers are the human face of IT. As a Sr. IT Support Engineer you lead complex initiatives serve as the teams escalation point in your workstream and mentor E2/E3 engineers. You partner directly with Security People Finance and the executive team.

Own the User Experience: You resolve complex issues across our SaaS and identity stack (Okta Google Workspace Slack Zoom MDM hardware) and represent IT in high-stakes moments: executive support terminations sensitive offboardings.

Drive Operational Programs: You own a major operational program like Day 1 onboarding executive support or M&A integration support. These are the programs that determine whether IT scales with the company.

Eliminate Failure Patterns: You identify recurring issues automation candidates and process gaps. You partner with Automation Engineers to ship durable fixes instead of running the same playbook every quarter.

Multiply the Team: You serve as an escalation point and mentor for E2/E3 engineers set the bar for customer interactions and operational discipline and build automations that help the team beyond your direct reach.

Partner Across the Business: You work closely with Security on access reviews and incident response with People on the employee lifecycle and with Finance and ELT on executive support and compliance.

The Domain: You have deep hands-on experience across the SaaS and identity stack at scale: Okta Jamf Intune Atlassian (Jira) Slack Zoom Google Workspace Microsoft 365 Box 1Password and DocuSign. You are proficient in conference-room AV (Crestron Q-SYS LogiSync Zoom Rooms) and physical access systems (Cisco Meraki cameras Brivo). You understand identity and the security implications of access changes.

Customer Instinct: You are calm under pressure empathetic with frustrated users and professional in high-stakes situations. You turn bad experiences into trust.

Operational Discipline: You document your work. You follow change management. You do not make unilateral changes to security or identity settings. You verify before you close a ticket.

Leadership: You lead through influence not authority. You coach junior teammates share knowledge proactively and raise the teams bar through how you work.

Modern Tooling: You use modern tooling and AI including Claude as a routine part of your work. You use AI assisted workflows to draft runbooks debug issues and accelerate resolutions spending more of your time on high-leverage unconventional problems that automation cant solve. You build automations that help your projects and the teammates you mentor. You treat AI and automation as a default not an afterthought.

Experience: We recommend 5-7 years of IT support helpdesk or technical operations experience with at least 2 years in a senior or lead role at a fast-growing or recently-acquired company.

Cartas compensation package includes a market competitive salary equity for all full time roles exceptional benefits and for applicable roles commissions plans. Our minimum cash compensation (salary commission if applicable) range for this role is:

$136000-$160000 in San Francisco CA

Final offers may vary from the amount listed based on geography candidate experience and expertise and other factors.

Disclosures:

• We are an equal opportunity employer and are committed to providing a positive interview experience for every candidate. If accommodations due to a disability or medical condition are needed please connect with the talent partner via email.
• Carta uses E-Verify in the United States for employment authorization. See the E-Verify and Department of Justice websites for more details.
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