Senior IT Service Desk Analyst (IT)

Infleqtion is a global quantum technology company solving the worlds most challenging problems. The company harnesses quantum mechanics to build and integrate quantum computers sensors and networks. From fundamental physics to leading-edge commercial products Infleqtion enables quantum everywhere through our ecosystem of devices and platforms.

Location

Infleqtion has six office locations operating out of Boulder/Louisville CO; Madison WI; Chicago IL; Oxford UK; and Melbourne AU. This position is a full-time on-site role located in our Louisville CO office.

Position Summary

Infleqtion is seeking an experienced customer-focused Senior IT Service Desk Analyst to provide advanced cross-platform technical support and serve as the primary white-glove support lead for the Executive Leadership Team. This senior individual contributor will resolve complex escalations support business and engineering environments coordinate high-impact incidents and improve service quality through documentation automation and knowledge sharing.

The ideal candidate combines broad technical expertise with discretion sound judgment calm communication and end-to-end ownership.

Key Responsibilities

- Serve as the senior service desk escalation point and primary white-glove ELT support lead anticipating meeting travel calendar device connectivity and access needs.

- Support Windows Ubuntu/Linux macOS mobile devices telephony and company-managed endpoints; provision laptops loaners peripherals engineering workstations and lab computers.

- Troubleshoot Ubuntu/Linux WSL dual-boot systems GRUB kernels Secure Boot drivers Bash SSH packages permissions DNS VPN remote access displays docks and application licensing.

- Administer approved Active Directory Microsoft Entra ID Microsoft 365 Exchange Outlook Teams SharePoint OneDrive mailbox calendar distribution-group password-management MFA SSO licensing and permission requests.

- Resolve network Wi-Fi DNS DHCP VPN certificate remote-access and connectivity issues across supported operating systems and company locations.

- Install and troubleshoot business engineering scientific development and laboratory applications including administrative approvals dependencies specialized drivers license services and vendor coordination.

- Support hardware printers scanners meeting rooms audiovisual systems cameras displays docks USB and serial devices laboratory peripherals and other technical equipment.

- Triage phishing quarantined email suspicious activity endpoint-security issues encryption and access concerns while following security and change controls.

- Coordinate onboarding offboarding equipment assignment account readiness software access employee changes hardware replacement warranty recovery and asset-return activities.

- Coordinate service desk response during high-impact incidents; document business impact evidence actions workarounds escalation needs and verified restoration.

- Maintain complete ticket records knowledge articles build procedures runbooks and known fixes; identify recurring issues and opportunities for standardization scripting automation and self-service.

- Serve as a technical resource for other service desk staff and share practical cross-platform troubleshooting knowledge.

- Five or more years of progressively responsible IT support experience including senior service desk Tier 2 desktop support or equivalent technical work.

- Demonstrated experience providing discreet high-touch support to executives or other high-visibility users.

- Advanced Windows and Ubuntu/Linux endpoint support experience with working macOS and mobile-device support experience.

- Hands-on Linux skills covering command-line troubleshooting packages permissions services logs filesystems networking SSH kernels boot recovery drivers WSL and dual-boot systems.

- Experience supporting Microsoft 365 Active Directory or Entra ID identity and access MFA SSO endpoint management file collaboration email calendars VPN DNS and certificates.

- Experience supporting specialized business engineering scientific or laboratory applications and equipment.

- Experience using ITSM remote-support endpoint-management mobile-device-management monitoring and asset-management platforms.

- Strong troubleshooting documentation prioritization customer-service and technical communication skills.

Preferred Qualifications

- Experience with PowerShell Bash Python APIs or support-process automation.

- Familiarity with virtualization Hyper-V development environments source-control platforms and remote Linux administration.

- Experience supporting meeting-room technology telephony international travel and multiple office locations.

- Experience in an export-controlled research laboratory engineering or manufacturing environment.

- Relevant certifications such as ITIL Foundation Microsoft Linux RHCSA LPIC HDI CompTIA Network Security or equivalent demonstrated expertise.

Soft Skills

- Professional discreet and customer-first approach with strong executive presence.

- Calm concise communication and sound judgment during urgent or high-impact situations.

- Strong ownership attention to detail follow-through and ability to manage competing priorities.

- Collaborative mindset with a commitment to knowledge sharing and continual service improvement.

Working Conditions and Physical Requirements

This position may require access to information protected under U.S. export control laws and regulations including the Export Administration Regulations and the International Traffic in Arms Regulations. Any offer for employment may be conditioned on authorization to receive software or technology controlled under these laws and regulations without sponsorship for an export license.

Work will normally be performed in an office and laboratory environment and around technical equipment including computers and lasers. Able to sit stand bend lift and carry up to 40 pounds without assistance. Able to use automated office equipment and communicate effectively by phone computer and in person. Required Personal Protective Equipment will be provided and must be used in accordance with company requirements.

• Salary Range: per year
• 100% company-paid medical dental vision short/long-term disability
• Employer-funded Health Savings Account
• Unlimited PTO
• 401(k) match
• Company-paid Life and AD&D Insurance
• Flexible Savings Account
• Paid FMLA Maternity/Paternity Leave
• Employee Assistance Program
• Student Loan Repayment
• Equity Program

Notice to Recruitment Agencies:

Infleqtion does not accept unsolicited resumes from agencies. Infleqtion is not responsible for any fees related to unsolicited resumes.

Required Experience:

Senior IC